Xpress Movers

Xpress Movers is a total scam. BE WARNED THIS BUSINESS IS FRAUDULENT.

Legit the worst experience I've ever encounteted. Move was scheduled for yesterday, April 30th weeks prior. Late on April 29th they told me they were "too busy" and that my items that they had picked up from my storage unit in Boston would not be delivered until May 1 to my new apt in NYC, but they assured me they would be there by 8am. It's currently 5pm on May 1 and the drivers still have my items and informed me they have 7 drop offs and 8 picks ups on the truck today.

Anne, the contact at the corporate office, said that they are "stuck in traffic" and that they never do multiple drop offs. Well she is lying because when the large tractor trailer truck arrived it was jammed packed with other people's stuff. In addition, I was also charged $400 for a weight overage. When I asked to see the receipt from the weigh station, you could see from the scanned copy that the date of the receipt had been covered up and re-scanned.

Uneblievable FRAUD. Not only did they holding my propery hostage, they are overcharging me for it. I have truly never experience a such rude, incompetent and *** business before. They pay for positive reviews and delete bad ones.

I promise to post this review on every site possible. Don't know how these people sleep at night.

My wife and I moved across town in Memphis in April. We had a horrible experience with Express Movers, particularly the owner, Roosevelt that is still not resolved at the end of August. DO NOT USE. NOT INSURED. WILL NOT REPAIR DAMAGE CAUSED BY MOVERS. OWNER EXTREMELY UNPROFESSIONAL AND BELLIGERENT.

The movers who showed up from Express Movers worked quickly. They unwrapped all of our furniture in the new house and folded and packed our moving pads – all except our coffee table. An hour later (the movers had already left), we unwrapped the pad from our coffee table and saw the movers had not been careful when taking the glass top off of the wood, and the corner of the glass had left a significant, 4-inch scratch in the top of the table. They had also scratched the hardwood floor and dented the wall in our hallway. It was Saturday night at that point, so we decided to wait until morning to report it to Express Movers.

Sunday morning, my wife sent an email to Express Movers noting that there was a scratch on our table and asking how they were going to fix the issue. Then we left for church. While at church, Roosevelt from Express movers tried calling my wife, but as we were in the service, she didn’t pick up. When we got home, she immediately called Roosevelt and tried to explain the problem. He responded by yelling at her, constantly interrupting her, and accusing her of trying to swindle him. She said that we would send pictures so that he could see the truth of the matter.

That afternoon, we took pictures with our phones and emailed them to him. He didn’t respond for two days. On the third day, I called him about the issue and he was perfectly nice to me (he thinks he can bully women by yelling at them on the phone) as we talked about how he was going to resolve this. He said, “We’re both men, and I’m sure that we can work something out.” Roosevelt agreed to the idea that my wife and I would send pictures of the scratch to several companies to get bids for them to fix it – Roosevelt even suggested a company – and that he would then cover the expenses to get our table fixed.

We sent out the pictures and got bids back of $300 and $350. This process took a few weeks. We then sent the bids to Roosevelt and waited. And waited. After two weeks of trying to give him time to respond, I called him to ask about the bids. He told me that he was not going to pay to fix our table. As we talked, Roosevelt became more and more belligerent, repeatedly interrupting me to the point that I had to ask him multiple times to stop interrupting me. His response was, “Then speak more quickly.” He was completely unprofessional and clearly thought that simply by yelling, interrupting, and trying to bully his way in a conversation that I would just give in. I finally suggested that Roosevelt would try to get bids that he felt were “more reasonable,” which he agreed to do.

After giving Roosevelt a few weeks to get bids, I called him back and he told me that he found a contractor that would do the job for $150. I asked who this was and when he would be coming to get our table to fix. Roosevelt told me that he would get back to me with a schedule. After waiting an additional week for this information, I called Roosevelt again. At this point, Roosevelt said that the guy he had fell through. Instead, Roosevelt proposed that he would pay my wife and I the $300 for the cheapest bid we found in weekly installments of $100 by money order from the post office. I agreed. The money never came, so I called and he claimed to have sent the money orders. I asked him to supply the receipts, and that was when any communication with Roosevelt stopped.

We waited a month and the money never came. I tried calling Roosevelt again. When he recognized who it was, he hung up on me. I tried calling him everyday for a week, and as soon as I would introduce myself, he hung up. When I tried calling back immediately, it went to voicemail.

We will be contacting Uhaul, and trying to get Express Movers off of their recommended moving services. It is almost September, this has been going on for five months, and Roosevelt has proven that he does not keep his word, does not take care of his customers, tries to bully those he disagrees with, and is completely unprofessional. DO NOT USE.

This is the first customer review I've ever written because I usually am not moved one way or another to bother writing one. However, the level of incompetence, unprofessionalism, and stubbornness I experienced during my move with XPress Movers and in the year following has swayed me to post this review on every site I can find. I provide a chronological account of my experience with XPress Movers below.

The confirmation e-mail for the day of my move stated that the scheduled start time was 7am, and I planned my moving day around that. When no one showed up by 8am I tried calling both the sales rep and the main office and was put through to voicemail all morning long. I left a message with the office and no one ever returned my call. Finally at 9:30 the driver called and said they would be there at 10. They had no knowledge of a 7am start time whatsoever.

The movers that showed up were two very slim college-aged kids and an equally slim mid-twenties Eastern European guy that spoke broken English. The latter was the supervisor and driver. Once they arrived, I asked them to please wrap my couch in shrink wrap so that it didn't get dirty or torn during the move. They said they would and I found out later after they had loaded it onto the truck that they didn't. Luckily it didn't get damaged, but other things did, which I will get to. I had a glass lamp table that the movers placed at the edge of the truck bed before they decided to load the mattress, and knocked the lamp table down onto the concrete while doing so. Somehow the glass didn't shatter, but the base and lamp pole were broken and could not be repaired. The cost of that was about $150. The mattress they were loading when they knocked down the lamp table was soiled with some sort of dark gray substance from sliding it along the edge of the truck. It cost me $180 dollars to have it cleaned.

I informed the sales rep ahead of time that I had a desk that would need dismantling and reassembling to move, and I was told to leave it alone - the movers would bring tools and do the disassembly/reassembly themselves. On the day of the move, however, they first attempted to move it without taking it apart and put several deep gashes in the walls of my roommate's condo out of which I was moving, which he subsequently had to repair. After they failed to move it that way that they decided to take it apart and asked me for a phillips head screwdriver, which my roommate had to provide. In the process of taking the desk apart, they broke several small pieces on it, including most of the screws that held it together. As a result, they were unable to correctly put it back together again, and I had to spend part of the day after the move fixing their errors. I was unable to completely repair it, and parts of it are just being held together by gravity at this point. The desk was $1000 when I purchased it.

The movers also decided to move my leather-backed desk chair by putting it upside down on a dolly, and dragged part of it along the ground in the process, tearing the leather off of one of the corners. I couldn't repair the leather on that part of the chair. The chair was $150 when I purchased it.

Before they moved it, I informed the movers that an ottoman of mine had some stuff stored inside it and asked if they could keep it upright so its contents didn't spill. They said that was fine. However, most of the contents spilled out in the truck because they stood it up on its side, and they wound up bringing me a few things at a time from inside it that they found on the truck at the end of the day.

On top of all this, they took three hours longer than the estimated time (a total of 7 hours, only 30 minutes of which was travel time), which cost me an additional $420 above the estimate I was given, and charged me over $50 for boxes to wrap my TV (which the last movers I used wrapped in blankets from the truck for free) and a couple of small mirrors I could have taken myself if they had told me it would cost that much to wrap them. I wasn't told the price of these additions until the end of the day.

To put this level or incompetence in perspective, a year earlier I moved from western MA to eastern MA (a 2 hour drive) using a company called Ideal Movers (whom I highly recommend if you're out in western MA), and two men were able to move the same set of possessions into the same house I moved out of on this move in 5 hours of load/unload time and didn't leave a scratch on anything, nor did they charge me for extra packing materials.

On the day of the move, I asked the movers if insurance was included, and the guy who spoke broken English simply said yes, with no further information or options. In retrospect this was my one error, not reading the very fine print in one spot on their website which basically says they can roll the truck full of your possessions down a hill, destroy everything inside of it, and as long as they deliver the pile of rubble to the destination, the most they could owe you is a few hundred dollars. This is sadly not far from what they did to me. Each time the movers broke something they told me "just contact the office tomorrow for reimbursement". No caveats mentioned.

On the day after my move I contacted the office about reimbursement. I listed all of the damaged items, and was told to go have my mattress cleaned first, and include the receipt for it along with the claim form for the damages. No mention of partial reimbursement was made at this point, or any time prior to it. I did this, and was sent back a reimbursement offer of $100 for the over $500 dollars in damages I claimed (I didn't include the desk because it was still useable and I was trying not to be obnoxious. In retrospect I should have included it).

I contacted the owner, Annie Andreeva, and said that this was unacceptable. She replied saying that XPress Movers didn't legally owe me any more than $100, since their built in coverage (which no one mentioned to me ever during the course of my interactions with them) was 6 cents per pound. I'll point out that this was mentioned only *after* they told me to go spend an *additional* $180 to clean my mattress, on top of the already unreasonable amount of money I'd given them. She also proceeded to condescendingly tell me that the mattress getting soiled was my fault, because I didn't tell the movers to wrap it. Simply astounding.

I went back and forth with Annie for over a year, and I have never interacted with a business owner with such little business sense. As you can see from other reviews on this site, I am by far not the only one that has had experiences with XPress Movers like this. It's amazing that the owner can't see that reviews like this cost her so much more in lost business than simply reimbursing the people whose goods they damage. It's simple arithmetic. Annie's idea of good customer relations is to refer to you as a "valued customer" in the email in which she tells you that it's your fault your goods were damaged, and that XPress Movers is not legally bound to reimburse you.

In any case, this move of three rooms' worth of furniture with a total of 60 minutes of travel time wound up costing me a total of $1200, plus over $500 in damages ($100 more if you count the desk). My previous move of the same belongings with a total of *5 hours* of travel time cost me $1600, and no damages. You can imagine what I would have been charged if I had used them to do my original move.

It's clear that XPress Movers' business model is to offer very low rates by hiring completely inexperienced movers at minimum wage, and to spend the rest of their resources on legal counsel for denying damage claims. Stay far away from this company. Don't let them near your possessions, and understand that the lower rates are far outweighed by the damages they will cause.

P.S. A quick Google search will show you that XPress Movers is not Better Business Bureau accredited. I wonder why.

MY FIANCE WORKED FOR ROOSEVELT BOWLES FROM JULY 29, 2012 UNTIL OCTOBER 22, 2012. HE WORKED VERY HARD, BLISTERS ON HIS HANDS, THOUSANDS OF MILES ON HIS VEHICLE, MOVING PEOPLE 7 DAYS A WEEK AND HE GOT INTO A SITUATION WHERE MY FIANCEE INSTRUCTED ME TO PICK UP HIS PAY FOR THE WEEK OF OCTOBER 15TH TIL OCTOBER 21ST.

MY MOTHER AND I BOTH CONTACTED MR. BOWLES TO RECEIVE MY FIANCE'S MONEY AND ROOSEVELT IGNORED OUR MANY PHONES CALLS AND TEXTS AFTER HE AGREED TO MEET MY MOTHER WITH THE MONEY AT 8PM ON THE NIGHT OF OCTOBER 22ND 2012. HE IS A DRUG USER AND A SCAM ARTIST AND I WOULDN'T ADVISE ANYONE TO USE HIM TO MOVE THEM OR WORK FOR HIM. WE'RE IN THE PROCESS OF FILING A SUIT WITH THE COURT TO RECEIVE MY FIANCE'S PAY.

NO ONE SHOULD HAVE TO WORK FOR FREE OR BE MISTREATED BY A PERSON LIKE THIS!! DO NOT USE EXPRESS MOVERS!!!

I'm elderly; bought a dolly to help me at new home. I let Roosevelt Boyers use it cause he didn't have one.

A mover without a dolly? Well, he stole it. He promised my son to return It next day. I called several times; no response.

It is now a week later and no dolly. They're Ad is on craigslist, stating $50 an hour. If they will steal from an old lady, what else will they do.

I provided endless water bottles, bought lunch, and tipped them well; yet they had to steal from me? Craigslist won't let me post a warning for users.

I'm a senior; bought a dolly to use in new home to move things around. I let Roosevelt & helper usbe dolly because they didn't have one.

They stole mine. My son called. Roosevelt Boyers who said sorry &he would return next day. It is now 7 days later & no dolly.

I called several times but no call back. If he will steal from an old lady, what else will he do. Why do some people think it's okay to take something from someone just because they want it? These guys ad is on craigslist and state $50 an hour in the title.

They state in ad that they have dolly, etc. Well, they didn't, but they do now....mine!

Xpress movers delivered some furniture and books to our home in New York from my mother-in-law's house in Orlando Florida. They lied repeatedly to us about delivery dates and about the reason for the numerous delays.

They never told us in advance that they wanted us to pay them in full before they brought our stuff into the house. They wouldn't even remove it from the truck so we could see that everything was there and in good condition. They are unreasonable, impossible to deal with, and perhaps thieves. They tried to charge us more than the amount they quoted to us.

Don't use this company.

I wanted to share my positive moving experience with Xpress Movers and to rate the quality of their moving services.

Fist, it was very hard for my to decide which company to go with. There are so many moving carriers out there and also many of them will not provide nearly the service you expect. Before hiring I read many Xpress Movers reviews online. Most of them were good and of course with a big company as them there are always a few not that great ones, but I wanted to go with an established and professional moving company of their rank. Researching the moving company before hiring is essential for a stress free move.

My actual move went pretty smooth. The movers did their job as advertised, protected all the furniture and transported safely all my stuff. The initial moving quote they provided me with was on the higher end, but the final bill was very close to the estimated amount. No damages or problems with them and I even tipped the guys as they helped my catch my cat before escaping again..

I would recommend these guys. If you are moving with them ask for Rossko's moving team - this guy is experienced and polite.

BEWARE of this company, they are scammers and liars. They will quote u one price, then continue to raise it and raise it.

First we were told we could pay by check, then told that they wanted a money order instead. On the day they arrived they would not accept the money order b/c it was from Bank of America and not the post office. We had to find a check-cashing place on a saturday afternoon which costed us 5% of the amount (an extra $200) to cash. They held our stuff hostage till they got cash.

This is after they told us that they were coming on a Friday but didnt call or show till Saturday. We spent ALL of Friday waiting around for nothing! They wanted to add additional charges for having stairs in the home and for wanting more boxes to go upstairs than the downstairs. They continued to add to the price and only wanted CASH.

On the day we were moving from our original destination, we were told $3000, then were told that the price would go down if we decided not to take some things so we gave away a lot of our furniture, but at the end of the day we still had to pay that pluse an additional $500. Everytime I called the 1-800 number to speak to a manager, they told me that I happen to be talking to a manager....What manager answers a 1-800 line? I dont know of any,...they tried to cover for eachother.

We were told that we would have only professional movers, but instead ended up w/ one mover that worked for the company and other hire-ons for the day that they found randomly in the town. That is scary!

I used Xpress Movers for my interstate move from Massachusetts to Indiana. I googled them online at http://www.xpressmovers.com and decided to have a free moving quote.

Annie was very polite and took her time to explain me all the aspects in the move so I was pretty well educated on this subject.

I decided to book them and they reserved a date and time for me. Everything was as planned, the came, packed all my stuff. I was pretty nervous but finally everything was delivered in a great condition - there were no significant damages.

I know from my friends that it is very hard to find a moving company that will have the furniture brought in one piece. I took a risk and I do not regret.

I recommend them to anyone.