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WoodSpring Suites Nashville Airport

WoodSpring Suites Nashville Airport

www.woodspring.com
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1.6 out of 5
Based on 1 review from registered users.
1.6
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1 rated review | Is this your business?
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WoodSpring Suites Nashville Airport Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

WoodSpring Suites Nashville Airport has a 1.6 star rating and consumers are mostly dissatisfied, reporting poor service and unreliable internet.

Positive Feedback

Guests note the hotel is cheap and provides somewhere to sleep for the night, and location is valued by reviewers looking up WoodSpring Suites Nashville Airport reviews.

Negative Feedback / Risk Areas

  • Frequent customer complaints about rude front desk staff and poor customer service.
  • Billing disputes over a $6.99 WiFi charge and unclear charges.
  • Complaints about no housekeeping and unreliable internet.

Key Takeaways for Future Customers

  • Confirm billing and refunds policies at check-in and document charges.
  • Consider this low-cost option only for short stays given service risks.
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Johna Y
map-marker Nashville-Davidson, Tennessee

Complaint against front office manager

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1.6
AI Highlights
  • - Brianna Vaughn claimed Broadband was contacted and I would not be charged.
  • - WiFi never worked; $6.99 charged at checkout; she laughed.

Brianna Vaughn the so-called manager at the front desk was a complete itch with a B at the beginning from the start of the trip! Not only did this man deliberately tell me she had called the internet provider about the $6.99 WiFi not working and she TOLD ME she reached out to Broadband and they shouldnt charge me.

Due to being displaced due to a fire and Red Cross paying for the room, I needed the unnecessary charge removed as it was not working properly. This was a Wednesday, I checked in Monday for a full week. Then mysteriously the day before checkout I get a charge for the same internet THAT NEVER WORKED SINCE I ARRIVED. She claimed broadband was the one charging when CLEARLY SHE KEPT ATTEMPTING to charge my card over the week and weekend !

Then when I came to check out she started sarcastically laughing and saying I didnt charge you have a great day. In the most sarcastic little WITCH voice she has. The other staff even attested shes the WORST theyve had and dont like her. I dont understand how she even got the job honestly.

She doesnt respect her guests nor her employees.

I would NEVER stay there again! 0 stars if I could give it !

Loss:
$7
Pros:
  • Somewhere to sleep for the night
  • Cheap
Cons:
  • Poor internet
  • Rude and disrespectful manager
  • Bad service

Preferred solution: Let the company propose a solution

User's recommendation: Keep your options open! You pay for the *** service you get!

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WoodSpring Suites Nashville Airport
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