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New Reviewer

Don't waste your money

They charged me for certificate that they never sent. Company never calls back, they only respond to emails with "in order to further assist you provide the certificate number"
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ID
#1713282 Review #1713282 is a subjective opinion of poster.
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$119
Preferred solution
Full refund
New Reviewer

Save your money

XperienceDays seems to make their money on Certificates that are difficult if not impossible to redeem. We had certificates that never had availability and then expired. Then they wanted another $10 to extend which I did only to find the next day when I tried to redeem the certificate which they showed availability for on their website turned out didn't have availability. This is a waste of money. Book directly with whatever company you want to do business with rather than this intermediary. When I asked for my money back of course they said that wasn't possible because of their policies. Unfortunately their policies are all about how they can take your money and then prevent you from collecting.
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3 comments
#1562767

XperienceDays continues to deflect and distort in their reply to this complaint. They don't talk about how many times you go online to see if there is availability to use their worthless certificates.

Of course there were no attempts to redeem because there were no opportunities to redeem.

Rather than taking an opportunity to provide the customer with an equitable resolution they double down on "No refunds" and you hold their worthless certificates. Make it right!!!!

#1562216

Xperience Days gift cards are valid for one year from the issue date at the original purchase price. After that time they can still be used however, if there is any increase in price from the original purchase price, the redeemer will be responsible for the price difference.

Joseph Krzesni received a gift certificate for a Gourmet Napa Culinary Tour in February of 2016. The first time that Mr Krzesni contacted Xperience Days since the receipt of the certificate was on September 11th of 2018. At that time, Mr Krzensi was informed that there was a price increase of $5 per person for the tour, and that this amount would need to be paid in order to redeem the certificate for the same activity. Alternatively, he would be able to use the value paid towards any other activity offered on www.XperienceDays.com Mr Krzensi paid the price increase for the tour and requested a date for a reservation.

Unfortunately, Xperience Days was informed by the operator of the tour that the date requested was unavailable as no other participants were booked for that date and tours required a minimum of 4 participants to take place. As stated for each activity, all dates and times shown are subject to change and availability. While we will make every effort to meet the needs of all Certificate Redeemers, Xperience Days cannot guarantee a reservation for an experience on a chosen day or time until the operator of the activity has confirmed the reservation. In general, we suggest that certificate redeemers provide up to three dates they would like to participate, so that if the first or second choices are unavailable, our reservations team has a third option to work on.

As the singular date requested was unavailable, Mr Krzensi was informed that his certificate had been reactivated for future. A second certificate, given to Mr Krzensi’s wife in December of 2016 has never been redeemed, i.e. no reservation has ever been requested.

When Mr Krzensi contacted us for the first time regarding this certificate on September 11th, 2018, he was informed that this particular tour had not had a change in price since the gift certificate was issued, and it is currently valid for redemption. The gift certificates purchased in 2016, by someone other than Mr Krzensi, are not refundable as stated prior to purchase, and Mr Krzensi is welcome to redeem the certificates and request reservations for each.

#1564792
@PissedConsumer1562216

This is a totally unresponsive response. We tried many times to look at availability to redeem these certificates only to find that there was no "actual" availability.

So no we didn't attempt to redeem because there was no availability when we could make the trip. This is all part of the game XperienceDays plays. If you look online by googling "Xperience Complaints" you will see how common this "experience" is.

Also, of note is that in none of these cases is Xperience Days willing to resolve a complaint -only to double down - that's the kind of customer service that they make available as part of the Experience. I challenge them to resolve this complaint by issuing a refund -I'll let everyone know that you have changed your ways, alternatively we'll move to the next level.

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ID
#1354679 Review #1354679 is a subjective opinion of poster.
Pros
  • Offerings
Reason of review
Problem with delivery
Loss
$350
Preferred solution
Full refund
New Reviewer

Never us experiencedays.com This comany lies they do have an expiration date

Xperience Days - Never us experiencedays.com This comany lies they do have an expiration date
Do not use Xperience days for any gift cards. This site is a lie. I had a gift card from them that said no expiration Dates and still one person on the phone told me I could not redeem my gift because it has expired. And when I spoke to there customer service in there email chat they said to redeem my gift card and the person walked me through it. And I had a $75.00 Balance added to my account . I used it towards a purchase yesterday which they canceled in the afternoon and took my balance down to zero. I emailed chatted with there customer service this morning to no avail. They told me the manager i spoke to yesterday cleared out my balance and cancelled my order. This is not how to treat customer Never use this experiencedays.com
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3 comments
#977503

I also still have the package from the gift card I just uploaded that also states no expiration date . what more do I need .

It should have stated on the package it expires in 1 year from such date to this date. But it does not state it anywhere.

#977136

As stated over the phone when you spoke with a Manager, the Gift Card Received in 2010 was from a Radio Promotion. The certificate was never paid for; it was a donation.

So, therefore as stated on the gift card Experience Certificates not redeemed and used with in the twelve (12) month period are valid for services equal to or less than the original purchase price of the Experience Certificate.

As the purchase value was $0, the current card value is $0. Had the certificate actually been paid for when it was originally issued, it would still have that value 5 years later.

#1015414
@PissedConsumer977136

What about mine that was for a wine tasting for two in new york, which WAS paid for at the time it was ordered, yet they still say I can't book it now almost 3 years later?

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ID
#626047 Review #626047 is a subjective opinion of poster.
Location
Sayville, New York
Cons
  • Bad business
Reason of review
Not as described/ advertised
Loss
$75
Preferred solution
Full refund

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