WORST customer service ever!!!
yogaaccessories.com has the WORST customer service I have EVER encountered. I bought a rope necklace from this company that was very cheaply made. Their return police states; "We pride ourselves on our very customer-friendly return policy. If you are in any way disappointed with a product you ordered, we'll replace it or refund your money, simply contact us within 30 days of the date of purchase. If you receive an item that was damaged in transit or is defective please notify us within 5 days of receiving the item. We would gladly provide a replacement at no charge and arrange to have the defective item(s) picked up." I followed their policy to the letter! I returned the necklace to them with insurance and the RMA # they provided to me after many failed attempts of trying to reach customer service by phone call. They received my return in a few days according to the USPS. After 13 days of hearing nothing from Yoga Accessories I figured it was time to call them to find out what was going on with my return order. I tried calling their customer service many, many times and no one would answer the phone. Finally after numerous attempts to reach customer service, I finally got lucky by choosing on their phone menu to "place an order" and someone answered the phone. She said she would look into it and phone me or e mail me with the results! Well, guess what? I never received a phone call or an e mail. I tried calling them again but no one would answer the phone until I used the "place an order" selection on their phone menu. She told me the exact thing about checking into my order and calling me back or e mailing me as the other person did before. Well, this time I informed this lady that I was going to contact PayPal to start a case against them. Thank God I paid them using PayPal. Funny, after threatening them with PayPal, I received my refund. I will NEVER deal with Yoga Accessories again!! YOU have been warned!!!!
Kansas City, Missouri
Yogaaccessories.com is horrible
I ordered a pair of sandals from Yogaaccessories.com on 5/8/12 and found that they are unprofessional and thieves. After two weeks from ordering my sandals I checked on their website to see what the status of my order was and found that they claimed they were already shipped to me and they gave me a bogus USPS tracking number. I called them on 4 different occasions to see if they had any idea of how long it would take to receive my order and they said the order came from a third party and they would have to call them and then call me back. I never received any phone calls or emails from them even though each time they promised I would hear from them. On 6/2/12, I called yogaaccessories.com again to ask for a refund and they said they would let the accounting person know and they'd get back to me. But of course, no word the next day so I finally made a claim on PayPal, which is thankfully the way I paid for the item and they sent out an email on my behalf. Ten days later there was still no response so I called the company again and they claimed to have sent a refund on 6/2/12 to my PayPal which was not showing up on my account. They said they would look into it again, which they sound like a broken record with broken promises because again they never called me back. So finally, I escalated my claim on PayPal to a dispute and literally within 7 minutes PayPal was able to get my refund. Thank you PayPal and please be very wary if you buy anything from yogaaccessories, these women (Harmony and Anna) seem very nice and pleasant but couldn't care a bit about customer service or taking your money. They are fraudulent and don't live up to any standards of an online store.
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