Woodcraft Reviews
Woodcraft Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Woodcraft reviews show a 5.0 star rating based on 1 customer review; consumers are mostly satisfied.
Key Takeaways for Future Customers
- Expect medium price level and attention to Exchange, Refund and Cancellation Policy.
- Phone support can resolve order issues and locate shipments.
Negative Feedback / Risk Areas
- Customer complaints about missing order confirmations and late or back ordered items.
- Reports of poor in-store customer service and dissatisfaction with repairs and product support.
Positive Feedback
One reviewer recommends Woodcraft and praised staff who tracked an order and provided advice.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Woodcraft reviews show a 5.0 star rating based on 1 customer review; consumers are mostly satisfied.
Key Takeaways for Future Customers
- Expect medium price level and attention to Exchange, Refund and Cancellation Policy.
- Phone support can resolve order issues and locate shipments.
Negative Feedback / Risk Areas
- Customer complaints about missing order confirmations and late or back ordered items.
- Reports of poor in-store customer service and dissatisfaction with repairs and product support.
Positive Feedback
One reviewer recommends Woodcraft and praised staff who tracked an order and provided advice.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Russell Springs, Kentucky
I have not received all of my order and...
- - No order or shipment confirmation; 2 items arrived, 1 missing; this is my second report after being transferred to a sales rep.
I have not received all of my order, and I did not receive an order confirmation or shipment confirmation. I have received two items from my order, but one item has not arrived as expected.
This order was placed after speaking to an advisor who transferred me to a salesperson. This is my second time advising you of this matter.
The first time, I was advised that confirmations were sent and to check my spam. Neither were there.
- Very good advisors
- Honest
- Helpful
User's recommendation: I do recommend Woodcraft. My first phone order with Woodcraft and apparently my email address was wrong, name mispelled, and other. I had it to do over, would have ordered through my Woodcraft account. A very nice lady from Woodcraft called me to find my order. She did with numbers from the shipping box. All is well, the 2 other items were back ordered and expect to arrive in a few days. Yes, I will do business with Woodcraft again. They have a great stff for advise for your needs. I thought this complaint was filed internally with Woodcraft and not a third part.
Denver, Colorado
Customers are dirt to this store.
- - Loveland store had poor service from management to staff; Denver Rockler has friendly staff and is worth the two-hour drive.
The loveland store will treat you dirt. When you leave this store you will wonder how this place has any sales!!
I am about a 4K to 5K a year tool buyer and Rockler and amazon get my money. Do not wast you time with this place it is infected starting with the manager and down to all most all staff.
And it a two hr. drive for me to Rockler in Denver but happy to do it because they have a nice caring staff that will treat you as if they want you to came back for your tools.
Dallas, Texas
Woodcraft does not stand behind the products sold there, and they service nothing purchased there
- - Bought a JET 1442 wood lathe; it worked until problems arose.
- - Repair services couldn't fix it; they blamed me; I suffered facial and eye injuries.
I bought a JET wood lathe (1442 model), and I it was fine until I started having problems. I Certified factory repair company did not know how to service this lathe, Woodcraft blaimed me for its problems, and, after I suffered serious enjuries to my FACE AND EYE, THEY WOULD DO NOTHING, BLAIMING IT ALL ON ME AND MY TURNING METHODS.
I will never shop in those stores again, and there is no need, as there is Hartville and other stores to shop. Shop around on the enternet for othe companies such as Hartville, and Many others and even Home Depot andLowes.
I have heard this before from Rockler as well. I guess it's standard policy to blame the consumer for defective merchandise from China.
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Yes this person and comments are all correct. The manager is a complete ***. All I can think of is he must be a relative to the owner or the owner is in denial.