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Resolved: I cannot cancel my subscription to Yankee Magazine after one year and four attempts

1.0
Update by user Oct 18, 2019

I wrote to two newspapers and the attorney general's office and the BBB. IF I didn't I'm sure I'd still be trying to get my refund.

Yankee did refund me this year's price for a he magazine along with money they illegally took.last year too.

I can't believe that you cannot cancel a subscription with.Yankee. What crooks!

Original review posted by user Sep 18, 2019
I subscribed to Yankee Magazine, Yankee Publishing, Dublin NH at a introductory rate of $10, September 2017. I understood I would be automatically renewed. September 2018 without any advance warning Yankee took $39.95 out of my bank account. At that time I called and told them to cancel my subscription. I paid for 2018 and was assured I would not be billed again. September 3, 2019 I received notice from Yankee they were planning on taking money from my account again. I called and they said they had a record of my call September 2018 but couldn't make out what it said. I again insisted that it be cancelled. I was assured it was. I also received an email September 6 saying I was all set. September 17 Yankee withdrew $29.72 from my bank account leaving me with $30 until I receive my social security retirement check on October 3. According to the person who answered my call (Deborah) she said I have a "pending subscription." They might be able to refund me in the next two and a half weeks or so. What do I do in the meantime?
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ID
#1657292 Review #1657292 is a subjective opinion of poster.
Location
Dublin, New Hampshire
Product
Yankee Magazine Subscription
Pros
  • Nice magazine
Cons
  • Deceptive customer service representatives
  • Lies about customer calls
  • Subscription fraud
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund

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