Jayvian Hbe
map-marker New York, New York

I was charged a late fee when I left a whole day early do to no hot water and nobody wanted to help

We got there had the room for two day. Next morning no hot water. Reported it at 7.30 had to call back at 9.00 housekeeper came to room around 9:30 she checked and seen no hot water she said she will report as emergency at 12:00 we got tired of waiting and left housekeepers said omg they never came I said yeah we leaving. The young lady that said she was manager tha ti reported earlier 8:00 in am in person we had no hot water told her I was checking out and left to be charged 43:00 saying late fee for check out.
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Emma O Gqi

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Verified Reviewer
| map-marker Clifton Park, New York

Refund: Extremely dissatisfied with services

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YOTEL - Refund: Extremely dissatisfied with services
YOTEL - Refund: Extremely dissatisfied with services - Image 2
YOTEL - Refund: Extremely dissatisfied with services - Image 3

Hello,

My name is Emma Okyere

I have been trying to get a hold of someone in your department.

I booked to stay at Yotel September 4 - September 9th

I complained multiple times about the air conditioner not working and the room being dirty. As soon as we got here, I told room service about the dirty shower.

Room service explained that they did clean the room well and that the marks that I was referring to in the shower was the paint chipping off. The bed mattress was extremely dirty as well. After complaining numerous times about the air, they sent someone out one time to fix the air, but it still wasn't repaired . I complained and asked to be put in a new room, but I was never given a new room.

Only a small discount was given of $129.09 which was not enough. I am asking for my money back.

We had to leave too main door and window open. I took pictures as well.

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Loss:
$1212
Cons:
  • Service
  • Poor communication
  • Dirty hotel room

Preferred solution: Full refund

User's recommendation: I will not recommend.

Gonzales 22

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Verified Reviewer
| map-marker Dollis Hill, England

Non functional WiFi

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YOTEL - Non functional WiFi
WiFi though advertised as super fast, is non functional. Cannot stream, do video calls or browse efficiently. On website and booking.com, it says they have super fast WiFi. Staff at desk very rude to us when issue was raised.
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User's recommendation: If you must stay here, in my opinion, I'd suggest making your own internet arrangement, as reception staff are rude and unprofessional.

Gonzales 22

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Verified Reviewer
| map-marker Bispham, England

Very disrespectful staff management

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I would like to make a complaint about a member of staff at the reception desk.

At 1630hrs on Friday January 19th, 2024, my wife expressed her dissatisfaction to the blonde lady at reception on the left side desk nearest the exit.

My wife expressed that she was not able to make smooth internet calls or stream properly. To which the receptionist kept repeating; that the problem was due to an external issue out with the hotel.

We both responded to this that she cannot keep saying the same excuse about something so essential, and that if this was an ongoing issue, it should have been disclosed at time of booking.

This was the third time we'd brought the poor internet connection up with the reception. The time I'd brought this up personally, I was told it was an external issue, offered two drinks vouchers and told they'd do their best to rectify it.

This apparently frustrated the lady at reception, she stormed off into the office on the right, with no explanation. Her colleague had come by that time to witness what had happened.

Confused, we both went out for our coffee.

We returned about an hour later wishing to ask why she stormed off like this - we were not aggressive and no swear words were used; but found her talking on a mobile phone - this appeared to us that she wanted to avoid speaking any further.

We do not know why she acted in this manner when we simply brought up an issue with the hotel's internet connection. Her lack of explanation/avoidance does leave us suspecting several underlying reasons.

We approached the desk later to clarify why she had acted in this way, to which we were labelled being abusive and told the police would be called on us.

Ironically, another customer also complained about the lack of internet during this discussion!

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User's recommendation: Staff are not respectful.

Gonzales 22

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Verified Reviewer
| map-marker Glasgow, Scotland

Very disrespectful staff management

I would like to make a complaint about a member of staff at the reception desk.

At 1630hrs on Friday January 19th, 2024, my wife expressed her dissatisfaction to the blonde lady at reception on the left side desk nearest the exit.

My wife expressed that she was not able to make smooth internet calls or stream properly. To which the receptionist kept repeating; that the problem was due to an external issue out with the hotel. We both responded to this that she cannot keep saying the same excuse about something so essential, and that if this was an ongoing issue, it should have been disclosed at time of booking.

This was the third time we'd brought the poor internet connection up with the reception. The time I'd brought this up personally, I was told it was an external issue, offered two drinks vouchers and told they'd do their best to rectify it.

This apparently frustrated the lady at reception, she stormed off into the office on the right, with no explanation. Her colleague had come by that time to witness what had happened. Confused, we both went out for our coffee.

We returned about an hour later wishing to ask why she stormed off like this - we were not aggressive and no swear words were used; but found her talking on a mobile phone - this appeared to us that she wanted to avoid speaking any further.

We do not know why she acted in this manner when we simply brought up an issue with the hotel's internet connection. Her lack of explanation/avoidance does leave us suspecting several underlying reasons.

We are not happy with this behaviour expressed by the member of staff. When we asked her later why she had acted in this way, she became very frustrated, saying "I can't take this *** asking for us to get off her property, and threatening to call the police on us.

Funnily enough, during all this, another customer also complained his internet hadn't worked in the past 48 hrs.

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Cons:
  • Non-empathetic reception staff on duty
  • Disrespectful

Preferred solution: Full refund

User's recommendation: Very disrespectful reception staff.

4 comments
Guest

Even by your own admission, this front desk agent repeatedly tried to make you and your wife understand the internet problem was something to do with the wifi provider and completely out of her and the hotel's control. You admit you were both speaking to her at the same time and you both kept at her with your relentless complaints, that she could do NOTHING about!

You and your wife are unbelievably dumb that you could not understand plain English. The employee walked away because there was nothing left to say. Then you admit you later kept on at her, asking why she walked away. You wanted drama!

Just admit it! I hope she was successful in getting you bounced from the hotel. Keep in mind, if she had to call the police, you are no longer eligible to rent a room there in the future.

Learn how to listen and comprehend what someone is saying to you. Learn how to treat others and behave like an adult.

Gonzales 22
reply icon Replying to comment of Guest-2469789

Guest-246****, It seems you are very invested in this topic. I am simply saying that if the hotel's WiFi is no longer functional, this should be disclosed at booking, politely during the stay (with alternative solution provided) or on their website so customers know what they're getting into.

The hotel is currently advertised as having "super-fast WiFi", which is a lie. Though I may be as dumb and horrible as you have said, this simple suggestion only goes to help customers coming after me.

I do not intend to stay at any of their branches in future anyway, and will not be recommending them to anyone either. Wishing you all the best in future.

Gonzales 22
reply icon Replying to comment of Guest-2469789

I would advise you not to be so quick to judge. At the time you claim to have witnessed us, we had just buried our son a week prior.

The WiFi we needed, was to keep in touch with family as we grieved.

If you wish to confirm the above fact, I'd be happy to share with you the documentation as proof. I wish you well.

Guest

She “stormed off” because you and your wife are horrible people. It was her choice not to engage with you.

You are staying at a cheap hotel and she told you there was external issues.

You wouldn’t have stayed anywhere else even if it was a known issue because you can tell you run cheap. Next time just stay home.

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Anthony P Ieb

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| map-marker New York, New York

Disrespected staff

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YOTEL - Disrespected staff
YOTEL - Disrespected staff - Image 2
YOTEL - Disrespected staff - Image 3

I have been a patron of your hotel for the last 2 1/2 weeks as a traveling nurse I have had to extend and upon coming down after visibly seeing another customer in front with one of your contract airlines and the manager yes manager once upon my time to step forward gave me such a hassle because my wallet was in my room and made me go up to get it before I was able to get my keys redone and I feel as a customer ALL SHOULD BE TREATED EQUAL AND NOT PROFILE AS A GAY YOUNG MALE THATS DOING THINGS

AND HER RESPONSE WAS BY MANAFER if I was you I would take a picture of my identification on my phone so I wont have this issue with her I am here for another 3 days and I feel like for the discrimination and profiling that I should be compensated in some way for this issue PLEASE

I am reaching out to you as the company before my lawyer reaches out

I have enjoyed my stay very clean very respectful house keeping and staff but its bad when your appointed manager to be so nasty

Respectfully submitted

Anthony Parks

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User's recommendation: Please come prepared for attitudes from management

Anonymous
map-marker Vancouver, British Columbia

Defects in design

I stayed at the gatwick hotel on September 21. I think the step leading up to the bed should be replaced. It is a plastic step which if wet is very slippery. The shower is in the same room as the bed so it's likely you will step on the plastic with some moisture on your foot and slip as I did and it will cause extensive bruising or more significant damage.
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User's recommendation: It is unsafe. Stay at another hotel.

Anysia Bfn

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Verified Reviewer

Bed bugs

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Ive been waiting on a call back for a month now! I had bed bugs in my bed I sent pictures of my body and the bugs in the bed and nothing has been done! The room was even closed down! Room 1808
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Preferred solution: Full refund

1 comment
Guest

Was this hotel yotel in boston?

SandraKay W

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Verified Reviewer
| map-marker Lake Peekskill, New York

Refusal to reverse charge or produce invoice

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If you stay at YOTEL please be aware they charge 100 per night as a hold that will never be removed in some cases.

Forget about contacting Mission Control.

Ive been trying for two months to get a charge of 108.96 refunded.

Chase Bank filed a claim and Yotel justified the charge to them, but can provide no invoice.

Arturo in customer service tells me the bill was paid by my employer via booking.com.

This is one of three charges to my card, run as a deposit and Yotel refuses to reverse this one. I waited a month to get the 300+ charge removed.

Arturo can produce no bill and says he sees no charge to my card even when I produce screenshot of the charge.

Filed with BBB after 2 months.

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Cornelius D Koh
map-marker Chicago, Illinois

I'm in room 213 Peoria Illinois on Knoxville 1511 **** Koxville avenue the room that I'm in next door smells like dog *** and *** and dogurine and it's coming into my room I need to talk to corpora

The room I'm in next door got a dog and it smells like *** and urine in here if you can call me at 309-676-**** I need to talk to corporate as soon as possible
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