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Frequently when I try to switch channels i get the we are having trouble connecting to the X-1 platform message, I have been told to reset the box ,which works for a short time, requiring frequent resets. Each reset takes 4-6 minutes . This makes switching between...
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1.3
I didn't like
  • Phone tree
#1026412
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Two years on Xfinity. Bill continued to rise after I had been promised it wouldn't, but when special ended I was told to "just" call and they would reinstate the special price for me. Tried to cancel year ago when bill started to rise again, but once again they...
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3.0
I didn't like
  • Lying call centers
  • Annual price negotiation process
  • Dishonest business practices
#1022388
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Worst customer service at all!! promised a service packet for a price then they didn't bring the service complete and they asked you to pay more for any thing to get the packet that they offered you initial at less price !!!! On the other hand everything that you call...
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Modem Review

#1022424
1.4
Just received a new modem to install. They sent me this modem because the old one had issues. Intalled this morning and after two hours the thing stopped working. Just called XFinity and I was informed that they will be able to be here only on Tuesday (3 days from now). Very frustrating. I had Charter for 3 years and never had a problem. 3rd time with XFinity in 6 months.
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Comcast Triple Play Bundle Review

#1014197
Service disconnected by tech to turn on new service from neighbor
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Xfinity Internet Service Review

#1011804
The internet goes down multiple times a month and stays that way for days.
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Short Review for February 18, 2017, Pc_service

#1010330
1.0
I had reputation on comcast. I was devastated after their faulty billing system. No customer support. Poor .
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Xfinity charges $140 per month. The router crashed after 4 months of service. No internet service, no cable TV ??? It went out in the evening when there were no people to help resolve the problem. If they send a technician they are charging me and extra $50 dollars.!!!...
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My bill increases on a constant basis and I lose channels and services on a constant basis. I have a simple plan no fancy channels like HBO etc just regular tv channels. My bill has increased by $40 in just a little over a year. I have lost several channels that I...
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1.0
I didn't like
  • Price increases service decreases
#1017371
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I got service for my 98 year old grandma, who lives in Fl, as a gift. She gets the service and I pay the bill. Six months into service my bill suddenly went from the $28 and change I was guaranteed for a a year to over $46! No warning it just suddenly increased. So I...
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I didn't like
  • Ability to resolve issues
#1016299
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Moved to Alexandria VA 7 months ago and have had extremely unreliable Xfinity service that goes on and off when the wind blows...literally when the wind blows. Last technician a month ago tightened all outside and inside connections, yet today again no internet. Every...
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1.0
#1015406
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Customer service is like a dog chasing its tail You call One department and get the runaround and then your forwarded to another department and get the runaround One year later tech discovers that I have been issued the wrong modem for high-speed So one year later I...
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1.5
#1010331
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Continued to raise prices on my 90 year old mother after decades of using cable. With my father passing she now has a limited budget. This month price went from $56 to over $74 with no notice. Initially discussed with rep who refused to drop price to below $68. Today I...
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Anonymous

Poppie dr Finally done with Comcast/xfinity. They billed my mother two more times with conflicting statements. When we called and discussed why the conflicting bills it took 30 minutes ...

Contact Xfinity

Headquarters Address:
Comcast Corporation
One Comcast Center
Philadelphia, PA 19103
Phone:
(800) 266-2278
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I tested their wifu signal for over a week before subscribing, and I had an unwavering, strong signal. I also had similar results during two free trial periods. However, within 24 hours of plunking down the money for a subscription, the signal choked down to a barely...
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1.0
#1007228
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