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Customer Service

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Wu Yi Source - Customer Service
Wu Yi Source - Customer Service - Image 2
Wu Yi Source - Customer Service - Image 3
Worst company/product and customer service ever!!! It has been over a month of emails to receive a replacement camera. 1 month after receiving my camera the LCD screen stopped showing the camera feed, after a month of emails with support asking if the issue could be fixed before my trip they asked me to send the camera to China to be replaced via my shipping cost ( implying that the camera would be sent back before the 15th of July) After 10 emails they finally replied asking for the same details we have discussed 100 times in the previous month's emails. Finally, after a further 4-6 emails they said they will send a replacement camera via a new website with a discount code stating it will take 25-52 day to deliver! I responded a week ago and still have no reply?
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Loss:
$340
Pros:
  • Would help
Reason of review:
Poor customer service

Preferred solution: Camera before the 15th august 2018 - as promised

Sinclaire Vxx
map-marker Mount Laurel, New Jersey

Wish to buy Wu-Yi Source tea

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I was trying to buy some Wu-Yi source tea and no one answered the phone. It’s sad, because my husband bought this tea a long time ago, and he has been looking for it at local retailers for years. Did they just wipe away from the face of the earth? Too bad..... this would have been great tea to add to our other teas.
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Reason of review:
No answer.
Anonymous
map-marker Calgary, Alberta

How Dishonest and Unresponsible the Wuyi Source company truely is!!!!!!!Please don't buy this produc

Hi I ordered just the tea and the WuYi Source people out of Pickering, Ontario sent me some diet pills too. They did this three months in a row even though I declined, and sent them back their product. They owe me three months at $87.62 dollars per month credit back on my credit card. They stated that they would credit my credit card or send me a valid credit voucher, they have done neither even though I have continued to pursue them for the past 14 months!! They are theives, Beware All Brenda Claire Hall Calgary Alberta Canada
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kathylynndean
map-marker Grants Pass, Oregon

Yu-Yi Source Tea

Wu-Yi Source Tea can be purchased at Grocery Outlet at $1.00 for two boxes. The boxes are red, say not for grocery sale, and hold 100 tea bags each. Fancy yellow bow inside fancy packaging...It's just a very weak Oolong tea... Comes with small brochure about "Pure Tradition & Premium Quality" and how top two leaves only are picked...Ridiculous...It sounds as if this tea came along with some sort of a "Support Group" or seminar and says 100% Certified Wu-Yi..."More than just a cup of flavor"...For thousands of years...On and on
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7 comments
Guest

bought the same stuff in 2013, in the red box, at a discount grocer in hartford, al at 3 for a dollar, 60 bags per box and dated 2008. after drinking the stuff, i went back and bought all they had left.

i missed out on the scam and had no dealing with the company, but i really enjoy the tea. don't see any other benefit except you can make three cups of tea from one bag and it will taste the same.

Guest

Sorry I miss read your place of origin where you said you bought your tea. Grocery Outlet also does not sell the Original WU-YI Source tea.

If it doesn't come in the original Black and Gold box then it's not Authentic WU-YI Tea. Plain and simple.

Guest

If you are getting this at the $1.00 store I can tell you right now it's not the same that WU-YI Source sells. I bought WU-YI Source tea and it is strong in looks and taste and does what it saids it does.

If I were you it's best not to purchase such stuff at the dollar store but through the original company its self. This is very good tea.

Guest

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern,

Thanks,

Guest

WTF? There is no confusion.

I was only making people aware that you have ripped off that the tea can be purchased at Grocery Outlet. It was in 60 bag boxes; two for $1.00 for a total of 120 bags. It was so terrible I tossed it out. I know tea, and this was the worst I have ever tasted.

Shame on you, and your company. I have never subscribed to your company, nor would I.

Guest

Hello,If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window.

Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.You can talk to customer support seven days a week.

Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.comYour satisfaction is our number one concern,Thanks,

Guest

I was only posting the information since I had seen complaints about what a rip-off it was! Since I only purchased one box at 50 cents, I can afford to throw it out!!!

I brewed one bag, and it was so weak looking, I thought something was the matter. The tea bag had some white flowery looking stuff at the top of the bag which I assumed were flowers! LOL.

I'm still alive, and this was about three days ago. I'm tossing the stuff; thanks for the additional info...Kathy

View more comments (6)
Michelle B Swv
map-marker Sacramento, California

Wu-Yi is a SCAM!

YES! This Wu-Yi company is definitely a scam! I received our box of tea on June 2, 2009. On the box, it has a stop sign on 3 sides of the box. It warns you to NOT open the box or break the seal until we called a number, which does not exist! We got the idea to call our bank to see if they had any info. on the company. YES!! They were VERY familiar with Wu-Yi being fraudulent. They had a good working phone #. To call and cancel your order, call 1-86*-989- ****. NOW, here's the SCAM!! 1.) you must NOT open the box at all. 2.) you must tell the Rep. that you want to cancel your order - make sure you get a order# & a cancel #. 3.) Next, ask the Rep. for the correct mailing address for the return of the tea. They are going to give you a P.O. Box of 10233,Des Moines, IA. I got real angry, because you cannot get a signature from a P.O. Box! That is all they would give me. 4.) Go ahead and send it, make sure that you mail it 2-day mail with a tracking #, so you have something to show that they received it. 5.) Last suggestion is, that you go to your bank and put a stop on any/all deductions from Wu-Yi, then CANCEL your ATM/DEBIT-Visa card AND get a brand new one that Wu-Yi doesn't have! That way they have nothing to charge their product to! I am going to try to get as many people here in Calif. together to make a consumer complaint with the Police. Hope this helps! :)
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3 comments
thelma Wkh

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern,

Thanks,

Guest

Well apparently 100 is NOT enough, they just got me too! Had to cancel my CC just to be rid of them, in my case however, they waited a FULL year after I returned the product to charge my card!!!

BEWARE!

Guest

Hello!! We know it's a scam!! This is 100th post of this company!!!

View more comments (2)
Anonymous

Wuyi tea

Wuyi tea is a scam it doesnt work and they have this thing about making unauthorised debits fro your account, i have been duped ps becareful. They tell you that it does all sort of things and wont even let you know about the unauthorised debits, these so called weight loss tea called wuyi is total fake and does mot do anything. l recently made attempt to call them and they wont even pick up their calls. I have been cheated of over a £100 pounds and stuck with the fake tea. Just be warned as this tea is not true.
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Loss:
$100
6 comments
Guest

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern,

Thanks,

Guest

I just checked out Grocery Outlet and got mine for 99 cents a box...I had no idea that I was buying a weightloss tea though...I just like oolong tea as well...I hope it at least tastes good.

Guest

Norcal is right. Grocery Outlet has a box of 60 for $2.49. Get it while the gettins good.

Guest

I think the only way to stop it, is to call your credit card company and let them put a stop charges from it.

Guest

sORRY to hear about your situation here. I just happen to buy this WuYi Source.

Don't care whether it's the real one or not, it's just that I like Oolong Tea.

If you have the Grocery Outlet store in your area, just check them out.

Guest

How do i cancel it? It says the phone number on the box is not a valid number. Mine was from Wu-Yi Source.

View more comments (5)
LauraJean J
map-marker Auckland, Auckland

I'm SO Embarrassed I fell for the Wu-Yi SCAM!

Everything about this scam has been detailed in numerous other complaints; I'm just adding mine to the pile. I accept the fact that I missed the "small print" (extremely deceptive, well-designed website indeed - caught me at a "weak point" in online shopping bliss!), but my main gripe is about how I requested the extra "membership" charges be cancelled in January, and despite a reply insisting they HAD cancelled and I'd (quote) "see no further charges", it's 4 months later and I'm still being charged! Despite another written request in which I directly quoted their earlier promise, the response was typically cold and robotic - this time by a different rep ("Gary", old pal) who gave me 2 phone numbers to call. Of course both these numbers are invalid. While I'll live & learn regarding these scam tactics, I'm most pissed about these guys personally telling me in WRITING that my membership would be cancelled, when they obviously had no intention of cancelling anything. It was an outright lie and they shouldn't get away with it.
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2 comments
Felicia Jcy

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern,

Thanks,

Guest

the number to call is 1866.989.8949

and it is listed on the webpage. i had no problem getting hold of anyone mon-fri 9am-5pm est.

the question is have you lost the weight drinking the tea?

View more comments (1)
qmania
map-marker Portland, Oregon

Wu Yi Source is a SCAM

I heard that oolong tea may help with weight loss. I searched online and found Wu Yi source tea. They had listed a free trial with $4.95 shipping and handling. I checked the website for any "catches." I received the box of tea (60 bags). It didn't seem to make much of a difference, no weight loss whatsoever. I ordered the tea in August 2008. Two months later, I found that they were attempting to bill my credit card $59.95 at the end of September and beginning of October. As I was disputing with the credit card company, three more charges of $59.95 went through. The phone number associated with the company was a recording with no answering service. I contacted the company on their website, on two occasions, Wu Yi Source tea promised a refund. In the end, I was out $180 and NO tea.
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Loss:
$185
2 comments
thelma Wkh

Hello,If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window.

Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.You can talk to customer support seven days a week.

Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.comYour satisfaction is our number one concern,Thanks,

Guest

WOW, you can get Oolong tea at any supermarket. I know, I drink it. I have looked into different sites and oolong tea is oolong tea no matter where you get it.

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Anonymous
map-marker Woking, England

Wuyi source - Fraud

I accepted an offer for a trial of the WuYi tea asking only for P&P payment. Following on from this I received the team which I stopped using after two weeks due to headaches. A couple of weeks later I received a further two months supply and contacted the company immediately. I also discovered that a total of £131.27 worth of unauthorised payments were taken from my credit card. I was informed that the order will be cancelled and given instructions to return my order to a UK address, Bedrord MK41 0QB - requesting that I insure the goods and obtain a tracking number. After following all the instructions to cancel and return the tea unused (next day delivery on the 7/4/09) my credit card is still not refunded for anauthorised payments collected. I was advised that my account will be refunded within two weeks of returning the goods. I am now unable to locate the UK number and disgusted at thie Company.
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3 comments
Guest

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern,

Thanks,

Guest

Hello,If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window.

Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.You can talk to customer support seven days a week.

Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.comYour satisfaction is our number one concern,Thanks,

Guest

me too ! what do we do now though?

I can't believe that someone can continue to take money out of a bank account without permission.

Is there nothing we can do to stop them doing that?

View more comments (2)
DrinaAlize
map-marker Santa Clara, California

Wu yi tea source is a scam!

For those of you who don't know, WU-YI TEA SOURCE IS A SCAM! They have been charging my account for months now because I cannot get a hold of their customer service its just all computer! *** THIS DO NO BUY WU YI TEA SOURCE ITS ALL ***..HOPE YOU ALL GO TO *** ***! I AM GOING TO FIND YOU AND SUE YOUR COMPANY FOR THIS REDICULOUS SCAM!! MY TOP LAWYERS ARE ON THEIR WAY TO FIND YOU ***! They have been charging my account for 59.95 plus more for something they even haven't sent me! i haven't received anything!Only the first 2 months they have but the rest they have just been charging my card for nothing! Shame on you people.Shove that tea that don't even work up your *** GO TO *** ***!
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2 comments
Guest

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern,

Thanks,

Guest

this company is a scam. I have tried several times calling their customer services desk to have them stop charging my credit card with no luck. In the end I have filed a complaint with Credit Card Fraud.

View more comments (1)
Anonymous
map-marker Lancaster, England

Wu-Yi tea

I signed up for free trial with Wu-Yi diet tea and pills. I discpvered when I received my bank statement they have already charged me twice, they have taken nearly £60 from my account. The products made me feel really sick so I want to send them back but don't know where. I feel really ***. I cannot contact them to cancel as their telephone numbers are bogus. Can someone help me. I cannot find any way to get in touch with these scammers. IIf anyone knows what I should do before they take any more money from me please get in touch!!!!
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1 comment
Guest

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern,

Thanks,

mcnau
map-marker Modesto, California

Wi-Yu Source & insider secret tips

They are a scam. I bought tea, cancelled my membership...then they say I signed up for some other membership, and they have been charging my card "web access" & "membership fees" for 4 mos. now. I just got off the phone w/ the co. that they say I signed up w/ (some insider secret tip co.) They conveniently couldn't "find my acct. w/ them" (yet they were still charging my card). After trying to locate me by name, phone #, & e mail address...they had the nerve to ask me to give them my credit card #........ Wi-yu source is a scam - and I too will now have to cancel my credit card because they won't stop charging. After posting here...I am off to the better business bureau, and call KCRA call 3. I am beyond pissed.
View full review
Loss:
$90
1 comment
Guest

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern,

Thanks,

Kate J Byz
map-marker Riga, Riga

Acai Burn Diet Pills

I found out about Acai Burn Diet from a friend of mine. I was struggling at first, but they were offering some kind of free trial, so I decided to try it. I've been taking Acai Burn pills for 3 weeks already and I am more than pleased. Have lost 18 pounds since and still flushing those pounds. No exercises at all. I eat what I want, whenever I want. Oh and by the way, there's another benefit about Acai Burn. With Acai Burn you will immediately feel energized and refreshed. Unlike other diet products, Acai Burn won't make you feel tired or exhausted!
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15 comments
TMR

please send your unused unopened products to Tearsa R @ 415 gully ranch ct, Dickinson T.X 77539, I want to try this product but don't have the extra cash, to do much for my self these days, Being a mom of three girls is allot to keep up with these days.

Guest

Acai Slimming Pills - www.acaiultima.com/?id=61b6c6

I received the order and it was on time and the pills work great.

Guest

I can recommend a reputable pharmacy (Acai Burn Diet Pills) - www.pill24.org I received the order and it was on time and the pills work great.

P.S. 5% discount coupon code: 9sh73h

Guest

I have ordered Wu Yi tea before along with Acai berry tablets and it was a complete success except the tea ran out and I felt as if the tea was my hope. Well anyway Im interested in ordering again~!

But I would appreciate it if any one can tell me why I cannot find their website anywhere online??? Has their company been shut down or out of business or too many complaints?? I have no idea why I cant find it. .

. . .

If I ORDER THE WU YI TEA FROM ANOTHER BRANDED COMPANY WOULD THE RESULTS BE THE SAME? IM SO CONFUSED!

Guest

Medsheaven.com had changed their website to WWW.MEDSHEAVEN.NET you can order all medications you are looking for from their new site medsheaven.net , I highly recommend them.

Guest

I can recommend a reputable pharmacy www.allcheappills.org I received the order and it was on time and the pills work great.

Guest

This product is complete garbage. Having trouble cancelling order.

STILL BEING CHARGED. Hate this company

janine g Nsy

I also bought from www.medsheaven.com before and I highly recommend them, their medicines are authentic, medsheaven is the best online pharmacy

neskeshia

Hello,If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window.

Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.You can talk to customer support seven days a week.

Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.comYour satisfaction is our number one concern,Thanks,

Guest

I'm taking a different diet pill and it also works for me...I have used adipex to lose weight and it is really effective for me. I ordered it online in www.medsheaven.com

View more comments (14)
Kayelee Uhx
map-marker Owosso, Michigan

I want my money back!!!

talk about a rip off i want my money back!!! they charged my account after i cancelled my order.. And after speaking to someone in customer service i was even more pissed off I was charged 61.14 not the 59.95 and when i asked about it she told me that i needed to call my credit card company cause they must have charged me extra.. She informed me that if i send the unused portion back she would then credit my account 59.95 within the next 2 weeks... I told her that i feel that this company is very fraudulent and needs to be closed down.
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Loss:
$61
1 comment
Guest

Hello,If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window.

Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.You can talk to customer support seven days a week.

Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.comYour satisfaction is our number one concern,Thanks,

lhames
map-marker Pond Creek, Oklahoma

Wuyi source and being way overpriced rip off

i to ordered my free trial of wuyi tea from wuyi source. i started using the tea but i guess i didnt read or didnt understand that for 60 tea bags i was paying 59.99 a box. what??? and also that the free trial box of 60 would then also cost me 59.99 once i realized i was paying that amt for only 60 tea bags i canceled the orders and i researched and found that there had been complaints about this company and found more info online about the tea. i also found i could go to my local GNC and get the 60 tea bags for 16.99 and even less if a member. OMG what a rip off!! so needless to say i now go to GNC and continue the tea as it does seem to assit in my weight loss program. lori/oklahoma
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Loss:
$120
1 comment
Guest

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern,

Thanks,

mnhldbell
map-marker Greenville, South Carolina

The Owners should be put in jail!

I cannot believe that companies like Wu-Yi Tea Company can get away with cheating the public out of their money over the Internet. They advertise in a way that interest you and at the same time hide behind small print and exact date deadlines to retrieve your money when you are not 100% satisfied. They even wanted me to send back the empty box that I paid $4.95 shipping and handling for the Free 30 day supply to receive credit for the $60.00 they charged me for the free 30 day supply. That's just plain stealing from me. North Carolina don't like cheats
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1 comment
heleen

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-**** and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@***.com

Your satisfaction is our number one concern,

Thanks,

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