I was in the market for a utility trailer and went by Wright Trailer sales in seekonk Mass. I walked around the lot for about 45 minutes and no one was interested in helping me. I finally went into the building and talked to a less than motivated sales person(Mark Keating). Mark reluctantly put on his coat and we went out side. I asked if he could explain the differences between the different trailers. Marked stumbled through a very weak presentation. I decided on my own that I wanted a particular model but noticed the front had 4 very large dents. I asked Mark about the dents and he assured me thew were cosmetic and his expert shop could fix them and I would never see them. I decided to purchase the trailer and added roof racks that had to be ordered;Mark told me when the racks came in he would call me and install the racks and at the same time fix the dents. Mark never called me,I had to call him. I got mark on the phone and asked if my racks came in,Mark seemed irritated with me and said "that's not my department" and abruptly transferred me to the service department with out explanation.It seemed like as soon as Mark got my"Bank check" he wanted nothing further to do with me. I made an appointment to get my racks installed and brought my trailer in that day. I reminded the service person that I also needed the dents repaired.The service rep said no problem,they will call me when the trailer was complete. I went out for 4 hours and went back to the shop and saw my trailer out in the yard with the new racks installed. I went into the service department and asked if my trailer was ready and the service manager said yes you are all set.I asked if the dents were fixed and he explained that his mechanic applied silicone to the smaller dents and the large dents were structural and could not be repaired;This was contrary to what I was told when I purchased the trailer from Mark Keating. Who ever heard of fixing a dent with silicone.I went out and inspected my trailer and there wasn't silicone applied any where.I went into the front office and asked Mark Keating about the dent repair. Mark and I walked around the trailer and he said these dents are structural they can't be fixed. I reminded Mark of our conversation and he denied every saying he would fix the dents,Mark lied to me and I called him a lair and a looser. He started raising his voice and flapping his arms up and down as if he was trying to fly--MARK KEATING IS A LIAR AND A CROOK AND A BIG LOOSER!!!!!! I paid for a "NEW" trailer and got a LEMON.I fully intent to file a complaint with the department of consumer affairs and also file a suit in small claims court. These guys are dishonest and once they get the bank check they act like they dont know who you are.SCAM--SCAM--SCAM--SCAM
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#838965 Review #838965 is a subjective opinion of poster.
Duxbury, Massachusetts

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