James L Jrq
map-marker Georgetown, Ontario
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#4229304 
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It’s impossible to talk to somebody in customer service for a joke

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1.0
Need to cancel an order cannot get through to customer service. No direct phone number only live chats that dont work. Terrible company to deal with.
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Carlos L Mus

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#2242039 
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No Customer service

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2.1
Xenonpro - No Customer service
Problems with first order and had to go to extreme lengths to convince them that my car did not have HID lights. Had to pay to return the incorrect parts delivered, and with a lifetime warranty, the only way to deal with warranty is to use the online chat. You might as well talk to a brick, customer service is Not As Smart as a brick. What a waste of time!!! The plug between the Lamp and the ballast was melted and the representative kept telling me to move it to the other side.
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Loss:
$200
Pros:
  • Good price
Cons:
  • Company customer service is non existent
  • Poor quality

Preferred solution: Full refund

User's recommendation: Good Luck, but don't expect too much

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Anonymous
map-marker Warren, Michigan
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#1380281 
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No way to get around the sissy named "Louis"

Xenon Pro's customer support page offers email, phone, and their dreaded chat line. However, their email refers people to the chat line and a phone call also refers people to chat. So now you have to take a deep breath and attempt to receive help from the chat line. Chat is always the same little *** named Louis who is extremely rude when he senses a refund is going to be requested. He stoops to demeaning dialogue that infers the customer is stupid and everything is the customer's fault. He will block every attempt for the customer to recover any money. Xenon pro has zero customer support and total customer harassment. If you purchase anything from them, your stuck with the merchandise whether it fits or not.
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