map-marker Fairfield, Ohio

Refund on undelivered wedding limo service

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We rented a Limo for my daughter's wedding and the Limo broke down and they did not show up for 3 hours. We had to transport my daughter and the wedding party ourselves. This caused my daughter extreme anxiety, since they were to take them from home to the church and to take pictures at a park. I was told that I would receive a refund of $450 more than 8 business days ago. When I called today 10/17/2016, whoever Charity said they don't issue refund abut will give a rain check. They ruined my daughter's wedding day by causing the whole family and wedding party a stressful day and we had at the last minute to scramble and provide transportation for the bride and 6 bridesmaids with their flowing dresses. Now they refuse to refund my money for services that were not provided. They are causing us undue and unnecessary stress all over again.
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Reason of review:
Poor customer service

Preferred solution: Full refund

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