WoodSpring Suites Austin Aquarium
WoodSpring Suites Austin Aquarium Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WoodSpring Suites Austin Aquarium has a 1.0 star rating with consumers mostly dissatisfied and a 100% unfavorable rating distribution; WoodSpring Suites Austin Aquarium reviews highlight serious service issues.
Positive Feedback
No pros reported; recent recommendations advise against staying at the Austin location.
Negative Feedback / Risk Areas
- Roach infestations reported and pest control seen as inadequate.
- Horrible customer service with staff hanging up and no staff after hours.
- Refunds and billing promises not honored, leading to ongoing customer complaints.
- Poor weekend services and unresponsive management.
Key Takeaways for Future Customers
- Consider other hotels nearby rather than this Austin location.
- Expect potential issues with customer service and refunds.
- Verify after-hours support before booking.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WoodSpring Suites Austin Aquarium has a 1.0 star rating with consumers mostly dissatisfied and a 100% unfavorable rating distribution; WoodSpring Suites Austin Aquarium reviews highlight serious service issues.
Positive Feedback
No pros reported; recent recommendations advise against staying at the Austin location.
Negative Feedback / Risk Areas
- Roach infestations reported and pest control seen as inadequate.
- Horrible customer service with staff hanging up and no staff after hours.
- Refunds and billing promises not honored, leading to ongoing customer complaints.
- Poor weekend services and unresponsive management.
Key Takeaways for Future Customers
- Consider other hotels nearby rather than this Austin location.
- Expect potential issues with customer service and refunds.
- Verify after-hours support before booking.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
Roaches and horrible customer service
- - Found roaches in my room; staff acted like it was no big deal and sprayed.
- - A refund was promised and Adam would be in first thing; Crystal hung up.
Found roaches in my room after going grocery shopping, the staff acted like no big deal and came to spray!!! Apparently, it's a common issue...
I was not staying with my 2 children and food, they staff then said they would give me a refund but "Adam" the manager would be in first thing in the am.
I called Adam is not there and the current lady Crystal HUNG up on me. Unbelievable, after suffering the Roaches and relocation of me and my kids and food, they have the nerve to be so rude and not care that I won't even get my money for over 7 days.
- Non
- Horrible weekend services
- Roaches
- No staff after hours
Preferred solution: Full refund
User's recommendation: Don't stay in the Austin location
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