WoodSpring Suites Lakeland
WoodSpring Suites Lakeland Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WoodSpring Suites Lakeland reviews show a 1.0 star rating from 2 reviews; consumers are mostly dissatisfied, citing high price, billing issues, and poor customer service at 4000 N Florida Ave.
Positive Feedback
Location information is clear and the address is consistently noted by reviewers.
Negative Feedback / Risk Areas
- Multiple customer complaints about reservations being given away and rude front desk interactions.
- Reports of billing problems and lack of timely responses to serious incidents.
- Poor maintenance and unhelpful staff when service is requested.
Key Takeaways for Future Customers
- Expect to verify reservations on arrival and confirm billing policies in advance.
- Document interactions with customer service and insist on written confirmation for repairs or incident reports.
- Consider alternative lodging if reliable service and safety are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WoodSpring Suites Lakeland reviews show a 1.0 star rating from 2 reviews; consumers are mostly dissatisfied, citing high price, billing issues, and poor customer service at 4000 N Florida Ave.
Positive Feedback
Location information is clear and the address is consistently noted by reviewers.
Negative Feedback / Risk Areas
- Multiple customer complaints about reservations being given away and rude front desk interactions.
- Reports of billing problems and lack of timely responses to serious incidents.
- Poor maintenance and unhelpful staff when service is requested.
Key Takeaways for Future Customers
- Expect to verify reservations on arrival and confirm billing policies in advance.
- Document interactions with customer service and insist on written confirmation for repairs or incident reports.
- Consider alternative lodging if reliable service and safety are priorities.
Turn one complaint into a collective action
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Gave my room away
- - Arrived for a one-week stay, but was told there was no reservation.
- - The room had been given to someone else; I was told to call reservations to rebook.
My CORRECT PHONE # IS 727 631 ****
I booked a room with this hotel for one week, from November 6th to 13th. When I arrived there (after driving from Clearwater), I was told I did not have a reservation.
I gave them my reservation number and was instantly told my room was given to someone else, and that I needed to call reservations and book it again. There were no apologies, no nothing, but a slammed phone in my ear!
- 4000 n florida ave lakeland fl
- Give your room away to someone else
Preferred solution: I would like an apology, a price reduction, and a The -Best Room They Have!!!
User's recommendation: DO NOT BOOK A ROOM HERE!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis wood springs in Lakeland is rude disrespectful not willing to have customer service sucks the maintenance people don't know what they're doing and they just don't care
- - Room's air conditioner was not working, overheating my disabled grandson.
- - I asked the front desk for service; staff were rude and unhelpful.
Check into this room two days ago with my disabled grandson who get too hot have seizures notice that the air conditioner was not working functionally ask for service ask the front desk it was rude I didn't want to help nasty attitude on cooperative and just downright nasty to people in customers
Preferred solution: Full refund
Rape/sexual harassment by another guest.
- - Rape and sexual assault occurred July 15.
- - Manager Melissa Carter was told and said he is a good guy and had a good family.
- - It was reported on August 3.
Rape and sexual assault. Told melissa carter the manager about the incident and all she could tell me was he's a good guy and he had a good family. This rape incident happened on july 15, and melissa carter just reported it yesterday the 3rd of August.
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