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On November 30th, 2016 I met with a lady at the Wall WOW and informed her of my intentions to sign up for 1 of 3 offered products. I asked for the basic plan of $99.00 initiation fee, $9.99 monthly fee and $59.00 annual fee basic plan. I confirmed the plan and price twice. I specifically remember the conversation and there was no misunderstanding. Unfortunately, on 12/2/2016 I noticed a direct withdrawal from my account of $32.09, not the $9.99...
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I didn't like
  • Contract scams
#1008731
I went to sign up for a membership after receiving a flyer for a membership for no sign up cost and $9.99 a month. The employee took my flyer and credit card information. He said the computer was down and would call me when Im good to go. He never called, which was an excuse for me not to work out so for a while I was fine with that. Two months later I start getting charges for 32.00 a month, then $87.00. Come to find out that the employee...
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#1000673
I have been a member of wow cromwell for 7 years and never have had any issues, actually loved the gym! I go really early to get my workout done with not many people there. There is this one couple who leaves their duffle bags on a bunch of machines claiming them. For their entire time they are there! As it is there are not many machines. Today, I go to the squat bar to use it, and was confronted by one of the people who leaves their stuff all...
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Wow Cancellation Policy Review

#968197
2.6
Our family has been members for many years. Despite the cleanliness of the matts and floors and equipment and bathrooms. It is close to home- I asked to switch to a lower membership for two family members and they want to charge me $99 to switch when I already paid a renewal fee this year- I feel it's a scam
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Work Out World Gym Facility Review

#966173
1.5
I went to wow in freehold to cancel membership. The boy in the office told me i could cancel on computer right there. I did. They have been charging me ever since. 15.00 two times and 69.70. Please take care of this. Thank you. Mary ellen Cilente. 732-320-5212
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Short Review for November 12, 2016, pc_payment

#953653
1.3
Very dishonest company. Often mischarge customers to try to get away with not reimbursing. I joined at 9.99 a month and was charged 32.00 last month and 89.00 this month.
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Short Review for August 25, 2016, pc_payment

#906869
3.3
Signed up during promo $0 down $10mth. Paid cash but still charged $25 for insufficient funds on debit card. Also charged for rate lock fee of $50. I dont understand this due to no contract or annual fee. Very disappointed
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I have been a member at the East Brunswick facility for over a year now. The staff is very friendly. It has the right equipment for weight lifting. My complaint is the weight area is not clean at all. This is the only area I use so I can't speak about the rest of the place. People leave paper towels from wiping the machines and sweat from their body on the machines and floor. If a go a few days in a row the paper towels are in the same place! On...
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Joined in the summer , facility was not up to par, lost my debit card so they couldnt charge me but decided to cancel anyways. Was previously a member so I know I have to email to cancel, emailed to cancel in November. Now January seeing a charge on a totally new debit account of over $90 of late fees, and they have to do "research" to remove the charges. Im passed frustrated and infuriated, WOW and ABC financial are horrid companies.
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1.0
#984825
Holy *** I am dealing with a similar insanity. I too had a 2 year contract. I went into gym and cancelled the membership the first month I could. Well wouldn't you know it they have been smacking my account $26.72 every month for 5. Now here is the hysterical rub, I go back in today and say hey I cancelled my membership 5 months ago and they say well you can't cancel your membership this way. Then they proceed to say would you like us to cancel...
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2.2
#980083
I have discovered a huge scam occurring in Work Out World corporate where they rip off customers. It was brought to my attention while trying to refer my husband for a current promotion they were running. They accidentally disclosed that I and other countless customers have been paying double for the same services where other current customers are only paying half. I have been a loyal customer of Work Out World, a fitness center located in New...
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My membership was cancelled in person at your Red Bank location due to a permanent disability.2015. I have received harrassment calls from a collector issed by W O W. I was hospitalized and in a hospital bed when numerous calls were received harrassing me for money. On a particular occassion, I was ambulatory. I was in ICU and CCU. for cardiac care. MEMVERSHIP CANCELLED 2015. A refund of 100.00 is due at this tine. An unauthorized charge was...
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Classes were barely full over the past year and now the ticket system to take classes is the worst ever. If you are late you can't take a class? You need a ticket? I pay to go to wow. I have several children, sometimes I am late for class, but now I can NOT participate? Fitness should be fun with less restrictions. Don't embarrass the members when they come in late, or leave late, or if there cell phone is visable. We are adults PAYING to...
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Anonymous

Pilatescrazy I'm having the same ticket issue. I was in an Active class and a friend came in and asked me to stay for Zumba. Class started 10 minutes late as well. I ran out to get a ticke...

Contact Work Out World

Headquarters Address:
Work Out World
781 Brick Blvd.
Brick, NJ 8723
Phone:
(732) 477-5400
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I'm writing to ask if anyone had noticed how there doesn't seem to be any cleaning done in the Ladies/Men's locker rooms. I have only been a member for a few month's, but, recently have needed to shower before work. The shower stalls have soap/shampoo *** all over the walls. The floor mats have mold under them, and there is hair all over the place. The vent over the stalls has at least a half inch of dust collected on it and I wonder if it is a...
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3.5
I liked
  • I am happy with everything except the cleanliness
I didn't like
  • How dirty the gym is
#927885