XHeli

Do not buy from XHELI. They sent me a Quad Copter.

The box was obviously opened and tampered with. There was a fist sized wad a packing material lose in the box. The foot pads on the Quad had MUD on them. I've unsuccessfully tried to resolve this with XHELI.

First they denied that they send out a USED item. Next they want pictures. Terrible customer service. Please save yourself the grief and DO NOT purchase anything from XHELI.

The outfit is a not professional and they certainly are not concerned about customer satisfaction.

I'm done with them. Save yourself the hassle, stay away from XHELI.

Spent $400 on the Airfield X350 Gold Quad with Flysky FS-i6 controller which won't bind with the Quad. As advertised out of the box flying never happened.

No adequate documentation for support or troubleshooting. No real technical support from Xheli's email and just forget getting them on the phone. Took the product to a hobby shop and they could not get it to bind.

Never in my 62 years of life have I run into a company that should be shut down by some Federal agency due to the absolute worst customer service ever. I now have a $400 ashtray.

that was 3 months ago still havent received refund and cannot get help or instructions on how to get working.this was supposed to be a ready to fly heli a ready to fly heli, jjjipotkhg ythbportbh'rptp5r[t]rpertgloep goetiogpepigipte4pbgetrpifgperigegrplerigvep[lvbrftuijjeplkrt,epktvrjpev,orlfibe[ tpetoi.b[e;gtorepbloket[nbe.igte-t,-0hget-ohet,howi8hw,t-[gotir,h-oewti,hwo[pg,wr-g[wi,r,t-hhui,et-ohuwri,h=wthtur-hoetwuh-,woh8uirw,hwor8ih=rthi8rw=hw8ih-wropmui3-,r9,mih-wohgi...hf ke le el el erl e.le lj eeo ps f ww ee ttt ddd yh y g h j j j j h h jh jh hj jh jh jh h h hg hy y y y y y y y y y y y y y y y y y y y y yy y y y6

My elderly mother who is suffering from suspected early onset of Alzheimers wanted to purchase a toy helicopter for her great grandson for his birthday. She stressed to the XHeli sales rep that her great grandson was 5 years old and purchased the remote controlled helicopter that they recommended.

When my mother received the delivery, the toy was clearly marked for ages 14 and above. When I brought the matter to XHeli's attention, they refused to credit my mother for the exorbitant shipping charges ($14 for a small $18 toy) or to pay for return shipping charges. So my mother was looking at spending approximately $25 in total shipping charges to return an $18 toy that never should have been ordered in the first place.

Instead of just telling my mother that they don't carry toys for 5 year olds, the sales rep took advantage of an elderly woman's diminished capacity to sell her a product that clearly wasn't appropriate and and then management refused to rectify the situation. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY!

I ordered an Exceed 2.4 Ghz Spread Spectrum 2402 Transmitter from their website.

What came today was a used, scratched, damaged transmitter thrown into a plastic bag with no box, invoice, or documentation of any kind.

The unit had seal on the bottom of the transmitter was cut and the unit had abrasions and scratches everywhere especially on the screen. It looked as though it was a broken, returned transmitter.

When I called customer service, I was told to take pictures of the box and transmitter and he would "get back to me" after he had reviewed the images. When I asked if it was a practice of X-Heli to send out used, broken, scratched transmitters without a box...or any kind of documentation, there was dead silence on the other end of the phone. kinda of like Yeah...So?

Do not buy from X-Heli.com! I have recently placed an order for an item and they took my money instantly out of my account.

About five days later they notify me that the item is out of stock. They sent me an e-mail telling me that if I would like they could give me a refund. I have been trying to E-mail these people many times but could not get their e-mail address to work. The phone number they give out also just sounds a busy signal and when it finally does go through sends you to a machine.

when you press a number it then directs you to an answering machine. I am now out a couple hundred dollars only days before Christmas and out of luck. It seems that the only reviews I have found about the company are in fact from them.

Please do not buy from this company because it is a hard lesson learned. They do not need to be doing business.