Mikenna

show was helping me with my pc is he still...

show was helping me with my pc is he still available the test he ran on my pc came back and said it had a memory problem just wanted to let him know
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sukhpreet s Bth

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Verified Reviewer
| map-marker Bakersfield, California

BAD experience

bought pre-build pc from Xidex after couples day not even week my pc start lagging and stuttering every game i play so i send them an email and i called them as well asking what could be the reason they told me we will do troubleshoot will call you they made an appointment to call me but they did not called me on the day they told me they would call me , so i called them back asking why i didn't got called they said we were busy so efter that i didnt not received any call or email i just waste my $2500 on this company they used all cheap component that they could get . and my cpu just died now i had to put more money to upgrade . replacing all component whoever read this this is my highly recommended DONT WASTE YOUR MONEY ON THEM
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Loss:
$2500

Preferred solution: Deliver product or service ordered

User's recommendation: i would not recommending to anyone buying from them

1 comment
Guest

I have bought one as well. They do have issues solving your complaints.

I have a family of 4 and they are reluctant to sell me a new gaming pc. I have to trade this one in. I need 4 Computers. Do what I learned.

Go to R20 or rent to own and or Aarons they all have Gaming computers and less hassle. Thanks for a bad lessoned learned. I got 13k back on taxes.

So, I guess you can tell I did not come back. lmao

Sonya w Hlb

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Verified Reviewer

Computer issues

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Contacted them over and over they respond but issues with the computer are still not fixed after sending back for repair, just would rather have a refund to my a new laptop that actually works with out beeping and shutting down for no apparent reason. I bought it for a reason.. to use
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Anonymous
map-marker South Jordan, Utah

Awesome Rig!

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XIDAX is amazing and is by far the leading gaming PC company! I have mine it is completely what I ordered and it performs awesome. Customer service was amazing! Drew was my salesman and did a wonderful job assisting me with my build. I was gaming and told someone in the room what I experienced and they ordered one form Drew and I am awaiting my finders fee. I highly recommend XIDAX without a doubt the best gaming PC made! They send you updates as it is built and then you get your rig and it is just amazing!
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Reason of review:
Good quality
1 comment
Guest

Had mine for over 3 yrs. 6 core I7 3.3 ghtz. 120 gb ssd , 1 tb hd, 16 gig paired ram, 970 card and i have yet to have a prob

Anonymous

Xidax - Review in Appliances and Electronics category

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Uhhhh! I was on Xidax's site and this guy was so rude! I looked at the processors, and wrote "wow these cpus are expensive." He wrote back saying "tell that to Intel." Dont buy from xidax
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Reason of review:
Poor customer service
2 comments
Guest

Yes, CPU's are all expensive... great observation.

I don't see how this is the fault of xidax though. I do understand you might be annoyed with his answer but it seems like an effort to be personable and to make you understand that CPU's don't grow on trees.

Guest
reply icon Replying to comment of Guest-1689731

I tend to agree to be honest. The personable nature is what i liked the most about my interactions with them. Personally, this is the reason alot of reviews are ignored.

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Resolved
Donnelle Zek
map-marker Pittsburgh, Pennsylvania

Resolved: Don't buy from Xidax

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I"I recently bought xidax and I can tell you its awful. They messed my order up so bad I had to send the computer back it was completely missing the connections to the hard drive. I had it completely reconfigured because the man that sold it to me rushed me through the ordering process. Customer service was very uncooperative and unhelpful. The second time I received it it was missing the wifi and the screws to the cpu fan were bent. It is a horrible rush job they do and I did not get my pc ready to use until a month after i ordered it. Ericka in customer relations could not have cared less they just wanted me to get lost. They are constantly taking advantage of people and lying. Please look somewhere else to buy a computer. These companies need to go under. I hoped I helped anyone. They obviously cherry pick the reviews on their website.
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Cons:
  • Worst is their customer service
Reason of review:
Bad customer service bad quality and defective
1 comment
Guest

Same thing issue after issue So frustrated

Anonymous
map-marker Mansfield, Ohio

Problems getting PC fixed.

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Xidax - Problems getting PC fixed.
I have had my system for a little over month. An it's been gone more than me able to use it do to repairs and needs repaired again because it wasn't fixed right the first time. Also it's been more of a headache than a enjoyment. It was sent off for repair no more than having it for a week. The system just shutdown on me and wasn't able to use it. I contacted Xidax and they set me up with ups so they could pick the system up for repair. When I received it back from repair it came back worse because the power button doesn't even work and you have to use the reset button to turn it on. They had me check the plugins and I did all that everything is good with the plugins and everything is plugged in properly. The system will run maybe for a little while then shut off, my door panel came back with a notch taken out of it. I feel I am getting the run around and nothing is getting solved. It shouldn't have to take several times to fix something right the first time. I also feel I am getting the run around with tech support because nothing is getting resolved. They have sent emails wanting you to try things this and that although it's going on a couple weeks now since I received my PC back from repair it's just sits on my desk off and waiting on Xidax to step up. I hope to have my system fixed right next time. It shouldn't have to take several times to fix something right the first time. ”
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Pros:
  • For xidax to fix my pc so i can enjoy my new pc
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Guest

Yep yep issue after issue, I want to use my computer not keep sending back. I want a refund so I can go somewhere else!!

Anonymous
map-marker Yucca Valley, California

Xidax X-5 Review

Got my X5 finally and it performed wonderfully but I came home today (3 days after it came) and it wouldn't turn on. Hopefully it can be fixed swiftly because I really like this rig when it worked.
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Reason of review:
Bad quality

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