Jenarold C
map-marker Naples, Florida

Pet policy

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Basically I have a registered emotional assistance animal.. I was charged $50 deposit, plus $10 a day for her to be with me.. I managed to be able to afford to keep with me for about 37 days.. then, I had to make other arrangements for her.. I then went searching for answers, why was I charged for my assistance animal, when the policy states, ( service, assistance animals stay at no additional charge).For the record, this hotel's staff does an amazing job.. They make my stay here very comfortable.. I have no complaints about the staff . Just the pet policy.
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Loss:
$350
Pros:
  • Somewhere to sleep for the night
  • Large refridgerator and stove
  • Old staff was great
Cons:
  • Pet policy

Preferred solution: Full refund

User's recommendation: I would recommend they experience this hotel and its hospitality as often as they could.

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