Horrible experience!!!!!!!!

I traveled 7 hours, my daughter traveled 2 1/2 hours to look at a used vehicle of which we had an appointment with JP to see. Arrived on time to find out JP left to go on vacation and the vehicle had been loaned out and wasnt even there. So they tried to sell us a "similar" vehicle. It was a filthy piece of crap!! they didnt even wash it. offered to top off our fuel tank for my 7 hours of travel. will never ever go back!!! they are horrible company!!!

User's recommendation: dont believe a word they say!!!!

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ID
#2910413 Review #2910413 is a subjective opinion of poster.
Location
Omaha, Nebraska

Oil chg

I took my car into Woodhouse on 178 and Center.....they send a text I OK3 things...not the 4th....a guy calls and trys to go thru it with me while I am in a car, I said it was like 202.00 I did not OK everything...he said yes thats about right...I go to get it and there is a bubble they cant find...then the bill is 266.00 they did all the work anyway...why send a text then not read it...I am not happy with an extra 95.00 I did not OK....very frustrating...I like Duane who is the manager, He has always been straight with me, this Mitchell was NOT...I had a friend with me who can vouch for my statements....very upsetting..... I am not made of money so this sucks...all for an oil change....
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1 comment
#1632387

To those on the Complaint board.,.. YOU SHOULD ALWAYS DO YOUR checking FIRST TO BE SURE THERE'S NO COMPLAINTS BEFORE HIRING ANYONE TO CHANGE THE OIL ON YOUR VEHICLE..

Have you heard of "Do it yourself"?? or have you HEARD OF "CHECKING THE COMPLAINT BOARD" BEFORE HIRING ANYONE TO SERVICE YOUR VEHICLE?? GEE!!! I maybe NOT A COLLEGE GRAD!

But I HAVE THE COMMON SINCE TO CHECK THE COMPLAINTS FIRST. AS THIS IS SO EASY.. REMINDER: WOODHOUSE DID NOT COME TO YOU! YOU CAME TO THEM...

SO STOP THE *** AND WAKE UP! May YOU LEARN A GOOD LITSTEN.. TO ALWAYS CHECK HERE BEFORE HIRING ANYONE!!!! I HAVE NEVER HAD ISSUES..

WHY? DAH! I CHECK COMPANIES OUT HERE FIRST.. IF THEIR GOOD!

CUSTOMERS WILL MAKE GOOD COMMENTS.. GET REAL! STOP THE BOO HOOING" AND USE THE WISDOM THAT YOU WERE BORN WITH...

BEST TO YOU! SAM

ID
#880667 Review #880667 is a subjective opinion of poster.
Location
Omaha, Nebraska
Reason of review
Poor customer service

Woodhouse Ford Auto Service Review

Absolute terrible service had wrote in our bill of sale that the vibration should be fixed and took it back a week later and they tell us the vibration is normal and they will not do anything even though we had a signed agreement do not trust them horrible service!
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ID
#726688 Review #726688 is a subjective opinion of poster.
Location
Omaha, Nebraska
Reason of review
Poor customer service
New Reviewer

Woodhouse Blair Nebraska

Just bought a 2003 Ford Escape in mint condition with 69,000 miles from Woodhouse in Blair Nebraska. To start I love the vehicle! But not the dealer. They gave me intransit's for a month but took forever to send the title to us. I got the title almost a week after my tags expired!! They had told us that we would have it in two weeks from day of purchase. Just had the vehicle licensed and made first payment my check engine light came the coils are broke and only running on 4 outa 6 cylinders. Woodhouse claimed they would not offer a warrenty because you buy used and as is. I haven't even put a 1,000 miles on it. They said they would do free diagnostic but couldn't gaurentee we wouldn't pay for repair costs which would start at $1,000 and the parts are about $120 a piece. Every other dealer that sells for , even used fords offers some sort of warranty, even if they didn't they would eat the costs for their businesses reputation. I will say the vehicle was not cheap to me especially paying with my hard earned money but you shouldn't have problems when you only have it a month and a half. Very Pissed Off Customer! (This complaint is only about Woodhouse dealer not about Ford Vehicles)
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1 comment
#579203

You bought a 9 year old car as is and expect dealer to warranty it. That is nonsense and just a case of buyers remorse. Get on with your life and go to a good independant shop and get a diagnosis.

ID
#365314 Review #365314 is a subjective opinion of poster.
Location
Lincoln, Nebraska
New Reviewer

Defective Product

On February 13 I purchase a car from Woodhouse not even two weeks later a light came on saying "check battery charging system". I called them because I was told it could be the alternator. They said they could only pay half the repairs. On Monday February 27 I couldn't get my car to go into gear and I called them again only for them to tell me " that's unfortunate". I have called them continuously to try to get them to fix or replace my car. And they still refuse to do so. I am a young mother of two and I gave them every bit of my tax return for a down payment to provide a safe vehicle for my children. Only to find out they sold me a lemon that they have no intention of standing behind. I now sit here with a car that I paid $10,000 for and can't rely on to transport my children.
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2 comments
#732253

Seriously? Do you realize how *** you sound?

I am sure the car was marked "Sold As Is No Warranty". Next time buy a new car or do a better job of inspecting the vehicle you are going to purchase.

#603966

Woodhouse is a bunch of CROOKS! They jack up the price of their used cars so it looks like they are giving you more for your trade in than what you are actually getting.

Their tricks are old & tired. Go to your local dealer and STAY AWAY from Woodhouse!

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ID
#300791 Review #300791 is a subjective opinion of poster.
Location
Kiev, Kyiv
Loss
$10000

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