New Reviewer

Disappointed

Update by user Jul 29, 2019

We expected the quality of the furniture to last longer than it did. We also expected replacement when we did have problems. When we did contact warranty, we didn't get satisfactory results.

Original review posted by user Jul 29, 2019
We purchased Couch and Love seat less than five years ago. we also purchased a warranty. We used the warranty about 2 years in. The came out to repair the leather,but not really fixed. Both couch and love seat have fading leather,tearing on the back, slumping in the recliner.We wont buy from Family Furniture again. Theo and Linda Bob 1208 Osprey Ridge Dr. Eustis, Fl32736
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ID
#1605394 Review #1605394 is a subjective opinion of poster.
Location
Crystal River, Florida
Pros
  • Furniture looks good on display
Cons
  • Unreliability
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Let the company propose a solution

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