Wpromote

My name is Michael Block and I'm the COO at the company in this person's complaint. If this were a real complaint, I would do my best to right the situation, however, I have reason to believe that this is not a complaint from an actual customer of ours. Below are some concerns I have about the veracity of this complaint:

- The customer's complaint is full of strange characters. There are apostrophes, quotation marks, and vertical bars in random places.

- There is a very odd link to another pissedconsumer report for JCPenney that has nothing to do with our company.

- The message ends with "1d5fe5d," which just seems like the sort of randomly generated character string of an automated process.

- We haven't had a dispute with a customer for $2,000 that I can remember. The customer indicates that there was a "battle" and I can assure you that we haven't had a "battle" with any of our customers, much less to the tune of $2,000.

- We would never overspend in our customers' accounts. If we did, we would offer a refund without any questions. Overspending and not taking responsibility for it would be unethical and against not only our own terms and conditions in our contracts but against the law. This is an extremely strong allegation and I feel that there should be some proof offered that it occurred if it is to be posted online.

- It's very odd that there would be no complaints on pissedconsumer for our company ever and then there would be a complaint followed by two immediate comments (one name that doesn't exist anywhere in Google, the other name is from a famous rock guitarist).

My guess is that a competitor SEO firm submitted the complaint in order to defame us. We have seen a few of these pop up recently with a similar lack of details and odd characteristics on other sites in the last couple of weeks. If this appeared to be from a real customer, I would gladly submit an official response, however, in this case, I would hope that the complaint could be removed as it is very suspicious, it appears to be libelous, and I can do my best to provide proof that there has not been a refund request from any of our clients for recompense for overspending in years (and any previous request would have been granted willingly).

Thank you for your attention to this matter. I appreciate you taking the time to go over my request. We are a small company with hard-earned reputation and I hope that this sort of chicanery can be removed as it negatively affects everyone who works hard here every day.