Ben B Jhi

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Illegal tow and vehicle damage

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Wyatts Towing - Illegal tow and vehicle damage
Wyatts Towing - Illegal tow and vehicle damage
Wyatts Towing - Illegal tow and vehicle damage
Wyatts Towing - Illegal tow and vehicle damage
Wyatts Towing - Illegal tow and vehicle damage
Wyatts Towing - Illegal tow and vehicle damage
My vehicle was dragged off blocks and jack stands from my driveway. My vehicle is a custom show car that is lowered and this company only uses dolly trucks not flatbeds. The only reason they were able to tow it was because it was on stands. They towed the vehicle for not having a parking permit. Which in the state of colorado it is required that they give a 24 hour notice before towing. I was given no notice. My vehicle was heavily damaged as a result of this tow. The tow truck driver clearly didn't know what he was doing based off of my security camera footage. The left rear wheel was just resting in the wheel well not even on the lug studs so when he put the boom under the vehicle the wheel smashed into the custom suspension and damaged the custom bodywork to the quaterpanel. Then the vehicle was towed by the wheel that was not attached damaging the wheel. He did not take the pictures required by state law before hooking up to the vehicle. The fuel tank is smashed in, both rear trailing arms are bent one of which so far that it touches the body of the vehicle. Two of the four rear alignment arms are slightly bent. The front inner fender wells/firewall are badly smashed in, both of the front lower control arms are dented/bent, the front tires were dragged so far there are visible flat spots and shredded rubber, unknown damage to the transmission that was left in first gear. I was charged almost $500 for the impound for the vehicle being there for 16 hours. They charged me a $75 notification fee. $75 to mail me a peice of paper that says my vehicle was towed. Which they added on in-between my first and 2nd visit to retrieve my vehicle, like I need to be notified that the vehicle I already know is there has been towed. I was actually presently surprised at the customer service that day. Normally it is horrible in every way possible based on their reviews and my previous 3 experiences with them, but this time they were actually nice, and helpful eventhough they violated state law by enforcing their company policy over the law. I showed up with a completed release with payment owed form because I can't afford a $500 tow. And was told that they won't release the vehicle without valid registration or the title. However the statute pertaining to this form states they will immediately release the vehicle upon the $60 payment and agreement to pay the remaining balance. The company has refused to answer my complaints about the illegal tow, and the damage they caused. I inspected my vehicle on their property and brought the damages to their attention while still on the property. I have pictures that clear as crystal show that the damage was caused by carelessness and impropper operation of the tow truck. The estimated damages to my vehicle are well over $2500. Along with the $500 towing fee, the $60 uhaul trailer rental, fuel I am going to be out over $3100 for repairing my vehicle in my own driveway.
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  • Improperly trained employees
  • Illegal activities
  • Careless negligence

Preferred solution: Full refund

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