Journey Vdj

Warranty

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I had a warranty exchange transaction and received excellent customer service with a real live person. Warranty is outstanding and I love my rack. 5 stars for everything I had experience with on this list.
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Pros:
  • Awesome product and warranty
Cons:
  • None to say

Preferred solution: They took care of me!

Anonymous
map-marker Tucson, Arizona

Inquery

I never got answered, stayed on hold for 30 plus minutes, help is not offered, whould have liked to have my question answeref
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User's recommendation: Expect to be ignored

Asher E Wmw

Can't get ahold of anyone? No one's getting back to me about my rack that broke horrible customer service

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Bought your. Products? Love dumb don't like your company now since you everything you needed for your rack broke the sky Box. No one's gotten back to me. I've got 2 emails that are very vague and I'm ***
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Loss:
$1000

Preferred solution: Full refund

Kayla Iuk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cincinnati, Ohio

Because you have lousy customer service.

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I had great experience with customer service once I got a hold of them. Inter net sent me to someone who claimed to be Yakima customer service wanted me to pay 5.00 dollars to talk to them asked me for credit card information, I would not give them my information.
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User's recommendation: Make sure you are taking to yakima customer service

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