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Ongoing issue with WOW

Update by user Sep 07, 2020

Sitting and waiting

Original review posted by user Sep 07, 2020
Well it is day 5 and no phone service at my company. Instead of going north with family I sit waiting for a repair. Phones went out last Thursday night and today is Sept.7th with no answers. We need phones or cannot operate. They say maybe not till mid week will they be fixed. Do not be late on a pymt. though or cancel! I have lost an easy 5000.00 but they won't give it to me. I told them I want out and they said I must pay 1700.00 for that. I will follow this with the B.B.B. but that won't help today.Stay away from this company.

User's recommendation: Go elsewhere.

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ID
#2156550 Review #2156550 is a subjective opinion of poster.
Service
Wow Business Bundle
Cons
  • Service and product
Loss
$5000
Preferred solution
Refund and cancel service contract.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Advanced Reviewer

Resolved: Down again

Update by user Oct 06, 2020

Company fixed the issue and I have been provided with product replacement.

Update by user Sep 04, 2020

Cannot even get a person to answer us.

Original review posted by user Sep 04, 2020
I own a business and count on phones and internet that works all the time. I fully understand an occasional storm sometimes but this is constant. We suffered with internet problems for 2 months only to hear them say it was not their problem. I finally went a bit nuts with them so finally a repair person showed and found a line that was torn open. When I asked for a 2 month refund they said no. Today I get a recording that the phones have no repair time. More lost money.No storms either. Perfect sunny day so I am putting a sign in the window and posting to 5000 clients about this. I tried to dump them and they tell me I will owe $1700.00 to get out of the contract. Think twice if they come around telling you how great they are. Terrible.

User's recommendation: RUN FAST!

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Resolved
ID
#2152192 Review #2152192 is a subjective opinion of poster.
Service
Wow Business Bundle
Cons
  • Constant issues
  • Terrible service and ongoing problems
  • Terrible service
Loss
$20000
Preferred solution
Full refund

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