Karen A Wib

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong package

X10 - Wrong package

I received $225 in product and its not mine. Do I mail it back to you?

Aronkarenbeth@***.com

Karen Beth Aron

303-619-****

View full review
Loss:
$260

Preferred solution: Full refund

Anonymous
map-marker Los Altos, California

Wi-Fi hub still not working

PLEASE HAVE A TECH CALL me...650-465-****...MID-DAY TOMORROW...PST...TO TRY TO HELP ME GET PAST A HARD RESET...PLEASE

IT IS STILL NOT WORKING...

View full review

User's recommendation: DON'T BUY ONE....IT DOESN'T WORK AFTER A WHILE

Resolved
Pete P Inn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Can not get my wm100 to connect to the internet

Updated by user Nov 04, 2022

I resolved it myself. No response from the company.

Original review Oct 04, 2022

I changed internet service provider and went to change the new idand my wm100 will not take it, have tried several times and nothing.

View full review

Preferred solution: The unit to work

1 comment
Pete P Inn

Just want it to work.

Anonymous
map-marker Miami, Florida

Received defective wall switch module and wasted time trying to contact the vendor who never responded. Had bank dispute charge since you will not contact me about the problem.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Love the product but extremely disappointed with your customer service or lack thereof.

Your customer service sucks.

Unfortunately you are like most US businesses.....buy our products but do not call us, we have non working phone numbers shown to contact us so we can block customer calls....we do not want to be bothered with customer calls.

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Good luck working with the company.... you will need luck.

Pattie S Rys

Will not stay connected VERY FRUSTRATING

I have installed and uninstalled on several occasions WILL NOT connect, I've only had it connected once or twice. I would appreciate a phone call as I've been working on this for over a week!!!!! And its very frustrating trying to get a live person to talk too

View full review

Preferred solution: Assistant to get it working

Anonymous
map-marker Charlotte, North Carolina

Many X10 problems

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My X10 "Platinum Controls (2 of them) (Model ur73A) quit working, worse over the past month.

My 2 X10 POWERHOUSE Mini Timers (Model MT10A (Plug-in) controls work most of the time.

Also, I some of our X10 controlled lights will randomly turn off and on.

I really need to have my X10 system to work as it used to. Could my X10 devices being hacked - or are the just aged out?

View full review

User's recommendation: Buy these products. I have used them for years and liked them - until this past month

Anonymous
map-marker Fort Lauderdale, Florida

Status of return

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

All of the phone numbers are wrong and I couldn't find a way to call them.

Paola Estrada LCSW

View full review

User's recommendation: Put correct phone number.

Anonymous
map-marker Rochester, Indiana

Unable to make contact

I purches a Airsite X10 Camera which was defected, It was replace by a camera that has a poor picture

During the day and a worse at night. Does not look anything as what they advertise. I cannot make contact by phone or by their online help, I keep on getting disconnected when trying to make contact , so be aware. I have tried for over 2 hours try to get through by phone. if anyone would like to hear along commercial call this number 1-80*-675 ****

The also send you a comment sheet to fill out ,if you have a complaint, the questioner

disapppears from yourPC

View full review
2 comments
Guest

DOES ANYONE KNOW OF A GOOD TELEPHONE NUMBER FOR x-10 ???????????

ALL OF THE NUMBERS LISTED FOR THEM ON THEIR WEBSITE ARE DISCONECTED..ARE THEY STILL IN BUSINESS ?????

Guest

X10 simply does not react to any complaints.

I waited for more than 30 minutes to answer their phone, but gave up.

Aaron (if he exists) is not reacting to my four emails showing that my Paypal check-out was $158.19 while my X10 invoice was for $139.99.

I will obtain future x10 products from other sources.

View more comments (1)
montesegrado m
map-marker Washington, District Of Columbia

X-10 websit

They are the worst to buy anything from. They claim to be the best in the business regarding security for home and computers.

I puchased home cameras, since I had a break in. I searched for cameras and came across X10.com. The sales department answers right away, but when it comes to returning an item or any technical support for the product, forget it. I was on hold for 53 minutes!

Finally hung up.

Now I sent the items I purchased back and again they have me on hold. ABSOLUTELY WORST SERVICE

Stay away from their site X10.com

View full review
Loss:
$99
schmuttis
map-marker Reading, Pennsylvania

X10.com - bad software

I purchased some X10.com cameras and software to run the cameras. I called and emailed tech support over and over and still don't have the software running and X10.com refuses to give me my money back because I've been trying to get it to work for more than 30 days!

The two biggest problems X10.com was never able to resolve:

Vanguard software: is a memory hog and brings my PC to it knees. To get the cameras to function I had to run it on the same PC as Active Home Pro. Now all the macros that were working in Active Home Pro no longer work because of Vanguard. According to other users on the X10.com forum they've never been able to get Vanguard to work.

MyHome software: I have a webserver running on port 80 and found out after many hours trying to get MyHome to work that it must use port 80. X10.com gives no way to configure the software to use any other port. My suggestion - don't buy MyHome if you are running a webserver on port 80.

So here I am stuck with cameras and software that don't work and X10.com support won't work with me nor will the company refund my money. BUYER BEWARE !!!!!

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article