New Reviewer

SCAM: CHEAP PRODUCT AND NO REFUND AS PROMISED

This is an extremely poorly made product and nothing like the quality as advertised on the website. In order to prove the product does not work, they make you jump through 100 hoops, spend money shipping the product back, then don't respond to emails enquiring about the promised refund. These people are scam artists.

User's recommendation: DO NOT BUY FROM THIS COMPANY.

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ID
#1819760 Review #1819760 is a subjective opinion of poster.
Cons
  • Overpriced
  • Customer service ends when you want a refund
  • No response from the business once you have returned the product
Loss
$750
Preferred solution
Full refund
New Reviewer

Wuffstop / Refund Policy

I tried to cancel my order of 1 Wuffstop because the dog I had bought it for was no longer in my home, but was told it had already shipped and in order to get my refund I should refuse delivery and once the item was received by the seller I would get a full refund. I have gone back and forth with this company via email and what they are requesting from me does not make sense - a tracking number and an invoice - before they can issue my refund. I do not have this information because I refused delivery without opening the package. For some reason they just keep requesting this info to get my refund no matter how many times I offer this explanation. The company does have my customer number and the international tracking number - so why are they requesting this info from me - they should be able to get this info - I cannot access it.
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ID
#1562464 Review #1562464 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Full refund
New Reviewer

Shipping could have been faster

The product I purchased from wuffstop.com was good, but I had to wait almost two weeks for delivery. I wanted it much faster
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ID
#1547169 Review #1547169 is a subjective opinion of poster.
Pros
  • Product works great
Cons
  • Shipping took two weeks
Reason of review
Good quality

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