map-marker Denver, Colorado

Customers are dirt to this store.

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The loveland store will treat you dirt. When you leave this store you will wonder how this place has any sales!! I am about a 4K to 5K a year tool buyer and Rockler and amazon get my money. Do not wast you time with this place it is infected starting with the manager and down to all most all staff. And it a two hr. drive for me to Rockler in Denver but happy to do it because they have a nice caring staff that will treat you as if they want you to came back for your tools.
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Reason of review:
Poor customer service
1 comment

Yes this person and comments are all correct. The manager is a complete ***. All I can think of is he must be a relative to the owner or the owner is in denial.

map-marker Bethany, Oklahoma

Woodcraft does not stand behind the products sold there, and they service nothing purchased there

I bought a JET wood lathe (1442 model), and I it was fine until I started having problems. I Certified factory repair company did not know how to service this lathe, Woodcraft blaimed me for its problems, and, after I suffered serious enjuries to my FACE AND EYE, THEY WOULD DO NOTHING, BLAIMING IT ALL ON ME AND MY TURNING METHODS. I will never shop in those stores again, and there is no need, as there is Hartville and other stores to shop. Shop around on the enternet for othe companies such as Hartville, and Many others and even Home Depot andLowes.
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I have heard this before from Rockler as well. I guess it's standard policy to blame the consumer for defective merchandise from China.


I have been woodworking for 37 years and I get asked questions almost every time I go to Woodcraft or Rockler by customers. The commercialization of Both has led to generic employees (not skilled woodworkers)who could care less about customers once they have their money.

One employee told me he could recommend anything and the customer would buy it.

I have also heard complaints from customers in Rockler complaining the tools are defective and getting no where.

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