Anonymous
map-marker Bristol, Bristol

Terrible terrible customer service

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Terrible Terrible customer services from Wood Floor Warehouse! Spent over £560 on Engineered Diamond Natural Oak flooring and the slats don't even click together! I called them and they refused to accept any responsibility and stated it was me who was in the wrong as I had changed my mind. I have never experienced such a bunch of cowboys ever and now I am left with unusable flooring ad over £560 down the drain! I wold never recommend this outfit to anyone and would urge anyone needing any wood flooring to stay clear of these lot.
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User's recommendation: Don’t buy from these cowboys!

Lidia Jaj

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Verified Reviewer

Awful service

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Awful awful service!!! I call everyday and they have very little update on the status of my order. Order ed over £1000's worth of floor, we haven't received it even though it has been signed for. They had no idea idea who the courier was, we've found out it was Box Logistics- who have terrible reviews on Google. I've been advised to order more floor... Yes pay again for more floor. Avoid at all costs. I've launched a case with PayPal to try and get my money back.
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Loss:
$1057
Pros:
  • Cheap
Cons:
  • It doesnt arrive

Preferred solution: Full refund

brian b Szs

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Verified Buyer
|

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Verified Reviewer

Disguised delivery charges on EBAY.

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Wood Floor Warehouse Uk - Disguised delivery charges on EBAY.
Wood Floor Warehouse Uk - Disguised delivery charges on EBAY. - Image 2
I ordered laminate flooring from them through the well known auction site. After completing the transaction, which was listed as FREE POSTAGE, I received a request for an additional £28 delivery! The auction site strongly advised me that I should not pay this. Following their advice, I refused to pay the additional fee, and they cancelled my order. Be warned!
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Cons:
  • Additional disguised costs on ebay

Preferred solution: Sell me the product for the Ebay advertised price

User's recommendation: Expect to pay a delivery charge!

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