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New Reviewer

Unresolved Issue for 3 months

Xperience Days - Unresolved Issue for 3 months
Xperience Days - Unresolved Issue for 3 months
Xperience Days - Unresolved Issue for 3 months
Xperience Days - Unresolved Issue for 3 months
Xperience Days - Unresolved Issue for 3 months
Update by user Aug 15, 2022

So far only robotic standard same email verbiage word for word sent back. You know there isn't anyone personally generating the responsive emails

Original review posted by user Aug 15, 2022
No answer and no callback Stay far away... this company is horrible. I have tried to resolve an issue where I purchase a specific class so was provided with only an order number. I DID NOT buy a gift certificate. The class wasn't held and now I want my money back. They are refusing and stated I can "redeem" my GC fr another experience by using a redemption code. I have been trying for months now to email them (this is the only communication option by the way - not even an online chat) - which is why I am saying RESEARCH before purchase. Anyway, all I receive back is the same robotic response stating please redeem using my GC redemption code... I have emailed my attachments from my email and their website to show this is NOT a GC but a specific class and therefore there isn't a redemption code and I now have this robotic formatted email 18 times! No resolve.

User's recommendation: Research before committing.

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ID
#3855810 Review #3855810 is a subjective opinion of poster.
Cons
  • All
Loss
$150
Preferred solution
Full refund
New Reviewer

Gift certificate transfer. Won't honor own policy.

Original review updated by user Aug 07, 2022
Attempts to rectify the situation involving not honoring a previous purchase for transfer to a new one have proven fruitless. Xperience Days continues to drag their heels, indicating that they need some reference number which I DON'T HAVE despite my having the order...
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ID
#3831996 Review #3831996 is a subjective opinion of poster.
Location
Chicago, Illinois

Customer service non-existent

Xperience Days - Customer service non-existent
Xperience Days - Customer service non-existent
Issues cannot be resolved with this company and their customer service structure as it is. Phone calls are unreturned and emails are replied to, days later, with braindead comments. I had purchased a gift for a friend which was beyond 365 days and was, therefore, no longer valid. Xperience Days terms indicate that, if you book a new experience, the cost paid for the initial, invalid gift will transfer to the new one. I reached out to XD and each time, despite my showing evidence of both purchases AND a screenshot of their own terms, I received a reply that I should send the "redemption number"; which, of course, I didn't have as it was never redeemed! This went on for weeks and 5 different back and forths via email, phone calls, etc... I surmise that there are 2 big issues with Xperience Days: 1. Their customer service protocol is designed to frustrate the consumer in hopes of encouraging them to just "give up" so XD can retain the cost, and 2. Their agents are so poorly trained as to not have any ability to manage issues as they present. I explained MANY times to the agent that I did not have a redemption number and, logically, why I didn't. Each time the reply was, "we need your redemption number to proceed". Attempts to speak with a supervisor have been ignored. All I have is complaint boards to voice my distaste, and I will use them all Xperience Days is, sorry to say, a disreputable and dishonorable company that I urge all to avoid. AA

User's recommendation: A disreputable, dishonorable company. Avoid.

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1 comment
#2234471

Same here - I am so angry this company can (and continues to get away with this). It is funny though, I constantly research any new online company prior to purchasing, and since May trying to dispute my transaction it took until today to find the negative reviews and of course, none found on THEIR website.

ID
#3803781 Review #3803781 is a subjective opinion of poster.
Location
Chicago, Illinois

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Verified Reviewer
New Reviewer

Don't waste your money

They charged me for certificate that they never sent. Company never calls back, they only respond to emails with "in order to further assist you provide the certificate number"
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ID
#1713282 Review #1713282 is a subjective opinion of poster.
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$119
Preferred solution
Full refund
New Reviewer

Save your money