Theodis Icw
map-marker Crystal River, Florida

Disappointed

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Updated by user Jul 29, 2019

We expected the quality of the furniture to last longer than it did. We also expected replacement when we did have problems. When we did contact warranty, we didn't get satisfactory results.

Original review Jul 29, 2019
We purchased Couch and Love seat less than five years ago. we also purchased a warranty. We used the warranty about 2 years in. The came out to repair the leather,but not really fixed. Both couch and love seat have fading leather,tearing on the back, slumping in the recliner.We wont buy from Family Furniture again. Theo and Linda Bob 1208 Osprey Ridge Dr. Eustis, Fl32736
View full review
Loss:
$5000
Pros:
  • Furniture looks good on display
Cons:
  • Unreliability
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

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