Wood Ranch Reviews

Male hostess dropped our menus instead of handing them to us in our hands. Backlash by him to give a jab to us for wanting a table that was reserved for 430 mind you the time was 3pm.

First of all did not feel welcome second then seated letting us know to rush. I got went all the hostesses told the male that was not cool i didn't appreciate he said i tried to hand them to you. Bs retraining opportunities I'm in customer service and if I treated guest as we were treated by rude employees. I would of got a stern talk.

It was Fathers Day my Son's day just passed o his Mom was trying to honor his memory I spent 300 sever was awesome food good. Roll the cameras you'll see me approach the potium after rude male dropped menus on my and my Son's hans in disrespect. My Son looked at me tilted he said and said what was that so I processed the moment then decided I need to tell him I didn't appreciate his silent was of getting us back so to speak I think to show all the mean girls at the potium he's got this what kind of hostess do you have they are the backbone to you business the welcoming party. I want your company to follow up I would like some compensation I could of went to another restaurant almost got up and did that.

If you need I will come in and train your hostesses how to make customers feel welcome. I have worked in customer service 27yrs and trained new employees please address this incident there should be no retaliation even as this sounds small it left a big impression on how not to run a company. And way so many hostesses hovering at the potium look at after male hostess came to our table them he went back told all the girls what gw did how rude he was they were all around him like he was there night in shining armour. Then I approached and told him I didn't appreciate him dropping the menus on me and my Son's hands.

Though ofcoyrse he denied it.

Bu t I didn't let it slide I confronted him. I didn't ask for a mgr because I planned on writing a review to you company about my experience.