Christella M

Refund Promised then Retracted after checking out

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I had prepaid a week at this hotel, after staying one night I noticed the mattress was filthy and had bedbugs. I notified the front desk, and they suggested I called corporate, which I did. Within minutes after they contacted front desk check check out and they never processed the refund.
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Loss:
$470
Pros:
  • Stove
Cons:
  • New management is awful
  • Sketchy people and vibes
  • Bad service

Preferred solution: Full refund

User's recommendation: avoid staying here

Anonymous
map-marker Chicago, Illinois

Complaint against front office manager

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Asked the front desk if they can unclog my toilet which had *** in it and was clogged when I checked in. Asked for 2 days if it could be fixed she told me she was refunding me and I had an hour to be checked out since I wasn't happy with my room.
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User's recommendation: Don't stay at WoodSprings suites in Merrillville Indiana.

Sarah M Lgy

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Verified Reviewer

Unsafe environment

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My door doesnt lock and anybody can get inside the room without a key and the maintenance guy lied and said he didnt have a work order as of Monday then the general manager was rude, unprofessional and screaming before she asked any questions about my dog
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Pros:
  • Stove
Cons:
  • Sketchy people and vibes
  • Bad service
  • New management is awful

Preferred solution: Full refund

User's recommendation: Dangerous stay away

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