Xperience Days
Xperience Days Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Xperience Days has 1.2 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Offerings.
Cons: All, Bad business, Terrible customer service.Recent recommendations regarding this business are as follows: "Research before committing", "Customer Service is a dead end. You will not be spared.", "A disreputable, dishonorable company. Avoid.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Xperience Days has 1.2 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Offerings.
Cons: All, Bad business, Terrible customer service.Recent recommendations regarding this business are as follows: "Research before committing", "Customer Service is a dead end. You will not be spared.", "A disreputable, dishonorable company. Avoid.".
Most users ask Xperience Days for the refund as a solution to their issues.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unresolved Issue for 3 months
So far only robotic standard same email verbiage word for word sent back. You know there isn't anyone personally generating the responsive emails
No answer and no callback Stay far away... this company is horrible.
I have tried to resolve an issue where I purchase a specific class so was provided with only an order number. I DID NOT buy a gift certificate. The class wasn't held and now I want my money back. They are refusing and stated I can "redeem" my GC fr another experience by using a redemption code.
I have been trying for months now to email them (this is the only communication option by the way - not even an online chat) - which is why I am saying RESEARCH before purchase. Anyway, all I receive back is the same robotic response stating please redeem using my GC redemption code...
I have emailed my attachments from my email and their website to show this is NOT a GC but a specific class and therefore there isn't a redemption code and I now have this robotic formatted email 18 times! No resolve.
- All
Preferred solution: Full refund
User's recommendation: Research before committing
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Chicago, Illinois
Customer service non-existent
Issues cannot be resolved with this company and their customer service structure as it is. Phone calls are unreturned and emails are replied to, days later, with braindead comments.
I had purchased a gift for a friend which was beyond 365 days and was, therefore, no longer valid.
Xperience Days terms indicate that, if you book a new experience, the cost paid for the initial, invalid gift will transfer to the new one.
I reached out to XD and each time, despite my showing evidence of both purchases AND a screenshot of their own terms, I received a reply that I should send the "redemption number"; which, of course, I didn't have as it was never redeemed!
This went on for weeks and 5 different back and forths via email, phone calls, etc...
I surmise that there are 2 big issues with Xperience Days:
1. Their customer service protocol is designed to frustrate the consumer in hopes of encouraging them to just "give up" so XD can retain the cost, and
2. Their agents are so poorly trained as to not have any ability to manage issues as they present. I explained MANY times to the agent that I did not have a redemption number and, logically, why I didn't.
Each time the reply was, "we need your redemption number to proceed".
Attempts to speak with a supervisor have been ignored.
All I have is complaint boards to voice my distaste, and I will use them all
Xperience Days is, sorry to say, a disreputable and dishonorable company that I urge all to avoid. AA
User's recommendation: A disreputable, dishonorable company. Avoid.
Chicago, Illinois
Gift certificate transfer. Won't honor own policy.
Attempts to rectify the situation involving not honoring a previous purchase for transfer to a new one have proven fruitless. Xperience Days continues to drag their heels, indicating that they need some reference number which I DON'T HAVE despite my having the order number and proof of purchase.
In my estimation, this is their method of not having to honor their own policy by invoking some silly requirement when they have everything they need to honor said policy.
Each effort to connect to a supervisor who by all rights should have the power to solve the problem, has been rebuffed. This company's customer service is dreadful and, for that reason alone, I strongly suggest you avoid doing business with them.
User's recommendation: Customer Service is a dead end. You will not be spared.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Don't waste your money
They charged me for certificate that they never sent. Company never calls back, they only respond to emails with "in order to further assist you provide the certificate number"
- Terrible customer service
Preferred solution: Full refund
Save your money
XperienceDays seems to make their money on Certificates that are difficult if not impossible to redeem. We had certificates that never had availability and then expired.
Then they wanted another $10 to extend which I did only to find the next day when I tried to redeem the certificate which they showed availability for on their website turned out didn't have availability. This is a waste of money. Book directly with whatever company you want to do business with rather than this intermediary.
When I asked for my money back of course they said that wasn't possible because of their policies. Unfortunately their policies are all about how they can take your money and then prevent you from collecting.
- Offerings
Preferred solution: Full refund
XperienceDays continues to deflect and distort in their reply to this complaint. They don't talk about how many times you go online to see if there is availability to use their worthless certificates.
Of course there were no attempts to redeem because there were no opportunities to redeem.
Rather than taking an opportunity to provide the customer with an equitable resolution they double down on "No refunds" and you hold their worthless certificates. Make it right!!!!
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sayville, New York
Never us experiencedays.com This comany lies they do have an expiration date
Do not use Xperience days for any gift cards. This site is a lie.
I had a gift card from them that said no expiration Dates and still one person on the phone told me I could not redeem my gift because it has expired. And when I spoke to there customer service in there email chat they said to redeem my gift card and the person walked me through it. And I had a $75.00 Balance added to my account . I used it towards a purchase yesterday which they canceled in the afternoon and took my balance down to zero.
I emailed chatted with there customer service this morning to no avail.
They told me the manager i spoke to yesterday cleared out my balance and cancelled my order. This is not how to treat customer Never use this experiencedays.com
- Bad business
Preferred solution: Full refund
I also still have the package from the gift card I just uploaded that also states no expiration date . what more do I need .
It should have stated on the package it expires in 1 year from such date to this date. But it does not state it anywhere.
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Same here - I am so angry this company can (and continues to get away with this). It is funny though, I constantly research any new online company prior to purchasing, and since May trying to dispute my transaction it took until today to find the negative reviews and of course, none found on THEIR website.