Dayshaun Jtr

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Scam website

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Scammed me by replacing products with those of lesser value breaking their own terms of service. Ontario trades commissions are useless as hundreds on trustpilot have also been scammed but they refuse to investigate.
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User's recommendation: Stay away

Jonathan S Weh

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Verified Buyer
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Undelivered Gift Basket

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Yorkvilles Canada - Undelivered Gift Basket
I ordered a Christmas gift basket to be sent to a relative in ON. In spite of the fact that I provided an accurate address as well as a phone number, it was never delivered. I was told by Yorkville's that an attempt to deliver was made, but according to the intended recipient, no delivery notice was ever made nor was a phone call made. Yorkville's refused to reship without charging me an additional $40, nor would they offer me a full refund. Run This company is a fraud and their delivery carrier is also a fraud.
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Loss:
$35
Cons:
  • Product undelivered

Preferred solution: Full refund

User's recommendation: Run away!

Shalaleh B

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Verified Reviewer
| map-marker Camden, England

Utter rubbish

Useless company. Robot Steven is their customer service person. Quotes terms and conditions at you but wont answer any actual questions relating to these. Substituted crap and ripped me off. Disgraceful.
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Cons:
  • Random substitution of items for non same value ones
  • Worst customer service
  • No customer service

Preferred solution: Price reduction

User's recommendation: Go anywhere else

Sandra J Ljd

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Verified Reviewer
| map-marker Nottingham, England

Terrible customer service after awful order

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Yorkvilles Canada - Terrible customer service after awful order
Hamper was delivered late with broken and rotting chocolate covered strawberries and only one champagne glass! This was a wedding gift and customer service was not helpful at all. Pretty much blamed me!
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Loss:
$75
Cons:
  • No customer service
  • Late delivery
  • Damaged goods

Preferred solution: Apology

User's recommendation: DO NOT USE THIS COMPANY - AWFUL

Rhab A

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Verified Reviewer
| map-marker Toronto, Ontario

Terrible customer service

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Baskets on the website don't always match what they deliver. "our substitution policy stipulated in our terms and conditions, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and intended for a special occasion." This is the response I got after my complaint about inappropriate substitution in the basket I ordered for my boss. Who knows how many times they did this to other customers
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Preferred solution: Apology and a refund

User's recommendation: Use at your own discursion or ship to your place first.

Kris P Ijk

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Verified Reviewer

Gift is days late + wrong items + no response

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Yorkvilles Canada - Gift is days late + wrong items + no response
Yorkvilles Canada - Gift is days late + wrong items + no response - Image 2
PLEASE DON'T ORDER FROM THEM!! I ordered a gift basket from Yorkvilles Toronto, and not only the gift arrived days after the birthday, but also main items (picnic set with a basket, glasses, cutlery were substituted with a can of nuts. Gift was very expensive and I really am disappointed as it looks like they just receive money and scam people. I hope my review will save others from ordering at Yorkvilles
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Loss:
$200
Pros:
  • No pros
Cons:
  • Not responding at all
  • Worst customer service
  • Late delivery

Preferred solution: Deliver product or service ordered

User's recommendation: Do NOT order from them ever.

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