Cheryl M Dpa

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| map-marker Navarre, Florida

You sign your bill but it doesn't include the total amount

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I was led to believe my room stay was $78 including my dog fee but no, the day AFTER I checked out, they added the pet fee. This is a *** motel/hotel...no weather caulking on the door...the bathtub is cracked and needs refinishing and the staff are unfriendly, not to mention the broken microwave and the refrigerator that freezes anything you put in it. The entire parking lot needs to be redone as it is broken and unlevel.
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User's recommendation: Avoid

Tomeka W Qwu

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Complaint and refund

Wyndham Hotels And Resorts - Complaint and refund
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Desk clerk refused to give me fresh sheets and towels because I wiped up a spill with one of the towels and she told me thats dirty and we dont do dirty I responded and said Im not dirty mam and she said we dont k t know that and said they were not going to extend my stay and I was not to rent from them nomore I think that was a racial discrimination thing and would like to be refunded for my entire stay there Ive sent proof of payments for me staying there
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Preferred solution: Full refund

Kathy R Oau
map-marker Bethel, Ohio

The room was nasty !

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Wyndham Hotels And Resorts - The room was nasty !
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My stay was terrible. The floor was nasty. The bathtub was nasty. The door was nasty look like a crack house people hanging around outside the doors. I was scared. Elevators were nasty. Everything was nasty and needed cleaned. I would never recommend this place and I have pictures to prove this. My feet stuck to the carpet.
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User's recommendation: No way

suzanne r Lhe

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Verified Reviewer
| map-marker Bedford, New Hampshire

False advertising

Microtel in Uncasville has full xl beds not queen beds. I paid over $300 for room that I thought would have two queen beds.

I was disappointed to find the width of the beds was 54 inches and not 60 inches as a queen bed is. when I asked for a discount on my room the manager proceeded to insist that all of the beds are queens. They are not I can assure you and I'm so upset at being lied to that I will go to great lengths to prove this. this is false advertising.

I want someone from corporate to prove to that manager that the beds are full xl and not queen and I want a refund for my room please. especially now that I have to spend time making this right.

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User's recommendation: do not stay at Microtel Inn and Suites Uncasville as they have dishonest business practices that go beyond false advertising

Anonymous
map-marker Ballston Spa, New York

The lack of communication that I have had with Wyndham is dispicable. If I would've known this before hand I never would've bought a timesharte with this company.

Let me tell you what happened. August 22nd 2023 my wife and I purchased a Wyndham Timeshare worst thing I could've done.

We were lied to when we purchased our timeshare. We own 2 RCI timeshares and we were told that if we bought a Wyndham timeshare our RCI's would be go be out of our names.This was brought up a few times during the sales pitch and they assured us that in fact they would be taken out of our names and we wouldn't have anymore maint. fees for RCI. Well guess what that never happened and we are still paying our Maint.

fees for RCI. I've been more than patient with Wyndham and now it's beyond disbelief. Our salesman don't return our calls and the lack of communication is disgusting.

They were more than happy to take our $27,000.00 though. It would be nice if somebody contacted us.

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User's recommendation: DO NOY BUY WYNDHAM TIMESHARE> IT's A *** COMPANY

Anonymous
map-marker Tampa, Florida

Constant harrasment

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Getting sales calls even on Sundays. These people have no souls. They will harass you 24/7. Dont ever go to a Wyndham resort or hotel. You will regret it.
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User's recommendation: Don’t go to a Wyndham. They will harass and try to scam you.

Brandon C Wif

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Deposit was not returned / Theft

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Deposit was not returned to me upon check out said they smelled smoke in my room in which I do not even smoke different motel
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Loss:
$100

Preferred solution: Full refund

Sandra W Lhj

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Verified Reviewer
| map-marker Canton, Mississippi

Reserverations refused

on december 9 my family and i had reserveration via wyndyam rewards at the La Quinta Canton, Mississippi.

on arrival at 5:30 pm we were informed that that would not accommodate our reservations that no one had confirmed the reservation from wyndham rewards. They stated that they did not have a double queen room availabel as requested and could not change it to a room that they did have a king with a fold out couch.

I other words they gave away our room to someone and were un williing to accommodate us but if we wanted to we could pay them $100 for a room. The clerk was not knowledgeable and contected the manager via phone but when he did not want us to undersand what he was saying they would talk in mexican. This was rude and not professional.

we contacted wyndham rewards they will not refund our points but the clerk cancelled our reserveration and with out 24 hour notificaiton we are just SOL. I would like some form of satifaction this is no right and i will not give up

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Preferred solution: i lost 15000 points plus had to pay $70.00 for a room at a not good super 8

User's recommendation: do not trust this hotel

Christine T Dxm

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Verified Reviewer
| map-marker Stuart, Florida

Not a HOTEL more like a MOTEL Stuart FL

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Updated by user Nov 20, 2023

They have not refunded me and said they will not. Ended up leaving to another safer hotel

Original review Nov 20, 2023
This is not a Hotel- this is a Motel. I had booked my stay with Priceline thinking I was getting a great deal.

Well- 11/18/23 I was only there less than an hour and saw a drug transaction in broad daylight go down in front of my kids and I while another guest was dazing out falling on the floor. Looks like they live there- as there was kids running around and the people were in pajamas at 4pm. The rooms smelt like mold and the sheets had stains on them. Let alone the dried blood spots in the bathroom.

I went to the front desk to advise them of how unsafe it was for me and the kids- and he just looked at me like I was clueless. I asked for a refund and they refused since I got my reservations from Priceline. Priceline didnt even refund me after my complaints.

I ended up spending more money getting a different hotel because I did not feel safe. This is NOT a WYNDHAM- this is a drug hotel.
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Loss:
$110
Pros:
  • Locations
Cons:
  • Bad custuer service
  • Horrible management
  • Drug hotel

Preferred solution: Full refund

Ronnie R Hru
map-marker Miami, Oklahoma

Horrible hotel stay

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I recently stayed at a Microtel Inn in Miami Oklahoma. I can't believe Wyndham allows this hotel to operate under their name! The rooms and property were nasty. Nothing at the hotel worked, phones,vending machines and even the elevators. The owners were rude and tried to charge for amenities that were supposed to be included. We normally stay at Wyndham properties because the name use to mean the hotel was a nice place to stay. Lesson learned!
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Pros:
  • Good location
Cons:
  • Facility in poor condition

Preferred solution: Price reduction

User's recommendation: Do not stay at the Microtel Inn in Miami OK

Kenneth P Uwb

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Verified Reviewer
| map-marker Greensboro, North Carolina

Not pleased with my stay

Updated by user Jul 09, 2023

Oh we found the phone when checking out check drawers for our stuff and the phone was in one of them

Updated by user Jul 09, 2023

I tried going down to speak with the Manager she was nice just said I should have check the room out before paying next time due to area!!!

Original review Jul 09, 2023
The fire alarm wasnt installed the phone was missing and the ceiling was falling apart the bathroom door wouldnt stay closed due to it was broken and cracked by doorknob! People argued all night didnt feel safe! People walking up to you trying to sell stolen goods!! Next door to smokers and our fire alarm wasnt working! Safety hazard if building caught fire my family would have got hurt seriously!!
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Loss:
$260

Preferred solution: Full refund

User's recommendation: See the room before you pay for it

Resolved
Charisse M Edh

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Verified Reviewer

Resolved: Poor customer service

Updated by user Nov 24, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 09, 2023
I cannot get them to clean my room change the sheets and I showed it to the staff in Spanish and they still havent come all day so Im sleeping on dirty sheets, wont come to vacuum and Ive been here since Monday
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Preferred solution: Price reduction

Jahira Lkt

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Dissatisfied

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Broken toilet seat Fridge needed to be defrosted Torn furniture Dirty walls Air conditioner broke There was no maintenance on property No one was really at the front desk to assist Didnt speak fluentl English it was just a mess I will never stay there again Reminds me of a truck stop!!!
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Preferred solution: Full refund

User's recommendation: Don’t go

joan c Ywa

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Verified Reviewer
| map-marker Beaumont, Texas

Booking reservation problem

No one ever got back to me. I called everyone who had any connection to this problem. I will say this... a very nice woman from Wyndham told me to call my bank. I did not think this would work but I did call them. They are getting and giving me back my money under the terms, I did not get what I paid for and ordered. REMEMBER THIS next time you have the same problem with not getting what you ordered. End up at your bank.
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User's recommendation: Don't spin your wheels, call your BANK

Anonymous
map-marker San Antonio, Texas

Not worth the money

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Rob you and then poor customer service told me one price three minutes later after I walked into the door, charged me a new price told me she was an iron her in it. I was talking to somebody else in the one 800 number.

Then I asked where room preferences she told me that wasnt available and I see you only at 20% occupancy and everybody is mostly upstairs.

I want it downstairs in the back to watch my vehicle. She told me it wasnt possible but I see theres rooms all Available get to my room couldnt turn on the hot water because theres a defective *** on there very hard to cut on look down and theres *** in the wall from them doing plumbing and didnt fix it properly when they were done got out the shower, looked on the walls paint splatter paint melting room is not appropriate for $101 runaway

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