After a poor experience with Wordstrea, we decided to move toward hiring a Google Adwords professional. We submitted cancellation per their contract, which I'm providing a copy of here: "CANCELLATION POLICY WordStream has a number of plans available that can provide the flexibility you need for your business. Customers who are prepared to make longer term commitments of 6 months , 1 year, or annual prepay enjoy increasing discounts. Details of your selection are spelled out below: Your Selection: This is an initial 6 month commitment that will automatically convert to a month to month commitment after 6 months. After the 6th month, you may cancel your subscription with written notice, received 30 days prior to the next monthly billing date. We go to great lengths to make this commitment and cancel notice as transparent as possible and provide many options of various commitment lengths to choose from. Please insure you have chosen the commitment that makes the most sense for your business." NOTE THAT THEY DO NOT TELL YOU WHERE TO SEND THE CANCELLATION TO. We contacted customer support, they told us to submit an email to support@***.com. We did. 7 month later, we're still being billed nearly $500 per month, with no end in sight. Managers will dodge your calls, customer support calls often go to voicemail rather than allowing you to hold until someone can answer. Absolutely unreal experience, and completely blindsided us given the reputation and presence of the company.