I wanted to refinish cabinets in 3 bathrooms, a laundry room, and my kitchen. I called Wood Finishes of Stone Oak for an estimate, after seeing their ad in The Home Mag. The owner, Susan MacDonald came and gave me a bid in March 2013. I probably should have known better when she came to give an estimate and had a notebook with pages of pictures of cabinets torn out of magazines, as well as some brochures from wood stain and cabinet manufacturers for me to look at to choose a color. She did bring one piece of wood that was stained with 2 colors, but wasn't finished. After receiving her bid via e-mail, I contacted her references who were all pleased with her work and also checked her out on Angie's list. All seemed happy with the work and so..I contracted with her to do the cabinets. She does all the work herself and said that she could come in April to do the bathrooms and laundry room. She said that she would do the kitchen cabinets in May. She did come in a timely manner and did the cabinets in the bathrooms and the laundry room. Overall, I was satisfied with the quality of work that I got for the price. I can't say that it was totally "professional", but was satisfactory and done much quicker than my husband could have done it. For example, she had told us when she gave us the bid, that she would be doing some sanding. That didn't happen. She totally used a deglosser on them. That would have been fine except that she didn't fix any imperfections in the cabinets before applying the stain. For example, some drawer fronts have quite noticeable scratches on them that could have been eliminated with a bit of light sanding. Two doors have either a small hole or some sort of imprint on them that wasn't filled to make them smooth. She removed the little felt bumpers that are on the doors to keep the wood from scratching when the doors or drawers are closed, but didn't remove the glue or something because there is still the outline of the old bumpers on my doors... a darker color than the rest of the door. Even the baseboards were not finished completely. It's true that you would have to lie down on the floor to see where it is unfinished, but a true professional would have done that last inch or so. Even with all that, I was still satisfied enough to recommend her to some of my neighbors. Well, during May, my husband removed all our kitchen cabinet doors and the drawers and did some light sanding on them to remove imperfections because we now knew that Susan would not do that. May came and went and she never called me back to do my kitchen cabinets. I e-mailed her and left phone messages to no avail. Finally, on 4 June, I received an e-mail from her that she was going to turn down doing our kitchen cabinets because she had some problems doing the other ones. Hmmm.... again, very unprofessional to give a written bid, do 1/2 of the work and then not finish the job. She tried to say that because we had done some sanding, it could cause problems for her since she does not sand (even though she told my husband and I that she did when she came to give us the estimate.) Also, she made 3 appointments with one of my neighbors to give them an estimate and never showed up for any of them. This experience definitely gives meaning to the expression, "Buyer Beware." Even when you call references and check Angie's list... you can get into a bad situation. Now... I have no doors or drawer fronts on my cabinets and no refinisher. This may not happen to the next customer, but it is what happened to me.