Resolved
Orlando M Oud

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Resolved: Be aware of misleading return instructions

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Woolly Clothing - Be aware of misleading return instructions
Woolly Clothing - Be aware of misleading return instructions - Image 2
Updated by user Jun 06, 2022

Company fixed the issue and I have been provided with full refund. Unfortunately, AMAZON handles their shipping and handling.

Is a shame. It wasn't easy to find quality underwear for my wife and Wolly has a very good quality product.

But I understand AMAZON has cornered the market and can impose its own rules on honest companies. Thank you Wooly.

Original review Jun 05, 2022
I ordered four briefs and returned three, as my wife tried the first one. It was too big: by mistake, I ordered the wrong size.
I asked Wolly if it was possible to return them, and they email me with the instructions to do so.
When I got their package, it came in a plastic envelope, so I returned it in a USPS paper envelope.
Now I got an email saying that the underwear was "Damaged by customer" and asking if I had any photos to prove that I send them in good condition.
Shouldn't they inform its customers about this requirement before the items are returned?
And, how would they know if I took the photos, then took the briefs to play tug of war with my dogs, and return them?.
Faulty reasoning, faulty instructions.

Conclusion? Faulty customers.
View full review
Loss:
$180

Preferred solution: Full refund

User's recommendation: Take photos before returning an item???????

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