Cynthia or Robert H

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Verified Reviewer
| map-marker Addison, Illinois

Complaint against front office manager

Wood springs suites in Carol stream, The staff there is very unprofessional. The police has been call several times. The front desk girl doesn't know how to handle issues at the hotel. The cable was off for 6 days. You asked her when will i be able to watch TV, She stated, oh well, talk to the manager, not my problem. While she sits outside with some guess smoking weed and wearing her pajamas. Going in the guess room stealing money. She has her family and friends living in the hotel, causing problems with other guests. I asked for sheets, she said i can't exchange anything without an explanation. What kind of business are you running? problem hotel running runni problems hotel hotel ca
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Preferred solution: I would like an apology and some of my charges refunded back to me. I've been there for 1 year never cleaned my room no sheets those girls at night to be fired. They should not be working at your place of business. To unprofessional

User's recommendation: Do not book a room here. Charge too much money. Not to accommodate you.

Luiz R Omw

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Verified Reviewer
| map-marker Carol Stream, Illinois

Scamming people for money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Management is racist scamming people for money taken advantage of the elderly they lie and have no management skills they charge extra charges and extra fees and no proof and they smoke weed in the office
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Pros:
  • Somewhere to sleep for the night
Cons:
  • Overcharged
  • Horrible weekend services
  • Manager

Preferred solution: Put a secret shopper so you guys know I’m not lying

User's recommendation: Stay way or keep all your Receipts

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