Peter W Ren

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Trochtelfingen, Baden-Wurttemberg

Bad experience

X10 Wireless Technology - Bad experience

I have to copy some of the text of the customer PissedConsumer311**** because I had the same bad experience: The new module did not work... I am pissed off about all the time I wasted trying to resolve the problem. X-10 Customer support or lack thereof is typical of American businesses today: Buy our products but for God's sake DO NOT bother us

View full review
Pros:
  • No really pros because the technology
Cons:
  • Not working reliable

Preferred solution: Full refund

User's recommendation: dont buy! Look for a different supplier and a different technic (X10 is using the cables in your house and this always create trouble)

Anonymous
map-marker Miami, Florida

Have loved the X-10 remote light controllers and receiver for years and loved them but one went bad, ordered and received a new? wall switch module.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The new module did not work.... the lights flashed on and off continuously.

Disconnected and installed a regular wall dimmer switch and they worked fine again.

Tried to call X-10 but every number I tried was a waste of time, number disconnected, not working, etc. Even the number for them on my credit card statement was a disconnected number.

I am pissed off about all the time I wasted trying to resolve this problem.

X-10 Customer support or lack thereof is typical of American businesses today: Buy our products but for God's sake DO NOT bother us with phone calls... we have set up walls to block your efforts.

View full review

User's recommendation: Come with an abundance of patience

Anonymous

X-10 has very poor communication options to reach them to find a resolution to my having received a defective unit.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I just received your palm held remote control. It does not work. The red light does not light up and it doesn't work when you try to use it

View full review
Cons:
  • Impossible to communicate directly withx-10

User's recommendation: BEWARE OF DEALING WITH X-10!

Anonymous
map-marker Norristown, Pennsylvania

Wireless security cameras

bought two units, first one couldn't work on my home wi-fi, tried the second one and got it to work on my home wifi but when I tried logging on from a remote location it wouldn't work, that defeated the purpose of buying the product. The instructions are very poorly done and the unit didn't work as advertised, ie: the motion sensor was supposed to turn the camera on and rotate to the spot (I thought that's how it was to work). There are other problems but I'll keep it short just don't buy this ***.

Returned them had to pay shipping and 15% restocking fee.

View full review
Loss:
$25
tcossey c
map-marker Rochester, New York

X10 slow or rip off

I had retured some item to x10.x10 has had them for a week annd has not given my refund I have talled to Tom W Ext. 2623 by email and he said :

Greetings,

According to the notes on that order, my referal was sent to the Order Processing Department today so it should process by the end of business today. I will try to check later and see if anything was done. If it has not been done by then I will email a manager to look into it. After today, I will not be back into the office until Monday so I will not be able to check tomorrow.

I call today friday the frist person I talked to said it was isued yesterday moring and I ask to speek to a superviser and was told that no superviser was avable and I caled back for 2 hrs asking to talk to a superviser and got no superviser is aviable or put on hold for 5 min then hung up on and even got one womman that would just sit there and say no you can talk to a superviser I dont think its right that thay hold my money thay got there stuff back in the same way I got it and thy say 30day money back so why are thy giveing me a hard time

View full review
Loss:
$89
2 comments
Guest

I'm having the same problem however I made the order and they canceled it.

Guest

Im having the same problem however I made the order and canceled it the same day because they wanted more money for a item irk its been a month I think I been scammed

View more comments (1)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article