KLAN

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Verified Reviewer
| map-marker Ormond Beach, Florida

Shipping Delay and Customer Service

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YOKKAO - Shipping Delay and Customer Service
YOKKAO - Shipping Delay and Customer Service - Image 2

YOKKAO product (gloves) took six weeks to be shipped. Company was not transparent about the shipping timeline when product was originally ordered.

Customer service follow up was poor. We had to reach out several times for updates. When product finally arrived, it was too large (not true to size). Company refused to pay the return shipping cost.

They insisted that we use their return shipping label and pay their increased return shipping costs. They actually required us to order their return label using our credit card.

We were once loyal customers.

We will never purchase YOKKAO products again. Disappointing experience all around.

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User's recommendation: Do not order gloves from this company directly.

2 comments
Guest

We have purchased multiple products. Thank you for your feedback although it was not helpful in resolving the issue.

Guest

You were never loyal if one incident has you walking away. They don’t need customers like you.

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Dechiron A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arnieres-Sur-Iton, Normandie

Aucune nouvelle de ma commande

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Achat réalisé le 05 décembre, aucune nouvelle malgré mes mails

Ôu en est ma commande

P.ersinne ne repond

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User's recommendation: Attention

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