Resolved
Steven David

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Pay off letter issue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Oct 30, 2023

They recorded my lien release & provided me a copy.

Original review Oct 27, 2023
I became a customer in 2019 and paid off my loan in March of 2020. I have been trying to close on a new construction home loan. My payoff letter was never sent to my current bank & is holding up my closing. I have spoken to several representatives that have been very helpful, but explained I can only resolve the issue thru a support email. I have sent that email & have been in waiting to get resolution. This is crazy. It is costing me time & money because I can't close my loan. For something that is clearly WSFS bank issue. I am at the mercy of waiting on someone to check & answer & email.
View full review
Pros:
  • No issues getting loan
Cons:
  • You are never able to get to the same person

Preferred solution: Deliver product or service ordered

User's recommendation: Beware

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article