Steven David

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Resolved: Pay off letter issue

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Updated by user Oct 30, 2023

They recorded my lien release & provided me a copy.

Original review Oct 27, 2023
I became a customer in 2019 and paid off my loan in March of 2020. I have been trying to close on a new construction home loan. My payoff letter was never sent to my current bank & is holding up my closing. I have spoken to several representatives that have been very helpful, but explained I can only resolve the issue thru a support email. I have sent that email & have been in waiting to get resolution. This is crazy. It is costing me time & money because I can't close my loan. For something that is clearly WSFS bank issue. I am at the mercy of waiting on someone to check & answer & email.
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  • No issues getting loan
  • You are never able to get to the same person

Preferred solution: Deliver product or service ordered

User's recommendation: Beware

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