Helene S Vyt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No one answered no help trough your website

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Cannot place an order through your website. You refuse my card despite I callled my bank and my CC and they do not see any problem and the problem come from your side
View full review

Preferred solution: My order processed

Butch G Btb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lack of Quality Customer "Service"

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Nov 12, 2021

Well it's approximately 6 weeks later and Wolf has decided to completely ignore this complaint. Have not heard from them since then whatsoever.

In addition, they also chose to ignore Better Business Bureau's attempt to intervene. I wish I can say that I had better luck...

Original review Oct 20, 2021
When your expensive Watch Winder breaks and needs a little TLC... you should be able to "Call" the manufacturer up on the phone and request to speak to someone that can help you. Unfortunately, when I did, I found out that you can ONLY communicate via emails. Not only do they refuse to call you back, but when they finally decide to answer your specific question via email, they do so at their convenience. I specifically asked for a return phone call a number of times to no avail. To make matters worse, I asked for them to send me a new lock mechanism for me to make the simple repair myself, and they said that they had no parts available to send and that I needed to send in my unit for "Repair" or "Replacement" with the associated cost being approximately upwards of $1000 all in all. That's ridiculous!!!! Needless to say, Wolf has ignored all correspondence thereafter. All I wanted was to get a replacement lock/spring to replace the broken one. Talk about Customer Service!!!
View full review
Loss:
$1000

Preferred solution: 1)receive Cust Service I pd for when I made purch Incl phonecall from mgmt to discuss matter. 2)to have new lock sent to me for me to attempt to repair it. 3)If that cant be done, I'd like a more reasonable exch amt other than the $1k (incl shipping).

User's recommendation: If you are going to make a purchase @ Wolf, please understand that there is no way to actually speak with someone to remedy a situation other than emails. And believe me, that leaves a lot to be desired since they only address what they want to address.

E-commerce Talks

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article