Cancellation of an order

I thought I had ordered 3 books and have been charged for 5. I want three books, I do not want five books
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ID
#3565515 Review #3565515 is a subjective opinion of poster.
Location
Snettisham, England

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New Reviewer

Wrong order went through

Website playing up, had to start again, unfortunately didn't notice some of previous order still in basket, so Two books mistakenly ordered 2 X kill me again 2 X sleep tight Rachel Abbott Order WGB-2204-15****56 Please amend I only want one copy of each book
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ID
#3520388 Review #3520388 is a subjective opinion of poster.
Location
Bristol, England
Preferred solution
Price reduction

Couldn’t unsubscribe!!

Tried to unsubscribe, unable to do this by clicking on unsubscribe, had to eventually email and ask for this to be done. Lets wait and see if this has been successful!
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ID
#3502093 Review #3502093 is a subjective opinion of poster.
Location
Dartford, England

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New Reviewer

Frustrating beyond belief.

Im not going to waste more of my time listing the problems I had with the web site. Suffice it to say it is clumsy, repetitive, obtuse and then when it wont accept the password the site gave me (for the 5th time) then timed me out. I dont understand how this company makes money. IT HAPPENED EVERY TIME I HAVE TRIED THIS SITE. Back to the Book Depository!!

User's recommendation: If Australia. Don’t bother.

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ID
#3496583 Review #3496583 is a subjective opinion of poster.
Location
Melbourne, Victoria
Preferred solution
Let the company propose a solution

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New Reviewer

Received wrong book yesterday.

I ordered a childrens book for my Granddaughter & received the wrong book. The book I received is called: Eddie Jones Leadership Lessons from my Life in Rugby. I ordered Hes Got the Whole World in His Hands musical book for my Granddaughter.
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ID
#3462589 Review #3462589 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$18
Preferred solution
Deliver product or service ordered

When brought to their attention they acted immediately

I ordered a book that they said was too damaged to send out. I thought the credit would be taken off my next orders. It was also my fault for not dealing with this quickly. Brought to their attention they acted immediately to refund my money

User's recommendation: Great way to get the books you want.

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ID
#3454395 Review #3454395 is a subjective opinion of poster.
Location
Sheffield, England

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New Reviewer

Redeeming Buyback discount

I made out an order for 3 Books, applying my discount code, but when I went to checkout there was no indication of the discount , and the full price of the books, £18.77, was being charged. Have I done something wrong, or misunderstood the Buyback system? I thought I was to get £12 off the cost of my order. The books I wished to order were: A wedding in the country.. Something sensational to read on the train, Dancing by the light of the moon. Also, the email address I was given on the phone for you, customerserviceworldofbooks.com, was not recognised.

User's recommendation: Was good until I had problem placing order today.

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ID
#3379430 Review #3379430 is a subjective opinion of poster.
Location
Ilford, England
Preferred solution
Deliver product or service ordered

My product has not been delivered, paypal authorized and no communication.

I ordered two books using Paypal. The payment was authorized on 2/11. I have NOT received the merchandise and there is really no way to contact World of Books other than by email. I think the Customer Service is terrible and I will never order anything from this company again. Pretty sure I am out the money as well.

User's recommendation: I would not recommend this company.

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ID
#3374691 Review #3374691 is a subjective opinion of poster.
Location
Cottage Grove, Minnesota

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New Reviewer

My product has not been delivered, paypal authorized and no communication.

I was charged for books but never received. I tried to contact the company - no phone number. Very disappointed in this company.

User's recommendation: I wouldn't recommend - No customer service or way to contact company about order.

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ID
#3374636 Review #3374636 is a subjective opinion of poster.
Pros
  • I have no pros
Loss
$31
Preferred solution
Full refund

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