XCEL Solutions Reviews

I originally signed up and paid to take an online course from this company. However, the next day I determined I was going to go in a different direction and decided to cancel the course and request a refund of my funds.

They said sure, no problem, there is a $5.00 dollar processing fee and it will take 10-15 business days, essentially 3 weeks. Ok, it seems like a long time for not that much money, but ok. I still have not received my refund although it was processed on the 2nd of February; still no refund. More importantly, every time I call to check on it, I'm told something different.

'Check with your bank, it was processed', 'Oh no, it's only been 13 business days, you'll receive it in 2 days', 2 days go by. 'Oh no, it's only 14 days, you'll receive it tomorrow'. Then, today we've escalated it to the complaint department and that takes 3 days, the supervisor is not available. On and on and on.

Keep in mind, we're not talking about a lot of money. They are unethical, they lie about what has happened, and more importantly no one seems to know what the *** is going on even though they clearly update the conversation in the computer. At 10 am it was processed on the 2nd, I call back at 4 pm and no, it was processed on the 3rd. Which is correct because it was a Monday.

So, today is day 17 and they are still talking about how it hasn't been 15 business days. Also, earlier today it was supposedly my bank's fault, so I was told to contact them. Humouring myself, I contacted my bank and of course they said that they have not received a refund in the said amount.

But I already knew it was a lie. Clearly,