I applied to become an Agent with them back in September with this company. I was offered a project back in October and I spent money to prepare for this project. I had one prep meeting in which I and the other agents were informed we would get paid for by the trainer. However, they never paid me for my time then. But they told me once I get another project and start prep I would be paid for it. They contacted me again for another project, which I started on January 6th. I went to prep everyday on Webex, and did my homework. The agents were told to invoice for 94 hours of which I did. We were supposed to take calls and use the systems we were learning about this past week. However, their systems and codes were not working. So I would be unable to take calls. Since, this one system would be utilized to start and end calls, and to verify the Customers calling. I also didn't know I had to be wired. But I went out and got my Ethernet cord anyway, so more $ was spent for this project. I don't have means to keep spending for this company. My trainer informed me that if I didn't take calls by a certain time, I wouldn't be able to continue with the project, and because I was wireless. I explained I didn't want to miss out on this opportunity, but it wasn't my fault. The systems weren't working on their end. Which, I have proof of Support telling me it was a problem on their end not mine. I asked my trainer today, if I could invoice for the hours that I completed with them and she said I couldn't because I have to complete 172 hours for project. That is not fair! I worked my butt of doing their assignments which I scored 100s on and going to prep everyday. I am going to report them to the BBB and other sources this week. They CANNOT get away with this. I want to file a complaint against this company. I should be paid for all the time and money I spent to prepare for these projects. I could have been working my other job, instead of them wasting my time and money doing their assignments, homework and not getting paid. When they informed us we could invoice for our hours.