Jhayden Gyf

Short Review on April&nbs-04:00;02,&nbs-04:00;2017

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Have a xanadoo box where can i purchase a internet card in lubbock tx
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Anonymous
map-marker Vinings, Georgia

Short Review on October&nbs-04:00;06,&nbs-04:00;2016

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have a xanado0 modem would like to see if I can get service with Xanadoo
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Anonymous
map-marker Marcus Hook, Pennsylvania

Hannah Holstein in the MooCoo Clock

I purchaed a Childrens Coo Clock Cow for my granddaughters bday in August from PolkaDot.com online. When my son took it out of the box he found that the second hand was broke. When I pulled the invoice it does not show a address or phone number for polkadot.com.  Went online and it looks like this company has gone out of business. I'm writing you because Xanadoo is the name on the clock box. Are you the maker of the clock, the importer??? I would like to send this back for credit but cannot find an address on the box. Strange that both companies have no information in order to contact them. Could you please advise me by email at bobordiane@***.com
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Reason of review:
Order processing issue
Anonymous
map-marker Prairieville, Louisiana

Internet Service Review

I can't get internet but I still don't get internet
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Reason of review:
Bad quality
Anonymous
map-marker Springfield, Illinois

Internet Service Review

Xanadoos service has been down for 4 days in my area and they have no idea when it will be fixed. Also when I first set up service, I told them I would call and pay my bill. Two weeks after my initial payment, they billed my account causing an overdraft. They tried to tell me they only do autopay which was incorrect. Bad, bad, customer service!
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Anonymous
map-marker San Antonio, Texas

Billed after cancellation no refund and hardly any warning on their charge

I called to cancel service 2 weeks before the bill was due but they billed me anyways , I was told that i couldn't be refunded the money i told them not to take. It is a month later and i have yet to get the email to let me know they are about to charge me and so i had to empty my account until the day after the billing date as a failsafe from them making an unauthorized withdrawal from my account. Their coverage has been very poor lately and i am fed up. Another issue is that their website is down and has been for a few months this is unprofessional and extremely inconvenient for i had to find the last charge to my account to find their number and I can't even speak to a person anymore totry cancelling again. My rating was a 9 out of 10 but now it is 0.0001 out of 10
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Loss:
$50
Anonymous
map-marker Wichita Falls, Texas

Returned modem and no money back

Order modem and received it. Quality of Carrier it not match what their folder suggested. I sent back the next day via free return. After week without debit to account I called and was told to expect in 5 days. Been two weeks and last email from them says I must call. I like this company in past and had account. closing local office. I am glad I never invested in this company as it seems only spit is holding it together. I don't expect to ever be asked for invoice or see my money. The modem is low price and suspect all are reconditioned.
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Loss:
$30
Colette B Orx
map-marker Plano, Texas

Xanadoo.com/Wichita Falls, Tx billing on cancelled account

I bought Xanadoo internet service in June 2008 and I cancelled in June 2010 as I moved and service was no longer needed. Upon calling the local store to cancel I was given two options, so I chose the second of the two. I was surprised after 3 months to see my bank account still being charged. When I purchased my modem in 2008 I had the option to pay the $100.00 plus tax and then sign on when I got the computer hooked up to the modem of signing on for 2 years of service and get the $100.00 back or one year and get $50.00 back. I chose neither and went month to month, so I own the modem and I did this because I am disabled on a fixed income, and I did not want to sign up for a year or two and not be able to pay the bill with the fine print I would be responsible for a early cancellation fee for the remaining months. I wish now I would have taken the 2 yr. contract since I used them for 2 years. My bad. I moved in June 2010 and after checking around for phone, cable, and internet I discovered a provider in a bundle package that would save me over $50.00 per month. (Rather than individual services per need.) I began cancelling my utilities and such the day I signed the closing papers on my new house and Xanadoo was the very last one to cancel since I would not be moving the computer until I completed the clean up and painting at the new house. I bagan to move furniture and such on June 14, 2010 so I called on the 9th or 10th of June, which details below. Called the local store and told I could bring my modem to the store and they would give me $25.00 for buy back of the modem and they could cancell the service at that time, or I could call the billing department and get this cancelled. I explained to the store personel I did not want to return the modem because I was going to give it to my dad and have him come to the store and set up his own account, but it was going to be a few months before he gets his computer. (He is over 70 years old and I am teaching him how to use one before he buys one.) At that time he told me to call the billing department and cancel through them. I called immediately after hanging up with him. I explain to the billing personel I want to cancel service and I am told to take the modem to the store, when I tell her I don't want to return the modem and why. She said no problem I could cancel right then, so I am to believe it was cancelled. I wrote her name down and the notes to close this. I notice that I did not have internet service stopped for a few days, as I did not move the computer for another 5 days. Since I had checked, and seeing the June payment had been deducted from my bank account on the 8th day of June, I did not question the interruption for a couple of reasons. I had other things on my mind, so I did not go back and reread the terms, but felt that maybe they planned to terminate at any day before the next billing cycle. I was wrong. I get moved and I am still unpacking items today. Being in the health condition I am in I can only do so much in a days time, and some days I can't do anything. I note on the bank online account that I had set up in August I see that Xanadoo had deducted $35.42 on August 8, 2010 and the same on July 8 2010. I call the store and the hassle has begun. I get told to bring the modem to the store, and I go through my story again. Call the billing office, where I am told by a rude young lady that I have not called into Xanadoo since November 2009. I know this is a big lie, as I had much technical trouble in March, April and May and called then too. I tell her I want my money refunded for the 3 months when I practically laughed at and told hardly possible. She could cancell my at the time of this call and request a refund to my account, but highly unlikely. After speaking to her, I called back to the local store and voiced my complaint where the clerk states he can submit a ticket to look into this, but he had my name still pulled up in the system and failed to take my new phone number. I had to give him my name and number 3 more times and told I would be contacted soon. It has been a week and not a word from them. I am planning to go to our television stations and give them a story. I may get some attention after that. I wanted to put a complaint on here to let others know it is easy to get service, but it is impossible to stop service even if you plan to have service with them again in the future.
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2 comments
Guest

If you would call them at the right time, you yellow haired "blah blah blah" fill it in you huzzy.... its not thier fault...

its yours.. your a cow... and you dont know how to utilize the phone to communicate with people.. I have had the same issue and got all my problems solved on the first call..

YOUR INCOMPETENT. YOU YELLOW COW...

Guest

:( I would just like to update my complaint. I went to the store at Parker Square to sell the modem back. I decided I don't want the service for my father after the way they have treated me. The store is CLOSED. There is a sign designating the stores to go to for service. I did go to Hastings, and not one employee knew what to do about the buy back, and I spent 20 minutes waiting for a Hastings employee to get the name and phone number of the rep for Xanadoo. Which by the way had just been at the store that morning, giving instructions to the employee's but "forgot to show or tell how to buy the modem back." Funny.

From there I go to United Supermarket on Jacksboro Hwy, and I was treated very rude by the assistant customer service manager telling me "We don't buy the modem's back, and furthermore I don't know what to tell you." I questioned him about who to contact or what to do, and he could not tell me the name of the rep for Xanadoo or where I could call into the corporate office. Sad Sad Sad.

I call the rep, and tell him all that has transpired. I also let him know my sister works for a competitor and she explained to me that Xanadoo can look at my account and see that I have not been logged on with their service since June 13, 2010. He tries to look up my account (so he said) and odd that we get disconnected. I call back, to be told "I need to contact the supervisor in the billing office and I can buy the modem back, I will send her an email and get back with you in a day or two. It has been 5 days (incl weekend) and I just called for a return call. I am placing complaints with every website available and I may go ahead and call the local TV stations to get my story out there. I don't mind being told I am working on it but at least do so.

:sigh

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Keilany Jkz
map-marker York, Alabama

Xanadoo customer service sucks

We have had Xanadoo for over a year now. Have had multiple reception issues from the cell tower. It is terrible when it rains or snows, customer service is terrible, no one at the Decatur, IL stores has any answers or any type of courtesy towards their customers. Ask to speak to a supervisor at their customer service center for technical issues and they are never there. They cannot help in setting up phone numbers or phone service. If you can find any other providers in this area, use them. Do not use Xanadoo, it is fine until you have an issue.
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9 comments
Guest

Not sure why my comment says Missouri, I am from Decatur, IL

Guest

I just bought a lap top and tried xanadoo. Wasn't working well at first so I thought it may be my computer.

HOoked it up to a different computer and it was fine.

Hooked it back up to xanadoo, and everytime I tried to download anythiing, even adobe flash player for videos, the internet disconnected. I would not recommend xanadoo to anyone, it absolutely SUCKS

Guest

I have had Xanadoo for over 3 years. Now I have netflix..boy does Xanadoo ***.

My bill is up to 37.95 a month, reception is worse. I live 1/4 mile from tower and still get a lousy signal. I complain and I get a whopping $5.00 discount for a whole 6 months. Still can't watch a movie on Netflix without losing it.

I wish I could find another ISP near Sherman Il. Xanadoo, get it together and quit fleecing your customers.

Guest

:( Horrible reception and most of the time I cannot even access....when it gets cloudy or have rain or storms it is even worse....I can get no technical support ever....either closed or nobody available although Xanadoo sure takes the full amount from my checking account each month sometimes before it is even due. Searching for a service that is cheap but good as I am single and unemployed although must have to apply for jobs.

Guest

It sucks in West texas too. The service is sporatdic, di donesn't amttter rain or shine.

you might get a good connetion you might not. Customer service is no help what so ever.

Guest

Xanadoo has really bad reception and buffers too much. @sandmack55....Talk to Verizon about service.

If you live in an area that has Suddenlink, try them. :?

Guest

You def wont be able to use Netflix either. I bought the best pkg there was and it suck butt!

Guest

Dammit, man. Im in decatur, 2.

XANADOO GOES WELL BEYOND SUCKING WILDLIFE GENETALIA. WISH I KNEW.

Guest

I was ready to subscribe to xanadoo but after reading your post I have changed my mind. Do you have any suggestions on another internet service?

I have comcast hsi but the price is killing me. I need to be able to connect with netflix.

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Nicola E Agu
map-marker Springfield, Illinois

Xanadoo Wireless Internet is a scam!

First, you sign up with Xanadoo and are immediately saddled with highly restrictive usage limits which make things like even watching Hulu unavailable. They also rope you into an long term contract to avoid paying some $200 for a modem. The service is highly unreliable, cutting in and out throughout any period of usage. And we live right in one of their biggest most "upgraded" service areas. Here's the kicker. We understood that we were locked into a two year contract (stupidly) and were resigned to live with it. However, seven months before the end of that contract, we bought a new house which happens to be outside of the Xanadoo service area. When I called to cancel because they would no longer be able to provide us with service, they laughed and said, "Tough luck". Service or no service, you pay for the rest of that contract. That is a major scam and consumer fraud issue. If you can provide me with service, I fully understand that I need to pay for that service until the end of the contract period. But how can they be charging me for seven months of service that they are not providing???
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1 comment
Guest

xanadoo is a horrible company and service---I can't type long enough to tell of all the BS we've been thru dealing with them for nearly 2 years of poor service.Biggest problem-no realistic option choice as competitor

Kyle Oov
map-marker Decatur, Illinois

DIDNT HAVE ANY MODEMS @SITE 2 PURCHASE ON SATURDAY

I went to the store in hickory point mall and the lady only had 3 modems of which none of them were any good. this is no way to run a company,the lady was very professional and did all she could but to no avail no sales for Saturday December 5th,2009. I have checked out all wireless Internet and Xanadoo is what I'm looking for but you're gonna lose alot of sales by not having any merchandise.Please fix this problem.I was to get a phone call from someone today monday Dec.7 for a new one.
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Loss:
$53
1 comment
Guest

I am a Xanadoo customer in Decatur and I have always had nothing but good experiences when I go to purchase new cards at the location in our mall. I have never met the lady that works there as it is always a gentleman working when I purchase.

He has always been very helpful and knowledgable.

I encourage you to get your modem and try the service. I am very happy with mine.

joseconseco
map-marker Lubbock, Texas

Xanadoo Bandwidth Limits

Xanadoo suddenly discloses how low their bandwidth limits are, which are impossible to stay under for normal usage. I don't even download, I use NETFLIX streaming movies and YOUTUBE alot.Here's the full text of our communications: To:Cisco Systems Investor RelationsFederal Communications Commission Chairman Kevin J. MartinFederal Communications Commission Commissioner Michael J. CoppsFederal Communications Commission Commissioner Jonathan S. AdelsteinFederal Communications Commission Commissioner Deborah Taylor TateFederal Communications Commission Commissioner Robert McDowellCC:Xanadoo Wireless Internet Sirs and Madams:I am writing you today in the hopes of improving internet service within our country. We are all aware of the current issues at hand with Comcast Telecommunications, Inc. and I'm sure we would all like to avoid more of those type of issues. I have had Xanadoo Wireless Internet for one week as of today, and I have already met with what I believe are unfair service practices. I was informed, as you may read for yourselves in this e-mail, that my service may be "throttled" or suspended due to excessive usage. I feel that this is an issue we are all involved in. Now is the time when our country is examining the practices of ISPs and current rules and regulations to attempt to determine what is fair to both companies and consumers. It is my belief that Xanadoo Wireless Internet has crossed the line from what is fair to a scam. Xanadoo uses a terms of service agreement which has somewhat of an umbrella clause. I quote, "You may not use the Service or take anyaction that will result in excessive consumption or utilization of Xanadoo’s system or network resources, or which may weaken network performance, or which adversely affects the performance of the Service for other Xanadoo customers, all as determined in Xanadoo’s sole discretion. Such prohibited actions include, but are not limited to: using the Service to host a web server site which attracts excessive traffic at your premises, continuously uploading or downloading streaming video or audio, usenet hosting, or continuous FTP uploading or downloading. In the event that Xanadoo detects excessive use by you, Xanadoo may restrict your access to Xanadoo’s network, increase the fees associated with your Service, including upgrading you to a higher class of Service, or terminate your Service. Xanadoo has the right but not the obligation to restrict any uses of the Service that Xanadoo believes, in its sole discretion, violate the Agreement or applicablelaw. " This is an example of what I would call a "we do whatever we want" clause. There is no mention in the Terms of Service nor anywhere else related to Xanadoo purchase of a specific limit on bandwidth usage, instead it is stated as "excessive consumption". I'm sure my e-mails to the company will explain my point, but let me state here for simplicity: I was sold unlimited internet service, and what I am getting is very limited service. I believe it is a reasonable expectation of service that if I am sold a 1 megabit per second internet connection, barring allowances for network troubles, I should be free to consume 1 megabit per second every second of the month for which I have paid. The limits enforced by Xanadoo amount to less than one tenth of that service. Please review the following transcript of communications between myself, , and representatives of Xanadoo Wireless Internet. Thank you for your time BEGIN ATTACHED TRANSCRIPTS------------------------------------------------------------------------------------------------------------ From: To: support@***.com; support@***.comSent: Friday, February 8, 2008 7:56:08 PMSubject: Re: [Xanadoo #18440] Re: IMPORTANT MESSAGE FROM XANADOO - Excess Usage Warning My first question is, how do you expect anyone to stay under 1 Gigabyte per day if they are using the full 1 Mbps when it is available? You completely ignored all the issues in my e-mail regarding business ethics, customer service, and a reasonable expectation of service. I am fully aware of the fact that your terms of service has this catch all clause about "excessive consumption", however I do not believe using the amount of service that I was sold is excessive usage. There is no mention anywhere in the terms of service about a 1GB per day or 5GB per month limit, nor was I informed of such at the Xanadoo store. I was sold UNLIMITED wireless internet. As I stated in the previous e-mail, I am on your highest access plan, there is no "up" from here, or I would gladly pay more per month to be on a higher plan. I'm disappointed that your e-mail completely ignores the facts and the actual issues. Does your company keep tabs on the FCC and congressionalinvestigations regarding ISPs who are throttling connections and not delivering on what I would call a "reasonable expectation of service"? I suggest you read up on it soon. http://metue.com/01-09-2008/comcast-throttling-fcc-review/ http://www.downloadsquad.com/2008/01/08/comcast-could-receive-hefty-fcc-fine-for-throttling-bit-torrent/ http://www.betanews.com/article/FCC_opens_the_Comcast_throttling_debate_to_public_comment/120041**** You know, I only signed up for Xanadoo a week ago TODAY, and I'm still on the fence about keeping it. I had high hopes, but the next few weeks will truly decide if I keep the service, or if I instead decide to start a boycott of all Xanadoo and Navini Networks services. ----- Original Message ----From: Aaron Krites via RT To: Sent: Friday, February 8, 2008 9:58:14 AMSubject: [Xanadoo #18440] Re: IMPORTANT MESSAGE FROM XANADOO - Excess Usage Warning Dear Mr. ,The email you have received was not in error, it was just a warning.If you do exceed the amount stated in the email your connection will bethrottled until the start of your next billing cycle.Thanks,Xanadoo On Fri Feb 08 01:11:21 2008, wrote:> I was not informed of any 1 Gigabyte per day LIMIT when I purchased> service.. The plan I have purchased is a 1Mbps plan, which means> allowing for service outages and issues I should have full access> to 1 Mb PER second, 24 hours a day 7 days a week. That amounts to> 604800Mb (that's megabits) per day, 1814****Mb per month (on a> fiscal 30 day month). I did not agree to a limit on the amount of> bandwidth usage I am allowed, and this is in very poor taste on> your company's part as I am on your highest level plan. If this in> some way adversely affects other users of your service then you> have a very poor service and are over selling it. There are> currently cases being reviewed by the FCC as well as other federal> courts regarding this sort of service scam, and I hope you have> simply contacted me in some coincidental error..>> THANK YOU> > > PS I will contact support at the phone number to state this> information as well.>----- Original Message ----From: Xanadoo Technical Assistance Center To: ; Sent: Friday, February 8, 2008 12:01:04 AMSubject: IMPORTANT MESSAGE FROM XANADOO - Excess Usage Warning Dear Subscriber:Xanadoo works hard to ensure ALL customers receive the best possible online experience. As a result, we routinely monitor network activity to determine unusual or excessive bandwidth usage which can adversely impact other users of our service. Based on our most recent review of your account, your total bandwidth usage has been: Total Bandwidth Use - Past 7 Days: 10.05 Gigabytes Please be aware the above usage levels EXCEED our current service allowance of 1 Gigabytes per day (based on a 7-day average) OR 5 Gigabytes per month of total bandwidth usage. Excessive bandwidth usage can be the result of many different online activities including: - Peer-to-peer file sharing - Downloading large numbers of music or video files - Continually streaming video or music - Continuous FTP uploading or downloading - Unauthorized uses of your wireless network by a 3rd party - Computer virus You should review your system and discuss usage with all users to limit any of the above activities that may be contributing to your excess usage. If, after 7 days, your bandwidth usage has not been reduced in accordance with the above allowances, your speed plan may be reduced or service temporarily suspended. We appreciate your business and understanding regarding this matter. If you would like to discuss your recent account usage, please contact our Technical Assistant Center at 877-472-****. Sincerely,Xanadoo Wireless High-Speed Internet Important excerpt from your Xanadoo Terms of Service: Section 7 - Intended Use of Service Ò...You may not use the Service or take any action that will result in excessive consumption or utilization of Xanadoo's system or network resources, or which may weaken network performance, or which adversely affects the performance of the Service for other Xanadoo customers, all as determined in Xanadoo's sole discretion. Such prohibited actions include, but are not limited to: using the Service to host a web server site which attracts excessive traffic at your premises, continuously uploading or downloading streaming video or audio, usenet hosting, or continuous FTP uploading or downloading. In the event that Xanadoo detects excessive use by you, Xanadoo may restrict your access to Xanadoo's network, increase the fees associated with your Service, including upgrading you to a higher class of Service, or terminate your service...
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1 comment
Guest

I'm trying to figure out the limits for Xanadoo's prepaid plans; can someone point me in the right direction?

Thank you!

Tim S Sps
map-marker Lubbock, Texas

Xanadoo Pulls a NEW BONE HEAD RipOFF

Recived tHis Letter From Xanadoo 03-22-08 Dear tim, Please be advised that effective March 20th Xanadoo is adopting revised Terms of Service (“Terms”) which will apply to all subscribers and govern their use of the Xanadoo Wireless High-Speed Internet service. Described below are some of the key changes reflected in the revised Terms. We recommend that you review the entire revised Terms to familiarize yourself with them and understand how they may impact your use of service. Your continued use of your Xanadoo Wireless High-Speed Internet service after the above effective date will constitute your agreement to the revised Terms. You can review and print a full copy of the revised terms here: Xanadoo Terms of service Here is an overview of some of the changes reflected in the revised Terms. 1. Monthly Usage Allowances. Beginning April 22nd each of our Service Plans will include a monthly usage allowance. Your monthly usage allowance represents the maximum amount of data that you can pass across the Xanadoo wireless network during each service month. We are adding these allowances to ensure that all customers receive the best possible online experience and that excessive network usage does not weaken or adversely impact overall network performance. For the majority of our customers, your monthly usage allowance will be more than sufficient to support the manner in which you are accustomed to using your Xanadoo service. For a small percentage of our customers who engage in extremely heavy downloading and uploading activity, your usage may result in you exhausting your usage allowance prior to the end of your service month. In the unlikely event that this happens, we will notify you and reduce your data transfer speeds until the beginning of your next service cycle. We will also present you with options to immediately increase your usage allowance and reinstate your data transfer speed by (1) purchasing additional usage that can be used over the remainder of the then current service month, or (2) allow you to upgrade your Service Plan to a higher plan that provides a higher monthly usage allowance. If you choose not to select either of these options, your data transfer speed will automatically be reinstated and your usage allowance reset at the beginning of the next service month. Based on your current Service Plan, your monthly usage allowance will be 7 GB. 2. Monthly Service Fee Due Date. Beginning April 22nd, the due date for your monthly service fee is being changed from the first day of your service month to ten (10) days prior to the beginning of your service month. This will provide you an additional 10 days to correct any potential payment processing issues that could advertently result in your service being suspended. As a result, you may see two Xanadoo charges on your upcoming credit card bill or debit card statement. This is a one-time occurrence and will not result in any additional payments for your Xanadoo service. Again, please take the time to review the revised Terms in full. Thank you for selecting Xanadoo as your wireless high-speed Internet service provider. We appreciate your business. 1st, this IS NOT WHAT I SIGNED UP FOR. 2ND, Ten Days Billing to Prior Activation Date Will make me OVERDRAWN, and this Practice should be ILLEGAL. 3rd, I feel i am living in Communist CHINA Now.
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Loss:
$34
4 comments
Guest

:( umm they tried to take payment 10 days before it was due..wth...now i gotta a overdrawn fee...gonna call em n if i cant get it fixed will cancel and turn them into bbb....

Guest

H mm let's see here so that would mean that you are REALLY being billed for 20 days of service instead of one month, as well as them charging you twice in one month. When I was with xanadoo they attempted to do this and my bank would not allow it.

If it is not wrong, then why was my banks automatic buffer kicking out the second charge? Also, after I canceled my service they continued to charge me{without refund}. They stated that I had not canceled serviced merely stopped it! I was to just hand over my modem with no refund for doing so, even though i payed $30.00 for it and until I did so I would continued to be billed until I did so.

WOW...so the FTC has a MAJOR amount of faxes concerning these fools I m sure!

If you are reading this forum to see if you want Xanadoo service...RUN..don;t do it. They are a lying, cheating, no refunding company!

Guest

"the due date for your monthly service fee is being changed from the first day of your service month to ten (10) days prior to the beginning of your service month. This will provide you an additional 10 days to correct any potential payment processing issues that could advertently result in your service being suspended."

What in the world?!!

10days prior would NOT give enough time to correct any additional payment processing issues!!! Who had this wonderful idea?!

Guest
reply icon Replying to comment of Guest-65873

Payment processing issues could be anything, including expired cards or insufficient funds. It may not be enough time to fix insufficient funds, but 10 days is more than enough time to have someone update a card. just saying.

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Tim S Sps
map-marker Lubbock, Texas

Xanadoo Wireless-DISABLED with HIV

I signup with Xanadoo wireless Internet about a year ago. in January 4 Of 2008, I received an e-mail i had 19.33 gig bytes of bandwidth use. I Pay 34.99 ( or something a Month) saying "Please be aware the above usage levels EXCEED our current service allowance of 1 Gigabytes per day (based on a 7-day average) OR 15 Gigabytes per month of total bandwidth usage." On 01 11 2008 I receive an e-mail " Total Bandwidth Use: 18.65 Gigabytes. Please be aware the above usage levels EXCEED our current service allowance of 15 Gigabytes per month. As a result, your service speed plan has been temporary reduced to 32Kbps for the remainder of your current billing cycle. " I am Billed on the 6th. Since then my bandwidth is reduced to 32kb ( Dialup) each day. RIP OFF This should be Illegal. I live just outside of Lubbock city limits and don ot have access to DSL on the Phone Lines as they are Circa 1960 at best. There is a Sattilite service but 300 dollars is over my disibility income, and dial up on a phone line is about 3 kbps . I was estatic when i was able to get wireless. but now they are Just ripping me off, Just Like AT&T has By taking the money the U.S Goverment paid them to upgrade the nations Phone lines some 15 years ago. I am stuck with Xanadoo untill there is more of a choice. and by the way , IN the City the service Sucks when there are trees and homes next door. But then THEY have DSL.
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Loss:
$34
8 comments
Guest

having long since drawn disability reflect back about my 25 yrs. to either my military life in EUROPE and here in the southwest will try to be more supportive and enhance technolgy better within the U.S.

Colette B Orx

I found my service deterioterated and when I had technical problems I would call and try to get them on chat, but the chat was unavailable, the phone lines would be busy so please hold, only to be told by computer voice 10 minutes later, the office was closed for the day and to call back later. If you called for technical you would get a recording they are aware of a problem in my area and then it would hang up even if I had a different problem.

Guest

We got this service to try and lighten our bills like many of you. However, after having this service for 4 days, trying every single room in the house and not getting service; we returned it to get our money back It was within the money back guarantee.

We called the following week to confirm that they had received it and provided them a fed ex ground tracking number. We were given a 7-10 business day turn around time to be issued credit. It is now past those days and when contacted again, we were told that we have 48 people ahead of us waiting for refunds and they do not know how long it will take. Seriously!

You make tons off of people every day but can't refund us our money.

We are still waiting and hoping we actually get it back. We have filed a complaint with BBB also.

Guest

I WAS CONTEMPLATING CH MY CHANGING TO XANADOO BUT AFTER READING THESE COMPLAINTS, I HAVE CHANGED MY MIND. I DON'T WANT SOMETHING THAT IS GOING TO LOCK ME IN FOR 2 YRS AND CREATE MORE PROBLEMS. I WILL STICK WITH MY CABLE AND PAY THE PRICE

Guest

James -

Legally they've got you because their ToS has a catch all clause that says they can limit or cancel your service for any reason they deem necessary. I'm not sure how that plays with the 10 day prior thing though, I'll look into it. I'd put a stop payment anyway personally.

Guest
reply icon Replying to comment of Guest-13886

This advise was terrible. If you read through the rest of the ToS it also states if the payment isn't taken, there's a 5 dollar late fee.

As well, "If, within a six month period, we have two instances where we are unable to collect payment from the Card you have on file with us and we elect thereafter to continue providing you Service, we reserve the right to apply a recurring monthly Payment Failure Surcharge of up to five dollars ($5.00) per month to your account for so long as we continue to provide you Service." To top this off, this could've resulted in the account being cancelled and them being charged an early termination fee if they are still under contract. Just Saying.

Guest

When I first got xanadoo the service was great. Now it has deteriorated to the point that I, either cannot download my eMail, or it takes hours.

Upon discussing this problem with the "techs" at xanadoo they told me a variety of stories, depending on who you talked to.

I signed a contract with them, but they are not holding up their end of the deal. I am wondering if this is sufficient to stop payment to them.

Guest

I agree, it should be illegal. We had Xanadoo. They "throttled" us for using 6 gigs in one week. They only allow 4 gigs a month. They claimed that we must have played "streaming video" to have used so much. We never even watched a movie, much less streaming video.

How can they justify taking $39.95 a month from people while denying them the use of the service they are paying for? If anyone starts a class action, I want in. We went to SuddenLink. It's pricey but the service is worth it.

With Xanadoo, we often were without service. Their excuse was that the tower was down. With Suddenlink, we have no loss of service and no limits.

Why is it that this part of Texas, with Lubbock being the ninth largest city in the state, is so backward? Lubbock has AT&T, but the outlying communities are stuck with tiny monopolies and no options. If AT&T can be in tiny towns like Buna and Saratoga, Texas, why not the suburbs of Lubbock? If all of Oklahoma can have fiber optics including communities as remothe as Cache, why not the outlying communities as close as 10 miles from Lubbock. It doesn't make sense. Something stinks in this part of Texas adn it's not just the water.

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