Mariza Wdm

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Customer service is nonexistent

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Received a pair of YS shoes, however, they have completely changed their sizing structure. I previously wore one size up, now, they are true to size, with no communication to prior customers. No one answers their phone or responds to e-mail. Unacceptable for a company this size.
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Loss:
$40
Pros:
  • Good quality
  • Comfortable
Cons:
  • Unable to return or exchange

Preferred solution: Full refund

Mary D Fwm
map-marker Tulsa, Oklahoma

Do not order directly from Yosi Samra!!

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I ordered a pair of shoes that look nothing like what they had online. I was informed that since I wore a larger shoe the pattern would be different. I sent them a note and they said to return them 2-day priority. Mailed them as requested and I have never heard from them again. Their phone number doesn’t work and they don’t respond to repeated emails. I am out $80 with apparently no hope of ever receiving anything.
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Loss:
$80
Pros:
  • I love their shoes
Cons:
  • No hope of a refund when they sent the wrong thing
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

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