New Reviewer

Very disappointing work

On Dec 1st of 2011 I made a 1/4 deposit on a job to make and install 9 wood windows, which were expected to be delivered in about 4 months. By the end of Feb I gave Mike Mullock, the business owner, another check for 1/4 of the total, a big mistake as this apparently removed his incentive to get the job done. By late April Mike was giving me weekly excuses why the windows weren't yet ready.By May, fed up with his excuses, I drove out to the workshop in NJ where Mike's assistant Anthony Christino was supposedly building my windows, only to find that only the basic stock for making the windows was there, nothing had been assembled at all. This process continued through Aug 30 2012, when Anthony finally finished installing the windows, over 4 months behind schedule! God knows how long it would have taken if I had not driven twice to is workshop. Mike had agreed to refund me $4,000.00 as a result of his lateness, which resulted in large delays for the general contractor that were costly to me, and months of extra rent payments since we couldn't move into our new place. I later found that Mike and Anthony had tried to recoup some of the refund by failing to install the antique glass that I had paid for. I subtracted this from the final check I wrote them. So in spite of Mike's lies (I can't think of a nicer way to describe them) I would have forgotten about the whole mess, except that CWM Wooodwindows used the wrong weights in half the windows, meaning that both sashes would come crashing down when I lifted them. In contacting Mike about the issue, he started a new round of assurances followed by missed deadlines - I even agreed to split the cost of his hiring someone to replace the weights (he claimed to be out of the business of making windows). But time and again he would promise to line someone up and then ignore my calls and emails. Of all the contractors I dealt with during a 2 year renovation, Mike of CWM Woodwindows was the most frustrating and disappointing to work with.
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ID
#426905 Review #426905 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

No follow up on window problems

Update by user Aug 18, 2011

still no follow up .

Original review posted by user Jul 14, 2011
Michael Mullock the owner of Woodwindows.com in Costa Rica has an outstanding product but is utterly unwilling or unable to address customer complaints post sale. He also comes up very short in terms of the delivery time assurances. I have tried for five years to get him to follow through on a simple fix for a system he sold me in MA. I later discovered that a neighbor had also become utter exasperated in dealing with him. In my case he has acknowledged the problem literally years ago but never did what he promised. The truly strange thing is that thought the guy refuses to answer email he will answer the phone and talk at length and make all sorts of promises. He he said he was coming to MA to see the installation. For less than than $500 he could have made me happy. The even weirder thing is that I was was seriously thinking about using his product on another bigger job and discussed it with him but at this point I don't trust the guy.
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ID
#248838 Review #248838 is a subjective opinion of poster.
Location
Vineyard Haven, Massachusetts
New Reviewer

Woodwindows.com

We started to develop a project for MR Michael Mullock from woodwindows.com, he specified everything for the project and we started, once we sent him all the development, he suddenly dissappeared and stoled us 8000 dollars. Don't do any business with this scammer. It was for a project in Costa Rica, We made the whole terrain development, we made the views, the houses, everything and we were scammed, we lost a lot of money and reputation from our friends. Don't do any business with this scammer, he cheated me all last year saying: I will pay andheneverdidit
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6 comments
#287346

I have to say that Mr Mullock and I have made a very nice arrangement. It was a big misunderstanding between us, We have already resolved our problem and I am very satisfied with the treatment he gave to my case.

I have called pissed consumer many times and requested this comment to be removed.

It hasn't been possible so I am posting a very positive comment. This is my way to say I have solved my problem with woodwindows, you should do business with Mr Mullock, after all this problem he has proved to be a very responsive and reliable person

#275406

Michael Mullock will promise everything, take the money and never come back. i have been mugged and never felt so violated as when i purchased his wimdows.

Michael Mullock will not return when there are problems.

Windows will fail. Cost us tens of thousands, and more to come.

#984701
@PissedConsumer275406

Do you know where they are located? I'm trying to serve him lawsuit papers.

#219527

Do you know the shop address in costa rica for woodwind. We have been scammed fro hundreds of thousands

#219526

Do you know the shop address in costa rica for woodwind. We have been scammed fro hundreds of thousands

#219522

Does anyone know the shop address in costanrica for woodwind ?

View more comments (5)
ID
#147675 Review #147675 is a subjective opinion of poster.
Location
Medellin, Antioquia
Loss
$8000
New Reviewer

Woodwindows.com

Michael Mullock owns this company and he contacted me last year to develop an architectural and big project for him in Costa Rica, After analyze the project's requirements we told him the project should be developed in two stages, the first one we agreed in $10.000 and the second would be agreeded after the first stage completion. We started to work, we finished the work entirely and he just paid $2000, he stoled us $8000, each time that I call him he tells me a different lie, Please stay away from this scammer.he deserves to be in jail
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1 comment
#287344

I have to say that Mr Mullock and I have made a very nice arrangement. It was a big misunderstanding between us, We have already resolved our problem and I am very satisfied with the treatment he gave to my case.

I have called pissed consumer many times and requested this comment to be removed.

It hasn't been possible so I am posting a very positive comment. This is my way to say I have solved my problem with woodwindows, you should do business with Mr Mullock, after all this problem he has proved to be a very

ID
#142023 Review #142023 is a subjective opinion of poster.
Location
Medellin, Antioquia
Loss
$8000

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