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Terrible customer service

Baskets on the website don't always match what they deliver. "our substitution policy stipulated in our terms and conditions, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and intended for a special occasion." This is the response I got after my complaint about inappropriate substitution in the basket I ordered for my boss. Who knows how many times they did this to other customers

User's recommendation: Use at your own discursion or ship to your place first.

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ID
#3183893 Review #3183893 is a subjective opinion of poster.
Location
Toronto, Ontario
Preferred solution
Apology and a refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible customer service after awful order

Yorkvilles Canada - Terrible customer service after awful order
Hamper was delivered late with broken and rotting chocolate covered strawberries and only one champagne glass! This was a wedding gift and customer service was not helpful at all. Pretty much blamed me!

User's recommendation: DO NOT USE THIS COMPANY - AWFUL.

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ID
#3117373 Review #3117373 is a subjective opinion of poster.
Location
Nottingham, England
Cons
  • Damaged goods
  • Late delivery
  • No customer service
Loss
$75
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Gift is days late + wrong items + no response

Yorkvilles Canada - Gift is days late + wrong items + no response
Yorkvilles Canada - Gift is days late + wrong items + no response
PLEASE DON'T ORDER FROM THEM!! I ordered a gift basket from Yorkvilles Toronto, and not only the gift arrived days after the birthday, but also main items (picnic set with a basket, glasses, cutlery were substituted with a can of nuts. Gift was very expensive and I really am disappointed as it looks like they just receive money and scam people. I hope my review will save others from ordering at Yorkvilles

User's recommendation: Do NOT order from them ever.

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ID
#2068094 Review #2068094 is a subjective opinion of poster.
Product
Yorkvilles Canada Gift Basket
Pros
  • No pros
Cons
  • Worst customer service
  • Late delivery
  • Not responding at all
Loss
$200
Preferred solution
Deliver product or service ordered

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