New Reviewer

1300 88 **** phone does not get through

I want to cancel a hotel booking - online - but unable. tried to call toll free no no connecting. NO customer service
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ID
#3178393 Review #3178393 is a subjective opinion of poster.
Location
Frederiksberg, Capital Region
Preferred solution
cannot cancel online, cannot get hold of any no to call

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Verified Reviewer
New Reviewer

Didn’t change date

I was due to travel on Tuesday 13th July but sadly we were told on Sunday that my brother who had cancer would not last the next few days. I rang the hotel and Wotif to see if I could change dates. I didnt want a refund just to change the dates. Long story short they said the voucher was redeemed and they couldnt change the dates even though I explained my situation. My brother passed on the 14th. I had absolutely no choice in the matter. I could not have travelled on those dates. I think it is the lowest of the low and I will never use Wotif again. Its disgusting.

User's recommendation: Never use Wotif.

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ID
#2992149 Review #2992149 is a subjective opinion of poster.
Pros
  • No w
Cons
  • Poor service
Loss
$380
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Would not allow change of date for a voucher

I was due to travel on Tuesday 13th July. On the Sunday we got word that my brother with cancer would not make the next few days I rang on Monday to see if I could change my date if stay but they insisted they couldnt change it as the voucher had been redeemed. I said it hasnt been used and you cannot expect me to travel at this time. My brother passed on the 14th. I rang on the 12th. I didnt want a refund just to change the date. I lost my money. They would not change it. I still cant believe it. I find this the lowest of the low and I will never use them again.

User's recommendation: Never use WOTIF.

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ID
#2992129 Review #2992129 is a subjective opinion of poster.
Location
Devonport, Tasmania

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