Dr. Monique D

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#4086997 
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Price Gouging and Dishonest Business Practices - Resolution Required

1.0
It has come to my attention that this company has taken significant advantage of a Charity that supports and enables disadvantaged youth and girls. The organization provides an opportunity for girls to go to camp, learn grow and develop. The charity survives on generous donations and very narrow margins to ensure the greatest number of girls have the opportunity to go to camp. The organization rented a van and due to an unexpected cancellation of a camp leader and insurance requirements related to ratios and class 4 drivers license needs, the van had to be cancelled. The organization offered to pay a cancellation fee. Yellow Car Rentals not only charged thousands of dollars for the van rental, they also charged for additional expenses such as mileage charges for a van that was never used. When the organization challenged the rational of this practice, unprofessional exchanges and verbal attacks on the staff of this organization occurred. This is absolutely unacceptable practice and I am looking for the opportunity to speak with the owner of this business to find a constructive resolution. The alternative is to pursue other more escalated actions as this is simply wrong and does not reflect well on the business nor its customers. My hope is that I will be able to submit a follow up review to this stating how the owner worked with me to find a positive resolution.
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Loss:
$3272

Preferred solution: Price reduction

User's recommendation: Currently I would absolutely not recommend. However, I am pleased to consider revising this review if the operator provides an opportunity for resolution.

Comment
1
AFC Hertfordshire

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#3836147 
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Dangerous vehicle & lying management

1.0
Yellow Car Rental - Dangerous vehicle & lying management
Yellow Car Rental - Dangerous vehicle & lying management
Yellow Car Rental - Dangerous vehicle & lying management
Yellow Car Rental - Dangerous vehicle & lying management
Yellow Car Rental - Dangerous vehicle & lying management
Yellow Car Rental - Dangerous vehicle & lying management
Updated by user Sep 08, 2022

It's now September and, despite contacting Consumer Protection BC, we have heard nothing back from Yellow Car Rental, Manpreet Sidhu, Bhagat Singh Brar or his alias Bob Brar.

Updated by user Aug 10, 2022

In hindsight, renting a vehicle from Yellow Car Rental and its owner Bhagat Singh Brar, someone who according to Global News and an article from July 8, 2020 has been put on Canada's no-fly list for the facilitation of terrorism by Public Safety Canada, CSIS, The RCMP...

Updated by user Aug 09, 2022

Bob Brar at Yellow Car Rental promised to remunerate our group for the out of pocket expenses incurred as a result of the dangerous 15 seater van Yellow Car Rental provided. Bob Brar and Yellow Car Rental have ignored all emails and messages since, despite Manpreet...

Original review Aug 09, 2022
On the 30th of June, my group arrived in Vancouver with 13 children from England. We hired a 15-seater van from Yellow Car Rental. Despite the work Yellow Car Rental puts into ensuring their search results appear on Page One of Google and despite writing blog posts about airport collection, Yellow Car Rental ignored our request to be collected at the airport. Instead, we were obliged to make our own way to 12440 Vickers Way Richmond, BC V6V 1HP On the 8th of July, the 15-seater van's axle came off in the middle of the Lion's Gate Bridge, leaving all 15 occupants - including 13 children - stranded in the middle of the bridge. Having left several messages on the Yellow Car Rental answer phone, I received a Whatsapp message from someone in Ontario by the name of Manpreet Sidhu requesting that we contact a collision / towing company in Richmond. Given that all our mobile phones are UK-registered and given that we were, at the time, stranded in the middle lane of The Lion's Gate Bridge, the solution was not one which was in any way helpful. The feedback from the tow driver who collected the van from the Lion's Gate Bridge was, "vehicle very dangerous, loose wheel nuts caused movement in the driveshaft." As a consequence of the van breaking down, Bob Brar promised to reimburse our party the value of the prepaid meals we missed, as well as Ubers and the van we were obliged to hire to take us to YVR / Vancouver International Airport for our flight back to the UK. Suffice it to write that, despite the assurances and a Whatsapp message from Manpreet Sidhu on the 13th July in which she wrote, "hello sir i told BOB already he will reimbursed he is on vacation will be back tommorow , he was agree to the amount you mentioned so please allow 2-3 days for refund", we have heard nothing back from Yellow Car Rental or Bob Brar since. While we would very much like to think that Bob Brar and Yellow Car Rental will honour their promise of remuneration, of greater concern is the host of 1* reviews for similar problems. Repeatedly hiring out dangerously unroadworthy vehicles is something that needs addressing. I wouldn't wish anyone to go through the trauma and cost that our group suffered as a result of Yellow Car Rental. The Vancouver Police report number for this is 111174. We will continue to work with law enforcement and pursue all legal avenues available to us to ensure other groups do not have to suffer this kind of experience from Yellow Car Rental. Bob Brar 12440 Vickers Way Richmond, BC V6V 1HP Phone : 778-819-****
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Loss:
$603
Cons:
  • Terrible customer service
  • Lying management
  • Dangerous 15 seater van

Preferred solution: Full refund

User's recommendation: Avoid Yellow Car Rental like the plague

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Helpful
Anonymous
#1735589 
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Save yourself the nightmare - DO NOT do business with Yellow Car Rental

- Like others on this review page, Yellow Car Rental made a significant error in my bill. We had already paid $1,000 up front, yet at the end of our rental they still charged me the full amount as if I'd never paid $1,000. - There was a burnt out tail light. Called 10km into our trip and they said don't worry, it's nothing. Took it to a mechanic who said there was an electric issue, so we had to drive more than 100km out of our way to get a second van, which then didn't have a working seatbelt in the second row, so one of us rode without a seatbelt. Yellow Car's response was, "well nobody told us" as an excuse to not acknowledge our concern. In the age of endless options customers have to choose from for services, Yellow Car Rental doesn't know how to play the game. They are unprofessional, untactful managers of "business" from the way the way they speak to their customers to the way they address their customers' concerns. I felt robbed and taken advantage of.
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Reason of review:
Poor customer service
Comment
Helpful
Anonymous
map-marker Rome, Latium
#1656633 
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Never refunded the exceeding sum.

1.6