Yakima
Yakima Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Yakima has 3.8 star rating based on 3 customer reviews; consumer sentiment is mostly neutral with 67% positive and 33% unfavorable feedback. Reviews highlight an awesome product and warranty, low price level, and mixed experiences with customer service response times.
Positive Feedback
Customers praise the warranty exchange and product quality, and some reviewers report excellent help from a real live person.
Negative Feedback / Risk Areas
- Repeated Yakima customer complaints about slow or missed responses from customer service.
- Reports of long hold times and unclear email replies when trying to resolve rack issues.
- Instances where support routing caused frustration or questionable third-party billing requests.
Key Takeaways for Future Customers
- Read Yakima reviews to weigh strong warranty coverage against mixed support experiences.
- Expect solid product value but be prepared to follow up persistently on service issues.
- Confirm official customer service channels to avoid third-party billing or subscription surprises.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Yakima has 3.8 star rating based on 3 customer reviews; consumer sentiment is mostly neutral with 67% positive and 33% unfavorable feedback. Reviews highlight an awesome product and warranty, low price level, and mixed experiences with customer service response times.
Positive Feedback
Customers praise the warranty exchange and product quality, and some reviewers report excellent help from a real live person.
Negative Feedback / Risk Areas
- Repeated Yakima customer complaints about slow or missed responses from customer service.
- Reports of long hold times and unclear email replies when trying to resolve rack issues.
- Instances where support routing caused frustration or questionable third-party billing requests.
Key Takeaways for Future Customers
- Read Yakima reviews to weigh strong warranty coverage against mixed support experiences.
- Expect solid product value but be prepared to follow up persistently on service issues.
- Confirm official customer service channels to avoid third-party billing or subscription surprises.
Warranty
I had a warranty exchange transaction and received excellent customer service with a real live person. Warranty is outstanding and I love my rack. 5 stars for everything I had experience with on this list.
- Awesome product and warranty
- None to say
Preferred solution: They took care of me!
Tucson, Arizona
Inquery
I never got answered, stayed on hold for 30 plus minutes, help is not offered, whould have liked to have my question answeref
User's recommendation: Expect to be ignored
Can't get ahold of anyone? No one's getting back to me about my rack that broke horrible customer service
Bought your. Products?
Love dumb don't like your company now since you everything you needed for your rack broke the sky Box.
No one's gotten back to me. I've got 2 emails that are very vague and I'm ***
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause you have lousy customer service.
I had great experience with customer service once I got a hold of them. Inter net sent me to someone who claimed to be Yakima customer service wanted me to pay 5.00 dollars to talk to them asked me for credit card information, I would not give them my information.
User's recommendation: Make sure you are taking to yakima customer service
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