WoodSpring Suites Naples
WoodSpring Suites Naples Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WoodSpring Suites Naples has a 4.6 star rating based on 1 review and overall positive sentiment; reviewers note low price level and good value.
Key Takeaways for Future Customers
- Budget accommodation with large refrigerator and stove and overall low price.
- Staff performance is highlighted in WoodSpring Suites Naples reviews and valued for customer service.
Negative Feedback / Risk Areas
- Pet policy enforcement: charges applied for an assistance animal despite policy wording.
- Billing concerns include a $50 deposit and $10/day fee that led to customer complaints.
Positive Feedback
Guests praise the staff for making stays comfortable and recommend the hotel for its hospitality and value.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WoodSpring Suites Naples has a 4.6 star rating based on 1 review and overall positive sentiment; reviewers note low price level and good value.
Key Takeaways for Future Customers
- Budget accommodation with large refrigerator and stove and overall low price.
- Staff performance is highlighted in WoodSpring Suites Naples reviews and valued for customer service.
Negative Feedback / Risk Areas
- Pet policy enforcement: charges applied for an assistance animal despite policy wording.
- Billing concerns include a $50 deposit and $10/day fee that led to customer complaints.
Positive Feedback
Guests praise the staff for making stays comfortable and recommend the hotel for its hospitality and value.
Turn one complaint into a collective action
Naples, Florida
Pet policy
- - Charged $50 deposit and $10/day for an emotional assistance animal for about 37 days; policy says no extra charge; staff were great.
Basically I have a registered emotional assistance animal.. I was charged $50 deposit, plus $10 a day for her to be with me..
I managed to be able to afford to keep with me for about 37 days.. then, I had to make other arrangements for her.. I then went searching for answers, why was I charged for my assistance animal, when the policy states, ( service, assistance animals stay at no additional charge).For the record, this hotel's staff does an amazing job.. They make my stay here very comfortable..
I have no complaints about the staff . Just the pet policy.
- Cheap
- Somewhere to sleep for the night
- Large refridgerator and stove
- Pet policy
Preferred solution: Full refund
User's recommendation: I would recommend they experience this hotel and its hospitality as often as they could.
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