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False advertisement/ poor business practice

After placing a down payment on an upcoming travel package, had asked questions pertaining to refunds if travel was to be restricted because of Covid. Initially I was told very rudely by Nicole that it was listed on her page- which it was not- this has been added since. I had asked what money, if any would be refunded if excursions that were covered as part of the package would be returned if parks/ venues/ etc closed for Covid. I did not get a response to these questions. I was told that my $250 down was not refundable and then I was blocked from any communication. Also told she was too busy with family issues to answer questions timely.

User's recommendation: Don’t book travel excursions with NMO, Chief Nomad Officer Nicole Sirote.

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ID
#2841152 Review #2841152 is a subjective opinion of poster.
Cons
  • Nicole is very unprofessional
  • Nicole is not prepared nor knowledgeable to answer questions
Loss
$250
Preferred solution
Make future customers aware of the poor business practices of this LLC to prevent the same experience.

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