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Ordered the Tri-vac Leaf Muncher and it was in stock when I ordered. Two weeks later still has not shipped. I called WORX and was told it is out of stock. They never contacted me to let me know it was out of stock and that it would be another 2-4 weeks to get it. I...
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#957569
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I mulched 1-1.5 bags of leaves, then it stopped. Instructions say to unplug and nothing else. I unplugged and replugged and it still won't start. It was doing fine. I followed directions explicitly. The service department is inaccessible on weekends, so I'm up a...
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#954269
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I purchased a Worx mower (Landroid) in April 2016. It has been an utter nightmare and I would tell anyone thinking of it don't purchase from Worx. They need to stay out of a battery operated mower business and stay with tools. They don't know how to deal with it. No...
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1.8
I didn't like
  • Warrenty
  • Customer service
#922025
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Worx Customer Care Review

#973463
THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. IT TOOK AT LEAST AN HOUR FOR THEM TO ANSWER AFTER LISTENING TO THAT REPEATING MESSAGE EVERY 15 SECONDS. WHEN I SAID I HAD A PROBLEM THEY HUNG UP ON ME THREE TIMES. IT TOOK DISCOVER CARD TWO MONTH TO GET MONEY BACK. HORRIBLE!!
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Terrible Customer Service Worx Review

#891361
Product has never performed my fixed income deducted for product that has never perfomed at all. I purchased a new battery,as. Orded to!! Thank you for your concern!!
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Worx Shipping Service Review

#840562
1.1
Unable to stop a shipment that I ordered. Called supervisor and told it was shipped...but confirmed with Fed Ex it wasn't. Worx refused to cancel the order and was totally uncooperative. I was toldby Attorney General's Office in S. Carolina they need an address to file complaint. Worx has a PO Box. Unable to file a complaint.
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Worx Leaf Blower Review

#735793
2.0
120 blower not worth the price. My old electric craftmans did a much better job. Very dissatisfied.
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Line continues to break!! Trimmer will not stay started!!! Cuts off and string does not feed without help!!!! Will try to obtain a refund? Will contact company prior to returning product!!! Was not convinced to purchase product; talked to a rep and became convinced!...
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3.1
I didn't like
  • Product performance
#894290
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This product has never performed for myself, the regular battery held no charge so of coursr I ORDERED THE MORE POWERFUL BATTERY HELD JUST A FRACTION OF A CHARGE TO PERFORM THE PRODUCT!!(NO PRODUCTION AT ALL I AM ON AN FIXED INCOME, WHAT A COMPLETE LOST OF MY HARD...
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I purchased a Worx saw January of this year, first time I used it the blade guide snapped. I am trying to replace it either through the warranty or just pay for it as I can't use said saw without it, HELP PLEASE.i have tried to contact customer service number is...
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2.3
I didn't like
  • Not being able to easily contact worx
#886693
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Worx tools are FRAUDS DESIGNED TO FAIL,  WG168 trimmer too.
Worx tools are FRAUDS DESIGNED TO FAIL,  WG168 trimmer too.
Worx tools are FRAUDS DESIGNED TO FAIL,  WG168 trimmer too.
Worx tools are FRAUDS DESIGNED TO FAIL,  WG168 trimmer too.
Worx tools are FRAUDS DESIGNED TO FAIL,  WG168 trimmer too.
Worx tools are FRAUDS DESIGNED TO FAIL,  WG168 trimmer too.
The WG168 trimmer was bought in June 2015 from eBay, new in box with battery, charger and warranty form. It was a shock to read "made in China" but it worked although battery life was much shorter than advertised. Because the battery also got very hot, that made sense....
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1.2
I didn't like
  • Most lousy engineering i ever met
#861007
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Very disappointed in my new trimmer and Worx! I upgraded hoping to have a better unit the auto feed and manual feed would not work they put you on hold and pretend to go to whse and get a unit to discuss together well that is BS mine was missing a spring so they sent a...
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I didn't like
  • Lack of customer service
#833483
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Resolved 100% full

Worx - Replacement Battery
Worx - Replacement Battery
I ordered a new battery for my mower and they shipped a charger for a different battery then they shipped a the right battery but it arrived damaged then they shipped the wrong battery and now the right battery came and it was damaged again. I tried to call them and...
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1.4
I liked
  • When it worked
I didn't like
  • Lack of customer service
  • Quality of product
  • Just told me to buy another battery
#830839
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Did not get a full refund when i returned my products in a timely manner. They held back a major chunk of my refund. NEVER buy from Worx again!
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Anonymous

Anonymous Several years ago watched an infomercial late at night. Ordered one of their trimmers, or so I thought. After several week I called to see where it was and they "never got it"...

#776651
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