New Reviewer

I was at your Virginia beach location received my pasta seafood with a black hair inbedded in the shrimp..

Food with hair on it.. However, your store manager did not handle the situation per your mission statement, values or standards .

User's recommendation: Disappointed.

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ID
#3784816 Review #3784816 is a subjective opinion of poster.
Location
Henrico, Virginia

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Verified Reviewer
New Reviewer

Complaint

The location in Palmdale Ca service lady Monday was awful. The soup we ordered was cold the salad never came and the entrance is filthy and doors were filthy the wait was ridiculous and nothing was offered for their mistakes.
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ID
#3715628 Review #3715628 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$30

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Verified Reviewer
New Reviewer

Many issues and inappropriateness of supervisor

My issue is that our party of 4 was seated at 10 pm on Sunday, 4/11 and appetizers and drinks ordered After several changes in the drink order throughout the course of the night, one member of the group received his drink at11:45p, 15 minutes after closing. I asked to...
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ID
#3483282 Review #3483282 is a subjective opinion of poster.
Location
The Bronx, New York
New Reviewer

BAD service - Bartender and manager

Bartender had such a bad attitude, was serving everyone at bar but me after I asked 3 times, so I went to the manager, and he did nothing. Just as rude as the bartender, I will never step foot in a Yard House again.

User's recommendation: Lousy service, good luck talking to the manager, no help at all.

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ID
#3470861 Review #3470861 is a subjective opinion of poster.
Preferred solution
Get staff and management that treat customers well.
New Reviewer

Mistreatment at Long Beach location

Yard House - Mistreatment at Long Beach location
After receiving beyond bad service,we were not offered a refund from the manager Maria Mendoza who also said she would call my husband and I she never called us,she also never returned any of my calls my husband and I left a message with an employee by the name of Emily,my husband and I would like who ever is in charge of handling these matters that this is not the first incident for us St this location. ,,
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ID
#3466098 Review #3466098 is a subjective opinion of poster.
Location
Long Beach, California
Preferred solution
Full refund
New Reviewer

Poor on several levels

My husband and I just left your Rancho Mirage location and had a lousy dining experience. We arrived at 5 pm and were told they were ALREADY out of onion rings. We settled on calamari which tasted like the oil had been used too long. While we waited for our salads...
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ID
#3400051 Review #3400051 is a subjective opinion of poster.
Location
Rancho Mirage, California
Pros
  • Pleasant serve staff
  • Location
  • Tasty salads
Cons
  • Canned responses to obtain a 5 star rating
  • Absence of good bread to eat with a salad order
  • Running out of menu items onion rings at 5 pm
Loss
$50
Preferred solution
Let the company propose a solution

Poor Management

About two weeks ago my wife and I we're having a nice quiet dinner at the Palm Beach Gardens Yard-House restaurant where we overheard a manager yelling and screaming at an employee. We both felt bad for her. First this should never happen especially in front of customers and coworkers. The manager needs an anger management course. Are you sure you that we will never step foot in there or any other affiliated restaurants from Yard house. Sincerely, Mr. Cigar
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ID
#2288472 Review #2288472 is a subjective opinion of poster.
Service
Yard House Manager
Preferred solution
Apology

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